Are you experiencing the Amazon Fire TV Stick black screen issue? There are several factors that can cause this problem such as a poor internet connection, software glitch, HDMI ports issue, or even a wring input setting. To fix this you will need to perform several troubleshooting steps.
The Amazon Fire TV Stick is a popular media streaming device that plugs into your TV’s HDMI port giving it access to internet related services such as videos, music, apps, and even games. It runs on the Android platform allowing your regular TV to act like a smart TV. Some of its key features are its small size, inexpensive price, and its capability to stream 4K content just to name a few.
What to do when the TV screen is black when using the Fire TV Stick
One of the issues that you might encounter when using the Fire TV Stick is when you only get a blank TV screen. This can be a frustrating experience especially if all you want to do is to relax and watch your favorite shows.
Here’s what you need to do to fix the Amazon Fire Stick black screen issue.
Solution 1: Restart the Firestick device
The first thing that you need to do in this case is to restart the Fire TV Stick. This action will refresh the device and fix most problems caused by a software glitch which is one of the most common reasons you will experience this issue.
There are a number of ways to perform a restart your Amazon Fire TV Stick.
You simply unplug its power adapter from the wall socket and leave it unplugged for a minute. Plug back the power adapter then turn it on.
You can also restart your Fire TV device from settings menu. Scroll up on the Amazon Fire Stick home screen on your TV and highlight the “Home” tab. Scroll to the right and click on “Settings”. Scroll to the right and click on “My Fire TV”. Scroll down and click on “Restart” and your Fire Stick will automatically restart.
You can also use the Fire Stick remote to do a restart. Hold the Select button and Play/Pause button together for at least five seconds until you see the “Your Amazon Fire TV is Powering Off” message on your TV display.
Once the Fire TV Stick has restarted try to check if the black screen appears.
Solution 2: Check the active input source
If your TV has multiple HDMI ports then it’s possible that the TV is not set to the correct HDMI port.
Your Fire Stick might be using a different HDMI connection from the source the TV is set to.
You need to verify what HDMI port the Fire Stick is connected to then using your television remote set it to the correct HDMI source.
Once you have made sure that the correct input is selected try checking if the black screen issue still occurs.
Solution 3: HDMI port problem
Sometimes the problem can be caused by an issue with your TV’s HDMI port. To check if this is the case you should try connecting the Fire TV Stick to a different HDMI port. Make sure that it is properly connected to the HDMI port and that it is not loose.
You should also try using the included HDMI cable extender when connecting the Fire TV Stick to your TV as this will allow you to properly position the streaming stick.
Solution 4: Check the internet connection
Since the Amazon Fire TV Stick is a streaming device, it needs an internet connection to function properly. Apps such as Netflix, YouTube, or Hulu will require a fast internet in order for you to be able to access its content.
You need to make sure that the Amazon Fire TV stick is getting a good internet connection by performing a speed test.
Checking your internet speed
Open a browser on your Fire Tv Stick.
Go to speedtest.net. This is an online speed test tool that is free to use.
Click on Go. This will start the speed test.
In order to prevent any Fire TV Stick black screen issues you should have a good download and upload speed result.
If you have an unstable internet connection then you can check if the network problem is caused by your equipment.
- Turn off your Amazon Fire Stick.
- Unplug your Modem and Router from the power source.
- Wait for a minute then plug your modem and router back into the power source.
- Wait until the lights turn back on.
- Turn on your Amazon Fire Stick.
- Reconnect your Amazon Fire Stick to the internet.
If you are using a Wi-Fi network then here’s what you can do to get a stable internet connection.
- Try to disconnect other devices connected to the Wi-Fi router while you use the Amazon Fire TV Stick. This will allow the device to use the maximum internet bandwidth.
- Move the device closer to the router . This will allow the device to get a much stronger Wi-Fi signal.
- If you have a dual band router try to connect to the 5Ghz band instead of the 2.4 GHz band. All Fire TV Stick models support the 5Ghz band.
Once you have made sure that the internet is good try checking if the Fire TV Stick black screen issue still occurs.
Solution 5: Check for outdated firmware on your Fire TV Stick
Sometimes the problem can be caused by a bug present in the current operating system that your Amazon Fire TV Stick is using. Try getting the latest version of the Amazon Firestick Fire OS software as this will come with several enhancements and bug fixes that could address this issue.
Getting the latest OS Updates
Open Fire TV Stick Settings.
Select My Fire TV.
Open About and select Check for Updates.
If any new updates to the Fire OS are available then they will be automatically installed.
Solution 6: Clear cache of a particular app
If the Fire TV Stick gets a blank screen when you use one of the installed applications then you should try clearing the cache of this particular app.
Clearing cache of app
Go to the Settings screen.
Go to Manage Installed Applications and select the app you had the black screen issue with.
Select Clear Cache, and then Clear Data.
Solution 7: Check the power source
If the Amazon Fire TV is not getting enough power then it’s likely that it will be getting the black screen issue. Your Fire TV Stick requires 1A of power. Instead of plugging the USB power cable to the USB port of your TV try plugging this to a power adapter instead.
Once the Fire TV Stick has the correct power try to check if the black screen issues still occurs.
Solution 8: Contact Amazon support
As a last resort if all the troubleshooting steps fails to fix this issue you should contact Amazon support. There might be a hardware issue with your Amazon Firestick which support can easily check.
Frequently Asked Questions
- Why does my Fire TV have a blank screen?
One of the causes of a black screen on your Fire TV is that you have selected the wrong HDMI input in your TV. Try selecting a different HDMI source using remote's source selector. Another factor that can cause this problem is the Amazon Fire TV Stick is not getting enough power. Try connecting the power supply directly to the power source and not to any power strip.
- Do you need an internet connection to use the Amazon Fire Stick?
Yes it does since it will be streaming content delivered by the internet. Even if you want to stream content delivered from your local network you will still need the internet.
- Do You Need WiFi for the Amazon Fire Stick?
Since the Amazon Fire Stick does not have an ethernet port for a wired connection it uses a WiFi connection to connect to the internet.
- What are the Amazon Fire TV Internet speed requirements?
If you want to stream in SD then you need a minimum Internet speed of 3 Megabits per second.
If you want to stream in HD then you need a minimum Internet speed of 5 Megabits per second.
If you want to stream in 4k UHD then you need a minimum of 25 Megabits per second.
- Does the Amazon Fire Stick work on any TV?
It will work on any TV with a working HDMI port.