Are you experiencing the Firestick connected with problems issue? There are several factors that can cause this problem such as your internet connection, a software issue, or even a hardware problem. to fix this you will need to perform a series of troubleshooting steps.
The Amazon Fire TV Stick is a tiny streaming device that allows your regular TV to become a smart TV. It plugs into the HDMI port of your TV and connects to your home network allowing you to access several online services such as Netflix, Spotify, or even Amazon Prime just to name a few. It’s even able to stream content in 4K resolution and even supports Dolby Vision.
Why does my Fire Stick keep saying connected with problems?
One of the issues that you might experience with your Amazon Fire TV Stick is when you get the Firestick connected with problems error. This means that the Firestick device is connected to your Wi-Fi network but it does not have any internet connection. This can be a frustrating experience especially if you want to watch your favorite show.
Here’s what you need to do to fix this Firestick connected with problems issue.
Solution 1: Troubleshoot router
The first thing you will need to do when experiencing this issue on your Amazon Fire TV Stick is to check your internet router.
Sometimes you will have an unresponsive router which can cause connectivity issues on devices connected to it.
To determine if the problem is caused by the router try connecting the Amazon Fire TV Stick to another Wi-Fi network. You can temporarily use your mobile hotspot on the Firestick.
If you have a dual band router then you can also try connecting to a different frequency band. Sometimes the 2.4 GHz band can become congested which is why you should try switching to the 5 GH band.
It’s also possible that there is no internet connection coming for the Wi-Fi network. To check the Wi-Fi network status you can run a speed test.
Checking your internet speed
Open a browser on your Fire TV Stick.
Go to speedtest.net. This is an online speed test tool that is free to use.
Click on Go. This will start the speed test.
In order to prevent any connected with problems error you should have a good download and upload speed result. The results should match your subscription plan from your internet provider.
The recommended speeds are as follows:
- SD (480p): 3 Mbps
- HD (720p): 5 Mbps
- Ultra HD/4K (2160p): 25 Mbps
If you have a slow or no internet then you can check if this is caused by an issue with your Wi-Fi network.
- Turn off your Fire TV Stick.
- Unplug your Modem and Router from the power source.
- Wait for a minute then plug your modem and router back into the power source.
- Wait until the lights turn back on.
- Turn on the Fire TV Stick.
- Reconnect your Fire TV Stick to the internet.
Here’s what you can do to get a stable internet connection.
- Try to disconnect other devices connected to the Wi-Fi router while you use the Netflix app. This will allow the Fire TV Stick to use the maximum internet bandwidth.
- Move the Fire TV Stick closer to the router . This will allow the device to get a much stronger Wi-Fi signal strength.
- If you have a dual band router try to connect to the 5Ghz band instead of the 2.4.
Another way to fix network connection issue is to forget the particular network the Amazon Fire Stick is connected to. To do this head out to Settings menu using your Firestick remote then choose Network. Choose the Wi-Fi name the device is connected to then tap on the Menu button. Tap the Select button and confirm the forget network. You will be prompted that the network has been disconnected. Go to network again then search for the same Wi-Fi network. Enter the Wi-Fi password to connect to it.
After you troubleshoot the router try to check if the Amazon Fire Stick connected with problems issue still occurs.
Solution 2: Perform a hard reboot on the Amazon Fire TV Stick
The next solution is to refresh the Firestick. Sometimes the Fire Stick connected error is caused by a glitch in the device software or firmware. Hard rebooting the device will usually fix this problem.
Hard reboot the Fire Stick
There are a number of ways to perform a hard reboot on your Amazon Fire TV Stick.
You simply unplug its power adapter from the wall socket and leave it unplugged for a minute. Plug back the power adapter then turn it on.
You can also restart your Fire TV device from settings menu. Scroll up on the Amazon Fire Stick home screen on your TV and highlight the “Home” tab. Scroll to the right and click on “Settings”. Scroll to the right and click on “My Fire TV”. Scroll down and click on “Restart” and your Fire Stick will automatically restart.
You can also use the Fire Stick remote to do a restart. Hold the Select button and Play/Pause button together for at least five seconds until you see the “Your Amazon Fire TV is Powering Off” message on your TV display.
After performing the reboot ty to check if the Amazon Fire Stick connected with problems error still occurs.
Solution 3: Check for outdated firmware on your Fire TV Stick
Sometimes the problem can be caused by a bug present in the current operating system that your Amazon Fire TV Stick is using. Try getting the latest version of the Amazon Fire TV Stick software as this will come with several enhancements and bug fixes that could address this issue.
Getting the latest OS Updates
Open Fire TV Stick Settings.
Select My Fire TV.
Open About and select Check for Updates.
If any new updates to the Fire OS are available then they will be automatically installed. Try checking if the Fire TV Stick connected with problems error still occurs.
Solution 4: Perform a factory reset on your Fire TV Stick
If after performing the troubleshooting methods listed above the issue still persists then you should consider restoring the Fire TV Stick back to its factory default settings. This brings back the device to its factory defaults.
Fire Stick FActory Defaults
- Go to the Settings menu.
- Select Reset to Factory settings.
- Click OK.
- Wait for the process to finish.
After the reset has completed setup the device then check if the Fire TV Stick connected with problems issue still occurs.
Frequently Asked Questions
- What does “connected with problems” mean?
The connected with problems error message usually means that your streaming device is not getting a good signal from the Wi-Fi networks. You should make sure to select the strongest network to connect to. If you have another network source then try connecting to this and check if network problems is causing this issue.
- Amazon Fire Stick does not connect to the internet
Make sure you are typing in the correct WiFi password. You should also try restarting your networking equipment.
- I'm getting the connected with problems error on my display
To fix this you need to check the Wi-Fi network if it has a good signal. You should also try rebooting all your equipment, which includes the router, Firestick, and TV.
- Does the Amazon Fire TV Stick need a Wi-Fi connection?
This device does not have an ethernet port and the only way it can connect to the internet is by a wireless connection.
- What are the internet speed requirements for the Amazon Fire TV Stick?
If you want to stream in SD (standard definition) – then you need a minimum Internet speed of 3 Megabits per second.
If you want to stream in HD (high-definition) – then you need a minimum Internet speed of 5 Megabits per second.