When you sign up for an account, you will be sent a Zoom activation email containing a link to a page where you can set up your account. Most of the time, you’ll be able to receive it in just a few minutes. However, recently, it seems like the Zoom activation email takes too long to reach your inbox. Either the problem is with Zoom or there’s a problem with your phone.
If it’s an issue with Zoom, then you don’t have to do a thing about it except wait for the email to arrive. However, since we don’t really know what the problem is, it’s better that you troubleshoot your phone and make sure everything is working fine. That’s what we’re going to do in this post. I will suggest a few things you can do if you can’t receive the activation email.
Can’t Receive Zoom Activation Email
Time Needed : 15 minutes
This is a pretty minor problem but if the activation email isn’t received, you won’t be able to create a Zoom account nor join or set up a meeting with your colleagues. Needless to say, it’s one of those minor issues that need your attention. With that said, here’s what you should do:
- Check the email you used
It may be a no-brainer but the first thing that you need to do is make that the email you used in signing up was correct.
When you sign up for a Zoom account, you will be asked for your birthday before you’ll be prompted to enter your Email and first and last names. When you tap Next, you will be advised that an email has been sent and Zoom actually shows you the email you used.
Check every character of the email to see if you made an error somewhere. If there’s an error, then you will have to repeat the sign up process. But if the email is correct, then move on to the next solution.
- Check the spam folder
If you’re using personal email service like Gmail, Yahoo, etc., it’s possible that the email from Zoom went directly to the spam folder. So, try looking for the activation email there or simply search for anything from [email protected]
However, if you’re using a corporate email, it’s possible that Zoom’s IP addresses are blocked in your company’s network. So, ask the IT department to whitelist Zoom’s email IP addresses.
- Wait for the activation email
When I signed up for another Zoom account, it actually took 14 hours before I received the activation email. So apparently, the problem is with the service and not my phone.
After making sure that the email you used was correct and that there’s no email in the spam folder from Zoom or its IP addresses haven’t been blacklisted by your company, the only option left for you is to wait until the email arrives.
After waiting for several hours, try to check the primary inbox and the spam folder for the activation email. It should arrive within 24 hours based on the comments of many users who have also encountered this problem.
But if you want, you can also contact Zoom support through this link.
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