How To Fix Xbox Live 8015402B Error | NEW & Updated in 2024

One of the annoying Xbox Live error codes that new players may encounter is 8015402B. The good thing is, to fix Xbox Live error 8015402B is pretty simple and does not require much effort. In this troubleshooting article, we’ll explain to you what this error means and what you can do to fix it.

What does 8015402B error mean?

8015402B is typically an indication of an account issue that prevents one from using Xbox Live services. The error can show up on Xbox 360, Xbox One, or Xbox Series X|S. Most people reported to have encountered Xbox Live error code 8015402B when their non-Microsoft email address remains unverified before access Xbox Live services. Others say that they had this error message when trying to create a Microsoft account using an Xbox console, or when trying to add a new family member to a group on Xbox. 

Xbox 360 users may get the full error message as follows: “Sorry, this action can’t be performed at this time. Try again later. Visit for more information. 8015402B.”

Causes of Xbox 8015402B error

In most cases, Xbox players who encounter 8015402B error code are those who were not able to verify the email address that they associate with their Xbox Live account. Microsoft’s system is blocking unverified accounts from using Xbox Live services. If you’ve recently created a Microsoft account using a non-Microsoft email address, you won’t be able to access Xbox Live services and will likely come across 8015402B error code.

A few other Xbox users may encounter this error due to a bug within their Xbox system when creating an account. I’ve only noticed a few of such cases in the course of my research about this error so I have no accurate idea if it’s widespread. There’s no official word from Microsoft if there’s indeed an Xbox console bug that can directly trigger error code 8015402B.

Xbox Live 8015402B Error

How to fix Xbox Live 8015402B error?

Xbox Live error code 8015402B is pretty easy to fix if you know what you’re doing. In majority of cases, error code 8015402B is simply a reminder that your current Xbox Live account is not yet considered verified, even though you can already use it to browse your Xbox Home screen and perform other things. 

Fix #1: Check for Xbox Live server status.

The first thing that you must do is to see whether or not there’s an issue from the servers that might cause the Xbox Live error code 8015402B. Some Xbox Live errors are actually the result of servers going down. 

If you haven’t done so yet, visit the official Xbox server status page. If there’s anything that says about a problem regarding Account & Profile and Online Safety & Family, you can choose to wait until the issue is fixed before checking your email address to verify your Xbox Live account.

Fix #2: Verify your email address.

If there’s no known server issues at all, then the most effective solution for Xbox Live error code 8015402B is by verifying your email address. This is especially true if you used a non-Microsoft email address in your Xbox Live account. The Microsoft email domains include the following:


If the email address linked to your Xbox Live account is different, such as or, you need to check the verification email sent by Microsoft and click on the verification link to fix the issue.

If you can still remember the date when you created your Xbox Live account, find the verification mail in your inbox and make sure to follow the instructions to verify.

Once you’ve verified your Xbox Live account, simply head over to your Xbox console and try to sign in to your account. If you’ll not receive the same error message or error code, that means that you’ve resolved the issue.

Fix #3: Use an email address

Another way to fix Xbox Live error 8015402B, or rather, to bypass the verification process completely is by using a Microsoft email ID, specifically an Outlook account. Because it’s an official Microsoft account, there’s no need to verify it when used as an Xbox Live account. All you need to do is to use your email address and password to sign in to Live. Then, after that, it’s just a matter of downloading your profile or gamertag to the console.

To create an Outlook account faster, we recommend that you do it on a computer or smartphone. Here’s what you must do:

  1. Open a web browser and go to the Microsoft account signup page.
  2. Click on Sign in.
  3. Click on Create one!
  4. Enter your desired email address (such as [email protected]) and hit Next.
  5. Create your password.
  6. Follow the instructions to create a new Microsoft account.


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