What to do with Garmin Fenix 5 Plus that can’t receive notifications from phone

One of the things you can enjoy if your connect your Garmin Fenix 5 Plus with your smartphone is that you will be notified on your smartwatch about things you want to know immediately as they occur. However, since the connection between your phone and your smartwatch is through Bluetooth, there are times when things don’t work the way they should. Of course, you don’t want that so you have to troubleshoot your device immediately when this problem happens.

In this guide, I will walk you through in troubleshooting your Fenix 5 Plus that can no longer receive notifications from your smartphone. If you’re one of the users with this kind of problem, then continue reading as this article may be able to help you one way or another.

Before we move, if you are looking for a solution to a different problem, then visit our Fenix 5 Plus troubleshooting page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you with your concern. You can also contact us by filling up our questionnaire if you need more help.

Going back to our troubleshooting, here are the things you need to do to fix your Fenix 5 Plus that no longer receives notifications from your phone…

  1. Reboot your phone and your Fenix 5 Plus.
  2. Make sure both devices are within 20 feet from each other.
  3. Verify that Bluetooth Notification is enabled.
  4. Factory reset your Fenix 5 Plus.

There are only 4 basic procedures you need to do to try and fix the notifications that no longer go through from your phone to your smartwatch. The first thing you must do is refresh the memories of both devices. First reboot your smartphone and then turn off your Fenix 5 Plus and turn it back on. After that, try to see if notifications go through.

Make sure that both your phone and your smartwatch are within 20 feet from each other. They’re connected via Bluetooth and while such technology has already evolved significantly, stability is still one of its common concerns. Distance is always its enemy so make sure that both devices are within 20 feet or closer to each other.

Another thing you must do is make sure that Bluetooth Notifications are enabled. Here’s how it’s done:

  1. Hold MENU.
  2. Select Settings > Phone > Smart Notifications > Status > On.
  3. Select During Activity.
  4. Select a notification preference.
  5. Select a sound preference.
  6. Select Not During Activity.
  7. Select a notification preference.
  8. Select a sound preference.
  9. Select Timeout.
  10. Select the amount of time the alert for a new notification appears on the screen.

If the problem continues after this, then reset your Fenix 5 Plus as it’s probably a firmware issue. Here’s how you do it:

  1. Hold MENU.
  2. Select Settings > System > Reset.
  3. To reset all of the device settings to the factory default values and delete all user-entered information and activity history, select Delete Data and Reset Settings.
  4. If you have set up a Garmin Pay wallet, this option deletes the wallet from your device. If you have music stored on your device, this option deletes your stored music.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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