Fitbit Versa not receiving notifications from Android device

Your Fitbit Versa and Android device, if successfully paired and connected, should work as one unit and notifications are often relayed from the phone to the tracker in split-second. However, there are times when things don’t go as expected and some Fitbit Versa users complained about not receiving notifications from the phone.

In this article, I will guide you on how to troubleshoot your Fitbit Versa that’s not receiving notifications from your Android phone. We will look into every possibility and rule them out until we can fix the problem. As long as your Fitbit Versa doesn’t have any signs of physical and liquid damage, this kind of problem can be fixed. So, continue reading as this article may be able to help you.

For those who are looking for a solution to a different problem, drop in on our Fitbit Versa troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our questionnaire.

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Now, here are the things you should do if your Fitbit Versa isn’t receiving notifications from your Android phone…

  1. Make sure your Fitbit Versa is within 20 feet of your Android.
  2. Reboot both your phone and your Fitbit Versa.
  3. Check if your phone is connected to other Bluetooth devices.
  4. Make sure your phone’s Bluetooth is stable.
  5. Ensure that Do Not Disturb (DND) feature isn’t enabled.
  6. Restart the Fitbit app.
  7. Reset Network Settings in your phone.
  8. Reinstall the Fitbit app.
  9. Factory Reset your Fitbit Versa.

The connection between your Fitbit Versa and your Android phone revolves around a stable Bluetooth connection and while such technology has significantly evolved since it was first used in mobile phones, range is still its weakness. So, make sure that your tracker is within 20 feet of your phone to have a better connection.

Assuming that the range is not an issue, the next thing you need to do is reboot both your Fitbit Versa and your phone. This doesn’t only refresh the memories of both devices but also refreshes the connection.

Bluetooth now allows devices to connect to multiple devices but when troubleshooting this kind of problem, make sure that your phone is only connected to the tracker. You may also need to turn off Bluetooth in your phone and turn in back on so that Fitbit Versa will reconnect to it. Moreover, try to see if the Do Not Disturb feature is enabled in your phone because if it is, that could be the reason why notifications aren’t received in your tracker.

After doing the previous procedures and the problem continues, then it’s time to see if the problem is with the app. Bluetooth connects the tracker to the phone but the Fitbit app is what makes it work the way it should. Try to close the app from your device and reopen it. You also need to check if the app is updated and if possible, uninstall the Fitbit app from your phone and reinstall it. This will make sure you have the latest version of the app in your device.

Resetting the network settings in your phone is something you can do to bring all network settings back to factory defaults. It will delete all Bluetooth and WiFi connections so after doing it, allow your phone to scan for available Bluetooth device and make sure the tracker is properly paired and connected to it.

Lastly, if all else fails, you should factory reset your Fitbit Versa. This will delete all your personal settings and contents but will also bring it back to factory defaults and configuration that works. This is your last resort so if the problem continues after this, continue troubleshooting your tracker by trying to connect it with other Android phones and if the problem continues, then the issue should be with your Versa.

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