What to do if your new LG V40 ThinQ isn’t charging

First off, your LG V40 ThinQ has two charging methods; wired and wireless. If one does not work, at least, you still have to other to replenish the battery. That’s always been the case with smartphones that have multiple charging methods. Seldom did it happen that both methods failed except, of course, for cases wherein the battery was damaged for some reason.

In this post, I will walk you through in troubleshooting your V40 ThinQ that won’t charge. Since the phone is quite new, we only have to determine if the problem is with the firmware because if it is, you can usually fix it by doing some basic troubleshooting procedures. If, however, the problem is with the hardware, then your phone is still under warranty so you can claim a replacement anytime.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot LG V40 ThinQ that won’t charge

We will tackle a couple of issues briefly and quickly here. First, we will troubleshoot your phone that won’t charge with the wired charger but still charges with the wireless and the second is the opposite of the first.

Troubleshooting V40 ThinQ that won’t charge with wired charger

  1. Make sure the charger is plugged into a working outlet – if you were able to charge your phone using the charger prior to this problem, then perhaps the issue isn’t with your phone or charger, it could be with the power source itself. Try plugging an appliance to that outlet to see if there’s power or you may plug the charger to an outlet that you know works.
  2. Forced reboot your phone – regardless whether the phone is powered on or off, try doing the forced reboot by pressing and holding both the volume down and power keys for 10 seconds or until the phone reboots. Then, allow it to charge to see if the problem is fixed by it. If it’s still not charging, then try the next one.
  3. Check the charger – you only have to check if there are any obstruction in the port of the charger like debris, lint or any foreign materials. If there is, then you can just remove it and get your phone to charge. If there’s not, the next step may help.
  4. Physically check the cable – you should check if there’s a break somewhere. OEM cables are actually sturdy now so it is almost impossible that the cable will  break if it’s not stretched to its limit. You should also check both ends for any obstruction or if the cable is wet. If it looks okay, you should try connecting your phone to a computer to see if it gets detected, if it does then the cable is fine. If not, then that could be where the problem lies.
  5. Check your phone’s charger port – you will have to check for any foreign objects or if there’s kind of moisture inside. You can easily clean the port by inserting a small piece of tissue in it to absorb the moist. If it looks fine, then you should try using a third-party charger or a new one and if that doesn’t work either, the problem could be with the charger port and it may need to be replaced.
  6. Reset your phone – just in case the problem persists after doing the above steps, then you must backup your files and data and the reset your phone to rule out the possibility that it’s just a firmware problem that’s preventing your phone from charging. Firmware plays a big role in the charging process that’s the reason why you need to do this. Also, you need to clear off your personal information from your phone in case you need to send it to the tech for repair.

Troubleshooting V40 ThinQ that won’t charge with wireless charger

  1. Turn off your phone and place it on the wireless pad – there are times when a phone won’t charge when powered on so to rule this possibility out, turn off your phone and try charging again. If it still not charging, then try the next solution.
  2. Make sure the wireless charger is powered on – whatever the charger you’re using is, make sure it’s powered on or plugged into a working wall outlet. If you have other devices capable of wireless charging, you should also try them with your charger to know if they charge, if not, then it’s a charger problem, otherwise, the issue could be with your phone.
  3. Reset your phone if possible – provided you still have enough battery left, you should try resetting your phone since firmware plays a big role in the charging process especially when it’s wireless. Resetting your phone will clear off all your personal information from your device in case you will have to resort to a tech repair and will also rule out the possibility that it’s a firmware issue.

If the problem continues, then you must bring it back to the store so the technician can check it up for you. Here’s how to reset your device:

  1. Back up all data on the internal memory before performing a master reset.
  2. Turn off the device.
  3. Press and hold the Power and Volume down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  5. When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  6. Press the Power button to reset the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

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