What to do if Netflix stopped working on Galaxy Tab S5e | Netflix keeps crashing or won’t play

Watching Netflix is one of the favorite pastimes of millions of people today. If you are one of the unlucky few who encounters a Netflix problem on your Galaxy Tab S5e, you’ve come to the right spot. In this troubleshooting episode, we’ll show you what to do if Netflix stopped working on your device.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

What to do if Netflix stopped working on Galaxy Tab S5e | Netflix keeps crashing or won’t play

Wondering how to fix Netflix trouble? Learn what you can do to fix Netflix that has stopped on Galaxy Tab S5e below.

Netflix stopped working fix #1: Check for errors

If Netflix has stopped working on your Galaxy Tab S5e and there’s an error code that shows up, that can be a key to solving the issue. Take note of that particular code and make sure that you have it written correctly. Then, visit Netflix Help Center and enter that specific code in the search box. For example, if you’re getting Error 12001, there’s a set of troubleshooting steps that you have to do to fix it. The solutions available for each code may vary so be sure you have the right code to enter.

Sometimes, Netflix servers may encounter hiccups. Although this is rare, there’s a lot of possible factors why Netflix service may not work on your device. Try to see if there’s Netflix service interruption in this page.

Netflix stopped working fix #2: Restart Netflix app

For every issue concerning a certain app, one of the basic troubleshooting steps to do is ensure that you force quit it. Doing so sometimes get rid of temporary bugs that develop after a device has run for some time. Here’s how it’s done:

There are two ways to restart an app. Here’s how:

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Netflix app.
  6. Tap Force Stop.

Netflix stopped working fix #3: Restart device

If Netflix is still not working at this time, your next move is to refresh the system. To do it, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your Galaxy Tab S5e using this method at least once a week to lessen the chances of bugs.

For some Galaxy Tab S5e, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Netflix stopped working fix #4: Switch to different network type

Sometimes, the cause of some Netflix issues is your network. If you are able to connect to another wifi, try that and see if Netflix plays on it. Visit a neighbor or friend to do this. If connecting to another wifi network is not possible, use mobile data to watch Netflix. If Netflix plays on mobile data but not on your home wifi, that means that the problem is probably on the router or with your Internet Service Provider (ISP). Make sure to disconnect your mobile data right after testing Netflix to avoid incurring additional data.

If you’re only having trouble playing Netflix on a specific wifi network, like when you’re at school or any public network, it’s possible that Netflix may be blocked. Check with your IT administrator to see if this is the case.

Netflix stopped working fix #5: Update app

Some Netflix bugs may be brought about by poor coding. These bugs either go away on their own or get fixed by updates. Make sure that your Netflix app is up-to-date. Also, be sure to update the rest of your apps and your Android OS>

Netflix stopped working fix #6: Clear Netflix cache

Clearing an app’s cache is another way to deal directly with an app issue. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Netflix app.
  6. Tap Storage.
  7. Tap Clear cache button.

Netflix stopped working fix #7: Reset / reinstall Netflix

Another way to deal with a Facebook Messenger app problem is by resetting all its settings to defaults. This is done by clearing its data. Follow these steps to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Netflix app.
  6. Tap Storage.
  7. Tap Clear data button.

If you were the one who added Netflix to your tablet, you should try to reinstall it if nothing has worked at this point. On your Apps screen, simply tap and hold the Netflix icon and select Uninstall. This will delete the app from your phone. After you’ve uninstalled it, restart the phone and reinstall it.

Netflix stopped working fix #8: Reset network settings

Some apps that require near-constant internet connection including Netflix may not work properly if there’s an issue with the device’s network configuration. Be sure to clear the current network setup by doing these steps:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Netflix stopped working fix #9: Check for bad app

If Netflix is a preinstalled app, meaning it’s one of the original apps that came with the software, you can run the device on safe mode to check if a bad app is causing the problem. On safe mode, no third party apps, the ones that you add, can run and only preinstalled ones will load. This means that if the problem is absent on safe mode, you have an app issue. To check if that’s the case, restart the device to safe mode and see what happens. Here’s how:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.
  6. Run Play Store app and check for the problem.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If Netflix stopped working issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your device is still problematic, repeat steps 1-4.

Netflix stopped working fix #10: Refresh system cache

If Netflix stopped working after installing a new Android update, it’s possible that there may be a problem with the system cache. System updates sometimes corrupt or make the system cache outdated. This can lead to erratic behavior or bugs in the system. To ensure that the system cache is refreshed, follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Netflix stopped working fix #11: Factory reset

As mentioned above, Netflix errors usually go away on their own but if nothing has still worked up to this point, you can wipe the phone and see if that will help. Factory reset is drastic and will delete personal data and return all software settings to defaults. Make sure to create a backup of your files before you do it. Learn how to factory reset your Galaxy Tab S5e below.

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Netflix stopped working fix #12: Submit bug report

If you can manage to open Netflix and go to its settings menu, you can also submit a bug report in order to help the developer check on the problem. Here’s what to do:

  1. Open Netflix app.
  2. Tap on More.
  3. Tap Help.
  4. Tap CALL.

If Netflix keeps crashing and you are unable to open its help menu, just ignore this suggestion. All you have to do is to wait for an update to fix the current problem.


If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

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