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Samsung Galaxy J3 gets stuck on boot screen after rebooting [Troubleshooting Guide]

  • Read and understand why your Samsung Galaxy J3 can sometimes get stuck on the boot screen and learn how to troubleshoot it when it happens.

Getting stuck on the boot screen could be a sign of a serious firmware issue, however, based on our experiences, there are cases wherein the phone cannot boot up successfully and end up getting stuck on the logo or black screen during the boot up process due to apps that crash. The point is, we really don’t know what’s happening with your phone if it won’t continue booting up to the home screen. This is the reason why we need to troubleshoot your phone.

So, in this post, I will tackle this problem with the Samsung Galaxy J3 being the subject of our troubleshooting. We will try to look into each possibility and rule out each of them until we can pinpoint what the problem with your phone is. That way, it would easier to fix it and make it start successfully again. So, if you own this amazing device and are currently bugged by a similar problem, continue reading below to know what to do.

Before we jump right into our troubleshooting, if you have other issues, drop by our Galaxy J3 troubleshooting page for we have already addressed many issues with this phone since we started supporting it. Try to find problems that are similar with yours and use the troubleshooting procedures or solutions we suggested. Should you need further assistance from us, fill up our Android issues questionnaire and hit submit. Don’t worry, it’s free.

Step-by-step guide to troubleshooting Galaxy J3 that’s stuck on the boot screen

Problem: Hello droid guys. I have a Galaxy J3 smartphone I bought online for a fair price. It’s been like 4 or 5 months since I got it ever since, I never encountered issues with it until recently when it decided to reboot on its own. I’m not really a tech guy so I don’t know what happened to it. It just rebooted on its own while I was using and when it finally started to boot up, it got stuck on a black screen after the Samsung logo. Sometimes it gets stuck on the logo but most of the time, it’s just black screen. I am hoping that you guys can help me out to bring the phone back to life. Thanks.

Troubleshooting: As I said earlier, this problem could be the doing of some of the apps you installed or it’s a sign of a more serious firmware problem. Let us try to rule out one possibility after another because while this problem seems complex, more often, it’s not and hopefully we can fix it with the steps below.

Step 1: Try to do the soft reset to find out if it can make a difference

There are times when apps and the firmware glitch and when it happens, a lot of things can happen and more often, they’re performance-related. It includes apps crashing, phone lagging and freezing, random and frequent reboots and this–getting stuck on boot screen.

These glitches can be fixed by a simple reboot procedure and we want you to do that, which I think, you already did. If the reboot doesn’t fix the problem, then you should do the soft reset. Don’t worry, it’s a very simple procedure to do. You just have to remove the back cover and then pull the battery out. While the battery is out, press and hold the Power key for a minute. This will drain all stored electricity in some of the components inside and refresh the phone’s memory.

After which, place the back in and then the back cover. Just make sure the battery is properly inserted with connectors touching each other. Lastly, try to turn the phone on and see if it can boot up successfully.

Step 2: Try to reboot  your phone in Safe mode to see if third-party apps caused it

Now, we’re in the point wherein we need to rule out the possibility that one or some of the third-party apps is causing the problem. The rationale behind this procedure is this: if the problem is caused by a third-party app, then your J3 should be able to boot up in safe mode successfully considering the fact that third-party elements won’t be loaded during boot up. So, here’s how you start your Galaxy J3 in safe mode:

  1. Power off your Galaxy J3. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Now, if the phone successfully started up in this mode, then our suspicion that at least a third-party causes the problem is confirmed. In that case, move on to the next step, otherwise, jump to step 4.

Step 3: Find the app that’s causing the problem and uninstall it

You only have to do this if your phone has successfully started up in Safe mode because it means that one or some of the third-party app you installed or downloaded from the Play Store is causing the problem. All you gotta do is find it and then uninstall it. I suggest you begin your search from apps you installed when the problem started. Once you already have a suspect, follow these steps to uninstall it:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If this doesn’t work or if your phone cannot boot in safe mode, then move on to the next step.

Step 4: Try booting up your phone in Recovery mode and wipe cache partition

This procedure will delete all system caches but they will actually be replaced with new ones, so you’re not just deleting them. The point is, this procedure is very important because it makes sure the caches the firmware uses are not corrupt or obsolete.

I’m not sure if your Galaxy J3 received a firmware update because you said it just rebooted on its own after that, it could no longer continue to the home screen. Firmware updates have a tendency to corrupt caches and when it happens, performance issues may occur. So, you need to rule out the possibility that this problem is caused by some of the caches that got corrupted. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

It may take a few more seconds than usual before the phone becomes active so if the phone cannot immediately boot up, just wait a little longer. But 3 minutes is long enough to know if the phone is still stuck on the boot screen or not. So, if it cannot reach the home screen in 3 minutes, it may still be stuck.

Step 5: Make a backup of your important files and data and reset your phone

After doing the previous steps and the phone still cannot continue booting up, then it’s time to just backup your files and data and bring the phone back to its factory default settings. I suggest you reset it through the Recovery mode as both the cache and data partitions will be reformatted so it’s more thorough than the reset via Settings menu. However, make sure you know your Google ID and password as you may be locked out of your phone after the reset if you don’t. Better yet, disable the Factory Reset Protection (FRP) but following these steps:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

Now, to reset your phone via Android system recovery, follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope the problem gets fixed by one of these steps but if it won’t, then it’s time you brought the phone to a shop and have the tech take a look at it for you.

How to troubleshoot Galaxy J3 that keeps freezing, lagging and gets stuck on the logo

Problem: It’s been a year now that I bought this cheap phone when my Galaxy S5 was lost. It’s the J3; it was cheap and a really good replacement phone. Well anyways, I was planning to buy a new but this phone never gave up on me and it was working really great for a year. Then, it started to freeze, lag and just yesterday, it can no longer reach the home screen. I didn’t expect much from it and I thought it might be time to buy a new one but I just want it to work just in case I’m gonna need it again. So can you help me? Thank you.

Troubleshooting: It is clear enough that your phone’s performance was the one that suffered from this issue. First, it slowed down and then this–stuck on the boot screen. While the Galaxy J3 has received positive review for its specs despite being an entry-level device, we can already expect it to slow down after months of use and that’s what happened. So, here’s what I suggest you do about it:

Step 1: Find out immediately if third-party apps have something to do with it

We need to know how the phone behaves when all third-party apps are disabled that’s why it’s imperative you start your phone up in safe mode. Now, if the phone successfully boots up in this mode, it is almost certain third-party apps caused the problem especially if the freezes and the lags disappeared.

In this case, finding the app that’s causing the problem and uninstalling it would be your best bet but I know it sounds easier than said. So, try to find suspects starting from the apps you installed shortly prior to the freezing and lagging.

If backing up your data and files and doing the reset is a lot quicker and easier for you, then you should do it for as long as the phone has successfully booted up in safe mode. Reset your device via the Settings menu, here’s how…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From any Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Cloud and accounts.
  5. Tap Backup and restore.
  6. If desired, tap Back up my data to move the slider to ON or OFF.
  7. If desired, tap Restore to move the slider to ON or OFF.
  8. Tap the back key twice to return to the Settings menu, then tap General Management.
  9. Tap Reset.
  10. Tap Factory data reset.
  11. Tap Reset device.
  12. If you have screen lock turned on, enter your PIN or password.
  13. Tap Continue.
  14. Tap Delete all.

However, if the phone cannot boot up in safe mode, then the next might help.

Step 2: Attempt to boot your phone in Recovery mode

We simply want to know if it’s still capable of booting up in this mode because it can, then we are almost sure the problem can be fixed. You just have to try wiping the cache partition and if that won’t then you must go with the reset. Of course, your files and data won’t be backed up so it’s up to you if you want to go with it bring the phone to the tech.

I hope this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy Note 8 that’s stuck in boot loop [Troubleshooting Guide]

Booting problems are often caused by firmware issues and the same is true with a Samsung Galaxy Note 8 that cannot continue starting up because it’s stuck in a boot loop. This problem is often occur when the phone is booting up and you would know your phone has it if it reboots a few moments before reaching the home screen.

It may occur without apparent reason but there are cases wherein a phone enters this state after a firmware update which gives us a hint that it’s more of a firmware-related problem than a hardware. But the thing is we’ve seen boot loop issues in the past that were caused by failing batteries. So, we have to troubleshoot your phone so that we would know what the issue really is all about and that we can try to formulate a solution that might fix the problem for good.

Before we proceed with our troubleshooting, if you have other concerns with your Note 8, make sure you visit our troubleshooting page for we have already addressed a lot of issues with this device. Browse through the page to find issues that are similar with yours and feel free to use our solutions and workarounds. If you still need our help after that, then contact us by filling up our questionnaire.

Troubleshooting Galaxy Note 8 that’s stuck in boot loop

In troubleshooting your phone with this problem, we have to consider every possibility and rule them out one-by-one until we can easily determine what the issue really is. This way we can try to find a solution or two that may fix it for good. Don’t worry though as we won’t be suggesting procedures that can potentially damage your phone or make the problem worse. With that being said, here’s what I suggest you do about this:

Reboot in Recovery Mode and wipe cache partition

More often than not when the phone gets stuck during the boot process or enters a boot loop, it’s a firmware issue and the best way to address it is by deleting all system caches from the cache partition. Caches are temporary files created by the firmware or apps and they are prone to being corrupted especially during firmware updates. At this point, we really don’t know what the issue so we will try with a procedure that’s safe to do but very effective. Follow these steps…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

After following the steps above, you would immediately know if the problem is fixed or not because if it is, your device can reach the home screen, however, if the problem still persists, move on to the next procedure.

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Try running your phone in Safe mode

Another possibility is that some of the apps may have crashed and they might be the reason why your phone cannot boot up successfully. Having this problem won’t tell us which of the apps is the culprit that’s why we need to try to run your device in safe mode. Doing so will tell us if the problem is due to an app and in what category the apps belongs.

Assuming the phone successfully boots up in safe mode, it’s clear that the problem is due to a third-party app because in this environment, all of the applications you downloaded and installed will be temporarily disabled. If however, the phone cannot boot up in safe mode, it could be that one of the pre-installed apps is causing the problem but since they are embedded in the firmware, we can already consider it as a firmware-related issue.

Now, here’s how you boot your Note 8 in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If successful, the next thing you should do is find the app that’s causing the problem and then uninstall it. You may have to uninstall more than one app to fix this problem…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Perform the Master Reset on your Note 8

You only have to do this if your phone cannot boot up in safe mode and if wiping the cache partition doesn’t work. This is you last resort and among these three procedures, this one is the most effective in dealing with firmware-related issues. But the thing is you may lose all the files and data saved in your phone’s internal storage and you may not be able to recover them even if the problem is fixed. That’s a compromise you would have to take just to try to fix this problem.

As long as the firmware has not been modified in any way, a reset should be able to fix this problem…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If the problem still persists after the reset, then bring your phone to the service center so that a Samsung technician can take a look at it. As far as basic troubleshooting is concerned, you’ve already done what you need to do.

I hope this troubleshooting guide can help you.

Posts you may also be interested in reading:

How to fix your Samsung Galaxy A5 (2017) that got stuck in bootloop [Troubleshooting Guide]

When your phone powers on, shows the logo and other information during boot up but can’t reach the home screen before it powers off and on again, then that’s what you call the “boot loop.” The device will continue doing the same cycle until the battery runs out. The problem may remain even after charging your phone so you really have to do something about it.

In this post, I will tackle this problem with the Samsung Galaxy A5 being the subject of our troubleshooting. We have received several complaints from our readers regarding this problem as we will address it for the sake of our readers who reached out to us seeking for help. We will consider every possibility and rule out each of them until we will know what the issue is all about and what we need to do to fix it. So, if you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading below as this post may be able to help you.

But before we go to our proper troubleshooting, if you happen to find this page because you were looking for solutions to a different problem, then I suggest you visit our Galaxy A5 troubleshooting page as we’ve already addressed the most commonly reported issues with this phone and you may find what you’re looking for in there. Feel free to use the solutions and workarounds we provided. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire and then hit submit and we’ll do our best to help you.

How to troubleshoot your Galaxy A5 that’s stuck in bootloop

Problem: Hello guys. I have a problem with my Galaxy A5. For some unknown reason, the phone no longer turns on successfully like before. It does power on and show the usual logo and all that but just when it’s about to show the home screen, it would turn off only to do the same things over and over. I can no longer use it that’s why I badly need your help. Thanks.

Troubleshooting: Our troubleshooting will be centered on how to make your Galaxy A5 boot successfully again because obviously there’s only so much we can do about a device that won’t boot up to the home screen. This could be just a minor issue with the firmware but there are some things we need to do.

Step 1: Do the Forced Reboot procedure

Being stuck in bootloop isn’t actually due to a system crash but there were cases we’ve encountered before wherein the forced reboot procedure fixed similar issues. It’s just like pulling the battery out of the phone to refresh its memory by the A5 doesn’t have a removable battery so you have to do the procedure to simulate battery disconnect. Don’t worry, it’s safe for your phone as well as for your files and data. All you gotta do is press and hold the Volume Down and Power keys together for 10 seconds and your phone may successfully boot up.

However, if your phone still gets stuck in boot loop after this, then you have to move on to the next step.

Step 2: Try to start your phone up in Safe Mode

Since the forced reboot procedure didn’t fix the issue, we will now try to see if one or some of the third-party apps has something to do with it. We don’t have to uninstall an app just yet since we’re not sure what the cause is but we will try to disable all third-party apps at once to see if the phone can successfully boot up. Follow these steps to try to boot your phone up in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If your phone successfully booted up in this mode, then it’s clear that one or some of the apps you installed is causing the problem. In this case, proceed to step 3, otherwise skip to step 4.

Step 3: Find the apps that cause the problem

It is always not easy to find the culprit especially if you already installed a lot of apps on your phone. However, based on our experience, performance issues that are caused by third-party apps are often due to incompatibility. Your phone’s firmware may have recently been updated and some of the apps you installed may need to be updated as well so they can work smoothly with the new firmware. So, the first thing you need to do about this is to try to update those that need to be updated:

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

On the other hand, if you are already suspecting some apps, then you must try clearing their caches and data first and if that won’t work, you should try uninstalling them one by one…

How to clear app cache and data on Galaxy A5

Clearing cache or data from an app can fix some software problems. If you clear data, any data stored in that app is lost, such as settings, login information, and saved games. If you don’t want to clear the data, try just clearing cache first. If you still experience problems, then clear data too.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

How to uninstall applications from your Galaxy A5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If the phone still gets stuck in boot loop after all these procedures or if it couldn’t boot up in safe mode successfully, then move on to the next step.

Step 4: Start your phone up in Recovery Mode and wipe cache partition

Even if the phone has a serious problem in its firmware, it should still be able to boot up in Recovery Mode successfully, after all, it’s Android’s fail-safe. So, if all other troubleshooting procedures failed, this must be the next thing you should do. We just need to find out if the phone can successfully bring itself to start in recovery mode because if not, then there’s not much you can do about it but bring it to the shop and let the tech handle the problem for you.

If successful, however, then you can try wiping the cache partition which will delete all system caches. The firmware will then replace them when the phone boots up. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Your phone will take a little more time booting up since it will rebuild the caches that were deleted so wait for it. If, however, it’s still stuck in boot loop after this, then you have no other option but to do the reset.

Step 5: Perform the Master Reset on your phone

Assuming your phone could successfully boot up in Recovery mode but wiping the cache partition didn’t fix the problem, then you should try resetting it. But remember, you would lose everything that’s stored in your phone’s internal storage including your files, apps, contacts, messages, etc. when you do this, so it’s up to you if you go with it or not. But for me, you don’t have much of a choice now because even if you let the tech handle it for you, the first thing he would do would be to reset it. If you want to go with it, here’s how…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J7 that’s stuck on the boot screen [Troubleshooting Guide]

Being stuck on the boot screen could a sign of an app issue or a looming firmware problem that needs your immediate attention. Many Samsung Galaxy J7 owners have been complaining as of late that their device could continue the boot up process. Others said their phone is stuck on the logo while others reported theirs got stuck on the black screen after the logo came out.

In this post, I will tackle an issue involving the Galaxy J7 that cannot continue its booting up process and somehow gets stuck on the boot screen. We need to rule out one possibility after another to be able to pinpoint the issue and once we have more information on the problem, we may be able to formulate a solution that will fix it for good, so continue reading this article.

Before anything else though, if you have other issues with your device, then visit our Galaxy J7 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

Step-by-step guide on how to troubleshoot Galaxy J7 that’s stuck on boot screen

The purpose of this troubleshooting guide is for us to know what the problem is all about and why the phone cannot continue booting up to the home screen. Once we know the reason or cause, we can then formulate a solution that may fix the problem and prevent it from happening again in the future. Before we go to the steps, here’s one of the messages we received from our readers that best describes this problem…

Problem: Hey guys! How are you? I am reaching out to you now since I’ve encountered issues with my phone, which is a Galaxy J7. I don’t know if you also provide support for this phone but I want to share my problem anyway. The phone gets stuck on a black screen after the logo during the boot up process. It started a couple of days ago and I don’t have a clue as to what caused it to act this way. I tried rebooting it a hundred times already to no avail. So, I need your help if you can. Thanks.

Troubleshooting: Now that we know how this problem occurs and what the behavior of the phone is, it’s time we begin with our troubleshooting. Here’s what you should do…

Step 1: Pull the battery out while the phone is powered on

We often refer to this procedure as “power shock” and it refreshes the phone’s memory while draining stored electricity in some of its components. We suggest you do this as based on our experiences, glitches may cause the phone not to boot up successfully.

So, while the phone is still powered on, remove the back panel and then pull the battery out. While the battery is separated from the main unit, press and hold the Power key of your device for a minute. Replace the battery and then secure it with the back cover. After which, attempt to boot the phone up. If the problem persists, then move on to the next step.

Step 2: Delete all system caches so they’ll be replaced with new ones

There are times when system caches get corrupted and when they do, various issues may occur including this one. We need to rule out this possibility before moving on to the next step and to do that, you just have to start your phone up in recovery mode and wipe cache partition.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Wait for the phone to boot up because it may take a little longer for it to recreate the caches. If, however, it’s still stuck on the boot screen, then try to do the next step.

Step 3: Attempt to boot your phone in Safe mode

Booting the phone in safe mode means you’re temporarily disabling all third-party apps. It is necessary that we rule out the possibility that one or some of the apps you downloaded and installed is causing the problem because if so, it would be easier to fix the problem and you would be saved from a lot of trouble. So, here’s how you start your J7 in safe mode:

  1. Power off your Galaxy J7. Press and hold the Power key, tap Power off and then touch POWER OFF to confirm.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If successful, then it’s confirmed and third-party apps have something to do with the problem. You need to find the culprit by installing suspected apps one by one until you can boot your phone up in normal mode. To uninstall an app, follow these steps:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

You have to try to boot your phone in normal mode every after you uninstalled an app to confirm if the problem is fixed or not.

Step 4: Reset  your Galaxy J7 to bring it back to factory default settings

If the problem remains after doing the first three steps or if you find it easier and quicker to just backup your files and data and reset the phone than to uninstall every app you suspect to be the culprit, then you can do so at will.

But please take note that all your fiels and data will be deleted when you do this procedure and there’s a possibility you would be locked out of your phone after the reset especially if you don’t know your Google ID and password. So, make sure you create a backup of your important files and then don’t forget to disable anti-theft.

Disable anti-theft on Galaxy J7

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to Master reset Galaxy J7

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can reset your phone via the Settings menu, that is if the phone can boot up in safe mode…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your PIN or password.
  10. Tap Continue.
  11. Tap Delete all.

After the reset, don’t restore your files nor install any apps yet. Instead, continue to observe your device to know if there are times when it fails to boot up successfully.

I hope this troubleshooting guide helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 that’s stuck in bootloop after the Android Nougat update [Troubleshooting Guide]

While we’ve already addressed issues with the Samsung Galaxy S7 that got stuck on boot screen, having stuck in bootloop is a different thing that’s why we will be dealing this issue in this post. Being stuck on boot screen means that the phone cannot continue booting up to the home screen, instead, it stays on the logo or a black screen. The latter, however, will make the phone restart and it won’t end unless the battery runs out or you do something about it.

We will try to troubleshoot your Galaxy S7 that keeps on restarting but won’t continue booting up to the home screen. Let’s try to look into possibilities and rule out each one of them until we can pinpoint what the problem is all about and formulate a solution that may fix it for good. So, if you own a phone like this and are currently bugged by a similar problem, continue reading below for the steps on how to troubleshoot it.

Now, before anything else, if you have other issues with your phone, make sure you drop by our Galaxy S7 troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Step-by-step guide to troubleshooting Galaxy S7 that’s stuck in bootloop

The purpose of this troubleshooting guide is for us to know what the problem with your phone really is, what caused it and what needs to be done to fix it for good. However, things could go wrong while you’re troubleshooting due to human errors or due to anything else, so proceed at your own risk. Now, before we go to the steps, here’s one of the messages we received from our readers that best describes this problem:

Problem: Hey guys. I need your help because my Galaxy S7 seems to be having a bad day. The problem actually started yesterday and I don’t know what caused it. But it now keeps on restarting on its own. When I turned in on yesterday when I woke up (the screen was turned off), it started to turn on and reaches the logo but then it turns off on its own and then turn on again but it won’t stop doing that. It cannot reach the home screen like it normally does. Restarting it over and over would to do the same and I don’t know what to do about it. Can you help please?

Troubleshooting: Getting stuck in bootloop may be a sign that the phone is suffering from a serious firmware problem but we’ve also seen cases wherein third-party apps affect the general performance of the device and resulted to the same issue. Thus, we need to troubleshoot to have an idea what the cause of the bootloop is so that we may be able to device a solution to fix it. Now, here’s what you need to do to deal with it:

Step 1: Soft reset your Samsung Galaxy S7

Glitches happen all the time and depending on how serious they are, the phone may end up in a bootloop. They can be fixed by a simple reboot but there are also cases wherein you need to do more to bring the phone back to life. I am sure you’ve already tried rebooting your phone a hundred times hoping that one of those reboots may actually become successful but here you are trying to find a way to fix this problem.

So, let’s try to do the soft reset which is a simulated battery disconnect procedure that mimics the actual “battery pull” method we often do to phones with removable batteries. Aside from the fact that soft reset can fix glitches, it will also tell us whether the problem has something to do with a stuck or damaged power button.

  • Press and hold the Volume Down and Power keys together for 10 seconds.

Assuming the problem is with the firmware and a minor one, your phone may reboot successfully. However, if the phone won’t respond when press and hold both keys, it’s possible the Power key is stuck or damaged. Move on to the next step…

Step 2: Find out if the Power key so damaged or just stuck

If you are using third-party cases or anything that protects your phone, try to remove it and then try to reboot or turn your phone on normally. We’ve already seen cases of bootloop that are caused by third-party cases. If your phone turned on successfully, then the case you were using may have caused the power key to get stuck resulting to a bootloop.

On the other hand, if you are not using a third-party case or you’ve already removed it but the phone is still doing the same thing, try to press and release the power key several times. If it’s stuck, then doing so may fix the problem. One sign of a stuck power key is when it doesn’t snap when you press it. Of course, being stuck is a minor thing and can be fixed without any help from a technician but a damaged Power key should  be handled by a tech.

A sign that may tell you if the power key is damaged is when the phone doesn’t respond to it when you hit or hold it.

Step 3: Attempt to boot your phone in Safe mode

Assuming the phone is responding when you press the Power key but still stuck in bootloop, then this is the next thing you should do. What it does is temporarily disable all third-party apps and services that are running in the background. As I said earlier, a bootloop may be due to some apps that keep crashing and affected the phone’s overall performance. We need to know if that is the case and if so, we have to isolate the problem and booting in safe mode is the perfect thing to do:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If successful, then it means that one or some of the third-party apps is causing the problem. You need to find those apps while you are in safe mode and then try to clear their caches and data and if that won’t work, uninstall them one by one and try to reboot the phone in normal mode every time an app in uninstalled.

How to clear app cache and data on Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

How to uninstall an app from the Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the phone could not also boot in safe mode, then you have to move on to the next step.

Step 4: Attempt to boot in Recovery mode

Booting up in Android system recovery will give you a couple of options that may just help you fix this problem. If your phone has a firmware issue, it may still be able to boot in recovery mode so it’s worth trying, after all, it’s very easy and safe to do.

Assuming you’ve successfully booted up in recovery mode, you have to wipe the cache partition first and try to see if the phone would reboot successfully in normal mode after that. If it failed, then you have to reset the phone through the recovery mode.

How to start Galaxy S7 in Recovery mode and wipe cache partition

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

How to do Master Reset on Galaxy S7

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the problem persists after the reset, then you must bring the phone to the shop and have the tech fix the problem for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J5 that’s stuck in bootloop [Troubleshooting Guide]

We’ve been receiving complaints from our readers recently about their Samsung Galaxy J5 that reportedly entered the boot loop and can’t get out of it. Boot loops are actually firmware issues but there have been cases wherein third-party apps and services caused the device not to boot up successfully. There have also been situations wherein a technical problem caused the phone to keep restarting.

So, in this post, I will tackle this issues once again with the Galaxy J5 being the subject of our troubleshooting. We will look into possible causes and rule out each one of them until we can pinpoint what the problem is all about. If you own this device and are currently having issues booting up, then continue reading below as this post may be able to help you.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy J5 that’s stuck in bootloop

We always want to help our readers especially those who are reaching out to us for assistance. While we don’t suggest procedures that can potentially damage the phone, things might happen while you’re troubleshooting so please proceed with caution and at your own risk. Now, before we jump to our troubleshooting steps, here’s one of the messages we received from our readers that best describes this problem…

Problem: I own the Galaxy J5 and it has a problem booting up. It cannot continue turning on to the home screen like it used to but it keeps restarting. It turns on, shows the logo, show a black screen, vibrate and then turns on again. The cycle never ends until the battery is drained. I don’t know what to do about it so if you could help me, that would be great. I’m thinking of going to a shop but I’ll give it a shot with you guys. The problem, by the way, started about two days ago. Thanks.

Troubleshooting: Based on our experience, getting stuck in bootloop is a minor problem and can easily be fixed by basic troubleshooting procedures unless you tried to modify the firmware, which is a different story. But assuming you didn’t attempt to root or modify the operating system, then here’s what you have to do:

Step 1: Verify the Power key is not stuck

As what our reader said in his message, the phone turns on, shows the logo, then the black screen and followed by  a vibration. It’s sign that the phone tries to boot up but turns off just before it reaches the home screen. With this behavior, we can say that the problem might be with the power key. It might be stuck for some reason and that might be the cause why the phone is in boot loop. In which case, your device won’t respond when you press and hold the Power key.

To try to fix this, press and release the power key for several times until the loop is broken and your phone finally boots up successfully. If, however, the Power key doesn’t snap when you press it and it doesn’t appear to be stuck, then it might be damaged. You will need a technician to fix it for you if this the case.

Step 2: Charge your phone to see if the phone still restarts

Just plug it in to see if it still reboots even with a stable power source. If the problem is fixed, then the battery might be the problem. In this case, remove the battery and physically inspect it for lumps and leaks. If you see something unusual, discard the battery and buy a new one or you may consult a technician about it. However, if everything looks perfectly normal, place the battery back in and make sure it’s fit in properly and secured by the back cover. Move on to the next step…

Step 3: Attempt to boot your phone in safe mode

We know that the phone isn’t booting up successfully in normal mode so we need to try to boot it in safe mode to see if it can. As I said earlier, it’s possible that one or some of the apps is causing the problem so we have to isolate it to know if it’s a third-party or a built-in one.

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Step 4: Uninstall suspected apps

Assuming your J5 successfully booted up in safe mode, it means that third-party apps have something to do with it. You need to find those apps and then clear their caches and data. If that won’t work then you have to uninstall them one by one until the phone can successfully boot up in normal mode.

How to clear app cache and data on Galaxy J5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

How to uninstall an app from your Galaxy J5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

If finding the culprits and uninstalling them seems a lot of work, then you can try backing up your file and data while in safe mode and then just reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your PIN or password.
  10. Tap Continue.
  11. Tap Delete all.

If the phone failed to boot in safe mode, then you have no other choice but to move on to the next step.

Step 5: Attempt to boot in recovery mode

Booting in recovery mode should be the last thing you have to do before you send the phone in for repair in necessary. If successful, you can do a couple of things that might just fix the problem. The first one is to wipe the cache partition which replaces all system caches and the second procedure is a reset, which brings your phone back to its original configuration. Here’s how you boot your phone in recovery mode and wipe cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

And this is how you boot your phone in recovery mode and do the master reset…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope this helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 5 shows “Kernel is not SEAndroid Enforcing” plus other system issues

Aside from obvious hardware issues, many Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) owners were complaining about firmware problems. While the device runs on the latest version of Android, it’s not free of issues that may arise any time.

Samsung-Galaxy-Note-5-System-Issues

In this post, I will tackle a few errors or system messages that indicate something is wrong including “Kernel is not SEAndroid Enforcing” and “Custom binary blocked by FRP lock,” which is basically just the same as the first error and may have other variations.

Of course, I will tackle the common boot loop and unresponsive issues. Read on to learn how to fix these problems should you happen to encounter them in the future. If, however, you were trying to find a solution to a totally different problem, then visit the troubleshooting page we’ve setup for Note 5 owners. You may find issues that are the same or related to yours. Try the solutions we suggested and if they don’t work, then contact us through this questionnaire.

Here are the problems I addressed in this post…


 

Galaxy Note 5 showing “Kernel is not SEAndroid Enforcing” error

Problem: When I switch the Galaxy Note 5 on, it says “Kernel is not SEAndroid enforcing” after that it loads up works for a bit, then reboots, back up and keeps doing this. The phone is rooted and Samsung USA said they can’t help because it’s an international phone. I bought it in Florida mall but since am back in the UK am stuck. I have even tried the last update but still the phone keeps rebooting. Also Samsung Knox can’t be installed. Any help would be appreciated. Thanks.

Troubleshooting: I’m not sure if this problem already existed since day 1 and if the rooting caused it but I’m sure it’s a firmware issue and won’t go away unless addressed by the owner. The good thing about smartphones nowadays is that they often malfunction if their firmwares are messed up and bringing them back to default will always fix the problem. Reflashing the firmware to your phone will solve the problem. Here’s a simple guide for you:

  1. Download the stock firmware specific to your phone model. You may browse Sammobile.com for the untouched version of the firmware. All you need to do is enter the correct model number in the firmware section.
  2. Download the latest version of Odin; it’s a flashing tool that can manually install firmwares to Galaxy devices. You may use Google to find the site that hosts it.
  3. Boot your phone in Download Mode.
  4. Open Odin from your computer.
  5. Connect your phone to your computer and make sure it’s properly detected and recognized.
  6. Begin the flashing of the firmware.

I hope this helps.

Galaxy Note 5 showing “Custom binary blocked by FRP lock” error

Problem: I bought a Note 5, didn’t know it was  blacklisted, so I found a guy who claim he can fix the issue for 80 bucks. So I took the phone to him, he did what he did, phone started working for awhile, but when I went to activate it with my carrier, they ask me to reboot the phone, I rebooted the phone but its stuck on the first screen where it shows Samsung Galaxy Note 5 power by android, and in the top left hand corner it says “Kernel is not SEAndroid enforcing… Custom binary blocked by FRP lock,” so I’m thinking the guy probably flashed the wrong kernel when he was trying to fix the IMEI, I’m stuck, I spend a lot of money on this phone, I don’t know what to do, please help.

Troubleshooting: The procedures I cited above may work on your case as they’re basically the same. Or, you may contact the person who may have tampered the IMEI or changed the “virtual identity” of the phone. If he could do what he did, then he could fix this problem. I am sorry but we can’t continue providing support to a possibly stolen phone.

Apps and folders got deleted on Galaxy Note 5

Problem: I lost all my application folders and applications from front pages once I restart the device. I do factory reset, no use. I went to Samsung dealer in Kuwait, did new software of Samsung but not useful. I sold the device and bought new Note 5 64GB but same problem exists. No one in Kuwait gave me a solution. I need urgent help why all my folders of application and my applications disappear from front page once I switch off the device. Please note that in Kuwait we have Note 5 manufactured in Vietnam.

Answer: It’s no coincidence that the same problem happens on two different Note 5s and since you haven’t provided more information about it, there’s no way we can pinpoint what the issue really or what causes it.

If you’re using a third-party launcher to manage your apps and folders, then try to look for a new one or better yet, use the stock one. Further observation is necessary to know the root cause of this problem and there’s no one to do that but you. And it’s not really about where the device is manufactured for as long as it’s authentic, it must follow the same quality guideline and programming.

Galaxy Note 5 can’t boot up after an update

Problem: Hello. My new Galaxy Note 5 is giving me a headache since the recent update. I downloaded it thinking it will fix some issues but it brought a big one and now it won’t turn on and get stuck somewhere after the logo. This problem occurred as soon as the update finished and I haven’t used my phone for two days now. A neighbor tried to help but he, too, didn’t know what to do so I’m asking you now for help. Thanks.

Troubleshooting: I bet the phone is just fine; it’s just that some caches or data may have been corrupted during the update. The first thing I want you to do is to charge your phone and leave it plugged in for an hour just to make sure there’s enough juice for troubleshooting. After an hour of charging, boot the phone in recovery mode and wipe the cache partition. Follow these steps…

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I bet this procedure alone can fix the problem only if the phone can successfully boot in recovery mode but if you failed for the first time, re-try until you get it right. If you successfully cleared the cache partition and the phone is still stuck after the logo, then there’s no other option but to perform a master reset. You will lose all your data but this is the only option left for us to know if the phone can still be fixed without seeing a technician.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Galaxy Note 5 stopped responding for no reason

Problem: Hello guys I need your urgent help for my phone just stopped responding with a black screen. It is a Samsung Galaxy Note 5, which I bought brand new last month. I haven’t installed many apps, no games, just some productivity apps I use for my work. Not really a tech savvy person so I’m afraid to do a thing about it thinking I might make things worse. Please help me or advice me what to do. Thank you.

Troubleshooting: I think the system on your phone just crashed that’s why it won’t respond to whatever you do and for that, all you need to do is to force reboot it; press and hold both the Volume Down and Power keys together for 20 seconds or until the logo shows up. That’s it! Your phone should be able to work well like before.

However, if the phone won’t respond to an attempt to force restart it, then try to charge it for, at least, 20 minutes and try again. There’s a chance the battery was drained. Try the procedure several times and if the phone just won’t come back on, then it’s time you brought it to a technician to be checked.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix a Samsung Galaxy S6 Edge that won’t charge after an update, charges with PC only, other charging & power related issues

In this post, I will address some of power and/or charging issues with the Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) including the issue wherein the device refused to take a charge after a firmware update. Can a firmware update cause this problem? Yes. In fact, we already received a lot of charging problems caused by updates. It’s because the firmware plays a very important role in charging your phone.

Samsung-Galaxy-S6-Edge-Liquid-Damage-Indicator
This is where you can find the Liquid Damage Indicator (LDI) in your Samsung Galaxy S6 Edge.

Other issues include situations wherein the phone charges with a computer only, gets too hot while charging and becomes unresponsive while trying to charge. Read on to know more about these problems and their solutions.

If you are looking for a solution to a different problem, then visit our S6 Edge troubleshooting page where we list down every problem we address each week. We may have already addressed your concerns so try to find issues that are related to yours and use the solutions we suggested. If they won’t work for you or if you can’t find issues that are related what your phone has, then fill up this form to contact us.

Here are the problems I covered in this post…


 

Galaxy S6 Edge won’t take a charge after an update

Problem: I eliminated most 3rd party apps. My problem is after last software update 2 weeks ago my phone won’t take a charge from charge port. Also screen turns on saying (dock in). Then it turns itself on and of flickering a rainbow of red / green / yellow covering whole screen with a rhythmic sound going on off on off! It will power up with removing case and placing on QI charging plate. Sometimes after it’s on QI pad it will turn itself like explained prior. Please any help would be appreciated. Best regards to the team. — Frank Sr.

Troubleshooting: I never actually encountered this kind of charging issue before especially that it occurred after an update. You said, however, that the issue started two weeks after the update so I really want to know if the phone was working fine immediately after an update without any trace of this problem or if the device already manifested some of the symptoms.

If you think it was the update that ruined the performance of your phone, then try doing the master reset but don’t forget to backup all your important data first and of course, make sure there’s enough battery left.

How to master reset Galaxy S6 Edge

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the problem persists after the reset, it’s time you had the phone checked by a technician. If it was the update that brought this problem, reinstalling the firmware may fix the issue, otherwise, the tech will further troubleshoot it to know what really caused it.

READ ALSO: How to fix a Samsung Galaxy S6 Edge that’s not charging

Galaxy S6 Edge charges with computer only

Problem: We are having a problem with charging the phone now. The phone has been charged many ways: original charger, car dock and plug in car charger, also computer. Now it is only charging on computer and limited outlets with original charger but only 50%. Then it stops charging.

Troubleshooting: The phone charges, somehow. That’s a good thing. What does the phone do or tell you when you plug it in? Does it give you an error? A prompt, perhaps? Or anything all? If there’s an error or a prompt, then that’s your key to finding a solution online.

Let’s try to dwell on the fact that the phone charges with the computer or some outlets but can’t get past 50%. If the phone just stops charging without apparent reason, I’m thinking maybe the charging port is loose. Try to unplug the cable and plug it back in securely and then try moving the cable from side to side, up and down (but gently) to see if there’s a play. If there is, it’s just a loose connection. Try using a different cable. If the problem persists, then have a tech take a look at it. If the port is really loose, the tech may recommend it to be replaced.

On the other hand, it could also be a battery problem and since your phone doesn’t have a user-replaceable battery, you need a tech to inspect it for you.

Galaxy S6 Edge neither turns on nor charges

Problem: My phone will not turn on or charge. When it randomly stopped working it still had at least half a battery left. The LED light will not turn on when plugged into the original charger and the phone doesn’t turn on when the power key is held for 7 seconds.

Troubleshooting: One of the reasons why a phone won’t turn on is because maybe the battery was depleted so it couldn’t power up but since you are certain there’s enough juice left before the phone died, let’s jump to one procedure that may fix both the not turning on and not charging problems–force restart.

  • Press and hold the Power and Volume Down buttons for 20 seconds or until the phone’s screen turns on.

If this procedure still left the phone dead or unresponsive, then it’s time you had it checked by a tech.

READ ALSO: How to fix Samsung Galaxy S6 Edge that won’t turn on [Troubleshooting Guide]

Galaxy S6 Edge not turning on, charges but gets too hot

Problem: My phone was dead I had put it to charge icon came on. I jumped out of the shower i looked at my phone & it wasn’t on not even the led or screen. I grabbed the phone it was hot. I tried turning it on I tried all the troubleshooting and the resets and nothing. What can I do?

Troubleshooting: Why did the phone died in the first place? Was it overheating prior to dying? If it was, then you have no other option but to send it in for repair.

I’m a little confused, though because you said you “tried all the troubleshooting and the resets” but nothing happened. I mean, how could you reset the phone that’s doesn’t even turn on?

Try booting it is safe mode, recovery mode, download mode. If you can bring the phone to boot to any of these modes, then there’s a chance you can fix the problem by yourself. Otherwise, let the tech do it.

Galaxy S6 Edge red LED light is on, device is unresponsive

Problem: I plugged in my phone before I went to bed, and the red light lit up as usual to show that it was charging. However, when I woke up in the morning, the red light was still on, which is unusual, and my phone was unresponsive. I unplugged it, tried my wireless charger, and tried all the buttons but it is still unresponsive.

Related Problem: My phone has a black screen as if there is no charge. A small blue light is flashing at the top of the device, but it is not showing a detection from the charger when I plug it in. It won’t turn on or off. Phone is about a month old.

Troubleshooting: I don’t know what the cause is but I’m certain it’s a system crash. Just unplugged the phone and then press and hold the Power and Volume Down buttons to reboot the phone. The should fix it.

Galaxy S6 Edge can’t boot up successfully

Problem: When I went to turn on my phone the “Samsung Galaxy S6 Edge” screen is on a loop and won’t go away.

Troubleshooting: A system crash may lead to this problem. One way to fix it is to wipe the cache partition to delete caches that may have been corrupted. Follow these steps to see if the procedure makes a difference:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the problem persists, do the master reset. Follow the steps in the first problem.

Galaxy S6 Edge screen blinks while charging

Problem: Last night while charging my phone, it start to  blinks (black white screen to black) every five minutes. Green indicator of full charging was steady on. As I disconnect it from the charger screen became black but the green light still was on. I tried reset the phone wirh button combination but… no respond. Only when power on/off button is pressed or connect it to charger, screen blinks again. I have to tell that as i try to reset it the device or charge it is getting hot. What may have happened?

Troubleshooting: I have to say this is just a system crash. Just press the Volume Down and Power buttons for 20 seconds and phone will reboot. You can then continue charging it.

Galaxy S6 Edge water damage led to not charging issue

Problem: It got wet we dried it and now the phone e was working but the battery was drained to zero so we turned it off and now it won’t charge. It shows that it is charging but it won’t charge the battery. Is there anything I can do short of seeing a technician. It was only in there after for a few seconds.

Suggestion: Somehow, water found it’s way into the phone and liquid damage is liquid damage however short a period the phone was submerged in water. Now, the basic charging process is affected. The sad truth is there’s nothing we can do about it. So see a technician about it; that’s all you can do for now.

Related Problem: Recently submerged in less than two feet of saltwater. Phone wouldn’t charge one hour later. Battery eventually drained. Tried volume down power key reset. No result. Intermittently shows gray battery with lightning bolt icon when I plug in to several appropriate USB chargers. Led charge indicator does not illuminate.

Related Problem: I went to charge my phone and the lights began to flicker and change color and then went dead. I unplugged my phone removed my otter box case and realized it was wet. I believe my phone got wet due to rain seeping through my backpack at the boat race.

Related Problem: I forgot to take out the phone from my pocket when i jumped into the sea, and after a min i felt something in the pocket that was my phone i just took the phone out and gave it to my cousin while the phone was on that time , when he was removing the water drops from the mobile phone suddenly the screen got black and then after tried to soothing the water with hair dryer it didn’t work .

Galaxy S6 Edge charges but can’t get past 54%

Problem: My mobile is not fully charging from last few weeks i am using genuine samsung charger provided with my s6 edge but my mobile does not charge over 54% the charging sign appears but it does not charge after that point. Please help with this issue.

Troubleshooting: There could be tons of apps and services running in the background. Try booting your phone in safe mode and turn on the Airplane mode and let the phone charge. If charges with all third-party apps disabled and wireless functions turned off, then there’s no problem with the phone. Just reset it to give it a fresh start and that should fix the problem. However, if the problem still happens in safe mode, it’s time you had it checked.

How to boot Galaxy S6 Edge in safe mode

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Galaxy S6 Edge can’t get past the logo

Problem: I was trying to get rid of Knox app and I was messing with my phone I bought off ebay so no warranty. Anyway, I think I uninstalled the entire data because it won’t do anything just the logo. I already pressed power and down volume what can I do? Can I do anything to restore it from Google?

Troubleshooting: Do the master reset immediately. Follow the steps in the first problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.