Are you experiencing the Sony TV won’t connect to the internet issue? There are several factors that can cause this problem such as a software glitch, a setting issue, or even a poor internet connection signal strength.
Sony is a popular company that has several consumer products one of which is their Smart TV models. The Sony Bravia TV series has several outstanding features aimed at different consumers. Some models have an LED panel while others use a Mini LED or even an OLED panel. There are even some models that are as large as 85 inches making it great for a home theater set up.
Why does my Sony TV not connect to the Wi-Fi?
One of the issues that you might experience with your Sony Smart TV is when it fails to connect to the wireless network. This can be because the router has no internet access coming from your internet service provider or it could be due to a Wi-Fi connection issue with your TV.
You will know that you are having this particular problem when the streaming show you are watching suddenly stops or freezes. This usually means that the internet connection is not working or the Sony Smart TV wifi connection has disconnected from the router.
Here’s what you can do to fix the Sony TV won’t connect to the internet problem.
Solution 1: Check the network status
The first thing you will want to do when you TV won’t connect to Wi-Fi is to check the network status. The network settings of your device will vary based on the model but the general steps are listed below.
- Press the HOME button on the remote control.
- Select Settings.
- Select Network Setup.
- Select View Network Status and then press Enter to check the network status.
There are instances when your TV is set to a wired connection or ethernet cable connection. You need to set this to a wireless connection by following these steps.
- Press the HOME button on your remote control.
- Select Settings.
- Select Network Setup.
- Select Set up network connection.
- Select Custom.
- Select Wireless Setup.
- Make sure that Wireless device displays OK and Internet Access displays OK.
You can also check the status of your internet connection using other wireless devices such as your smartphone by doing a speed test.
- Open a web browser on your computer or phone.
- Go to speedtest.net.
- Press the Go button.
Wait for the results of the speed test to finish. The important details you need to get are the download and upload speeds. Compare the results you get to the recommended speed of the following streaming platforms.
- Netflix: 3 Mbps for SD quality, 5 Mbps for HD quality and 25 Mbps for Ultra HD quality
- YouTube TV: 3 Mbps for SD quality, 7 Mbps for one HD stream and 13 Mbps for reliable HD streaming with multiple streams
- Hulu + Live TV: 8 Mbps or higher for a reliable, high-quality viewing experience; multiple concurrent streams may require higher bandwidth
- Disney+: 1.5 Mbps for library content, 5 Mbps for 4K content and 8 Mbps for live streams
- Amazon Prime Video: 1 Mbps for SD quality, 5 Mbps for HD quality and 25 Mbps for Ultra HD quality
In case you are have a slow internet speed on your Wi fi network then you should consider calling your internet service provider for technical support.
Solution 2: Power reset your TV
One common cause of Wi-Fi signal issues is a glitch in the Sony TV software. A power reset or soft reset will usually fix issues caused by minor software glitches or bugs.
- Unplug the power to your TV and wait about 60 seconds.
- Reconnect the power to your TV and make sure it’s turned on.
Connect your Sony TV to the wireless router then check if the issue still persists.
Solution 3: Power reset your modem/router
Sometimes your router or modem will not be getting a proper internet access from your internet service provider. If there is no service outage in your area then one of the best ways to refresh the connection of your modem or router is to power reset or soft reset it.
- Unplug the power to your modem/router and wait about 60 seconds.
- Reconnect the power to your modem/router and make sure it’s turned on.
- Wait until the device is finished making it’s connection to the internet and your network.
- Check the internet connection using your Sony TV.
Solution 4: Factory reset your Sony TV
If you have verified that the internet connection is working on your other wireless devices but your TV can’t connect to W-Fi then you should consider performing a factory reset. This step will erase all user settings and resets the TV back to factory specifications.
Navigate to the Settings app using your Sony TV buttons.
Perform any of these three steps depending on your Smart TV model.
- Select System → About → Reset → Factory data reset → Erase everything → Yes.
- Select Device Preferences → Reset → Factory data reset → Erase everything → Yes.
- Select Storage & reset → Factory data reset → Erase everything → Yes.
Frequently Asked Questions
- Why is my Sony TV Wi-Fi network status showing disconnected?
It's possible that this is caused by an issue with the router not having an internet connection thus the wireless network is not working. It could also be due to a setting problem of your TV. Try to delete the Wi-Fi network from your TV then connect to it again.
- How to set up wi-fi connection on Sony TV?
Press the Home button on your Sony remote, then scroll to Settings.
Select Network and then Network Setup.
Select Wireless Setup and then Scan. Your TV will search for available wireless networks in range.
Choose your Network (SSID) from the list provided and enter the password for your WiFi network. Then choose Continue.
Select Auto when asked how you’d like to set up the TV’s IP address and proxy server settings.
Choose Continue and then Save & Connect.
When setup is complete, select OK to finish. - How to set up a wired connection on Sony TVs?
Connect one end of an Ethernet cable to the LAN port on your Sony Smart TV and the other end to your wireless router.
Press the Home button on your Sony remote control, then scroll to Settings.
Select Network and then Network Setup.
Choose Wired Setup and then Auto.
Select Save & Connect. Your Sony Smart TV should now be connected to the internet. - Will I still be able to use my Sony TV when I don't have a reliable internet connection?
You will still be able to use your Sony TV even when the internet has a poor signal strength. What will happen in this case is your streaming services will not run properly. The shows you are watching from Netflix for example will buffer or freeze most of the time or will even become pixelated.
- My wireless network does not have internet
For this particular issue try to restart the modem or router. If the issue persists then contact your ISP.
