How To Fix Sony TV Not Loading Apps

Are you experiencing the Sony Smart TV not loading apps issue? There are several factors that can cause this problem such as a software glitch, poor internet connection, settings issue, or a full storage capacity. To fix this, you will need to perform several troubleshooting steps.

Sony is one of the biggest companies in the world which makes several consumer products such as smartphones, cameras, annd televisions just to name a few. The company’s Sony Bravia TV models are considered as one of the bets Smart TV models as they usually include some of the latest technologies to deliver an outstanding visual experience.

Why are my apps not opening on my Sony Smart TV?

Why are my apps not opening on my Sony Smart TV?

Sony Smart TV apps not opening is one issue that you might encounter. You will notice that trying to open the installed apps does nothing at all. This can be a frustrating issue especially if you want to watch the latest shows from your favorite streaming app.

Here’s what you need to do to fix Sony Smart Tv apps not opening issue.

Solution 1: Power reset your Sony Bravia TV

One of the common causes of Sony Bravia TV apps not opening is a software glitch. A power reset or soft reset will usually fix issues caused by minor software glitches or bugs as it will remove any temporary corrupted data that could be causing the problem.

  • Turn off the TV using the supplied remote control.
  • Unplug the TV power cord from the power outlet and wait about 60 seconds.
  • Reconnect the TV AC power cord to the electrical outlet then and make sure to turn on the Sony Android TV.

You can also perform a soft reset using the remote control.

  • Point the remote control to the illumination LED or status LED and press and hold the POWER button of the remote control for about 5 seconds.
  • Select Restart to restart.
  • The TV should restart automatically. Wait for approximately one minute, and the TV will turn back on. If it does not reboot, press the POWER button on the remote control to turn on the TV.

Try to check if you can now open your Sony TV apps.

Solution 2: Check the internet connection

To make sure your online Sony TV apps works properly, especially the streaming apps, the TV should have a good internet connection. If you get an internet connection error then the streaming app installed in your TV will not open.

Checking your internet connection speed

  • Open a browser on your Sony TV.
  • Go to This is an online speed test tool that is free to use.
  • Click on Go. This will start the speed test.

If you have no or slow internet connection then you can check if this is caused by an issue with your Wi-Fi network.

  • Turn off your Sony TV.
  • Unplug your Modem and Router from the power source.
  • Wait for a minute then plug your modem and router back into the power source.
  • Wait until the lights turn back on.
  • Turn on the Sony TV.
  • Reconnect the Sony TV to the internet.

Here’s what you can do to get a stable network connection.

  • Try to disconnect other devices connected to the Wi-Fi network while you use the Sony TV. This will allow the TV to use the maximum internet bandwidth.
  • Move the Sony TV closer to the router . This will allow the device to get a much stronger Wi-Fi signal strength.
  • If you have a dual band router try to connect your TV to the 5Ghz band instead of the 2.4.

Solution 3: Clear app cache and cache data on Sony TV

If your Sony TV apps are storing corrupted data then there’s a possibility that these apps will not work. To fix this you will need to clear the cache and clear data of the apps.

Clear cache data

  • Open the Settings screen
  • Select Apps then see all apps.
  • Select desired app that you want to remove cache.
  • Select Clear cache then OK.
  • Select Clear data then OK.
  • select CLEAR ALL DATA then OK.

Try checking if the issue still occurs.

Solution 4: Reinstall app on Sony TV

Sometimes the problem can be caused by an issue with the installed app. You might have a corrupted or outdated apps installed in your TV. To check if this is what’s causing the problem you should uninstall then reinstall the app again.

Uninstall apps

  • Open the Settings screen.
  • Select Apps.
  • Select See all apps.
  • Select an app to be deleted.
  • Select Uninstall.

Install apps

  • From the Home menu, select Google Play Store.
  • Find the app you’re looking for through categories or by searching the app’s name.
  • Select the app that you want to install.
  • Select Install.
  • Select Accept to start the installation process.
  • After the app has installed it will appear on the Home menu.

Solution 5: Make sure your Sony TV is running on the latest software version

You should make sure that your TV has the latest firmware version installed as this will usually have several improvements as well as bug fixes that could fix any app issues you are experiencing.

How to update Sony Google TV models

  • On the supplied remote, press the Quick Settings button.
  • Select the Settings icon.
  • Select System → About → System software update.
  • On the supplied remote, press the Quick Settings button.
  • Select the Settings icon.
  • Select System → About → System software update. If the Automatically check for update settings is turned off, check manually if there’s an update. To check manually, select System software update with the procedure above, and then select Software update.

How to update Sony Android TV models

  • On the supplied remote control, press the Help button (if available), otherwise press the Home button and then select Help.
  • Select Status & Diagnostics, then select System software update.
  • Check if the Automatically check for update or Automatic software download setting is set to ON. If this option is set to OFF, select Check for a system software update or Software update to manually check for an update.

Once the Sony TV is running on the latest version try checking if the issue still occurs.

Solution 6: Factory reset the Sony TV

The factory reset will erase all user settings and resets the TV back to factory settings.

  • On the supplied remote control, press the (Quick Settings) or HOME button depending on your TV.
  • Select Settings.

Perform any of these three steps depending on your Smart TV model.

  • Select System → About → Reset → Factory data reset → Erase everything → Yes.
  • Select Device Preferences → Reset → Factory data reset → Erase everything → Yes.
  • Select Storage & reset → Factory data reset → Erase everything → Yes.

Try checking if this fixes the problem.

Solution 7: Contact Sony support

There are instances when the problem can already be caused by a faulty hardware component. In cases such as this you will need to contact the nearest Sony service center which can be found at the Sny support page.

Frequently Asked Questions

  1. How to fix apps are buffering on my Sony TV?

    The problem of streaming apps buffering is usually caused by a slow internet connection.
    Try closing the app then check your internet connection. It's also recommended to power cycle your TV and router to fix any internet connection error that could be causing this problem.

  2. Why can't I get apps on my Sony TV?

    You need to make sure that your TV is connected to a Wi-Fi network and that this network has a good internet connection. You can then get apps from the TV's app store.

  3. Why are certain streaming apps no opening on my Sony TV?

    It's likely that the problem is due to an issue with the streaming service provider, the app itself, or the internet connection.

  4. Why does my Sony get stuck on the loading screen?

    The freezing issue can be caused by a number of factors such as a slow internet speed, software glitch, or even a corrupted app.

  5. Why does my Sony TV have no picture?

    This problem is usually caused by a loose HDMI connection, wrong source selected, or a software glitch. Try to check all the cables connected to the TV and make sure to select the correct source. You should also try to restart your TV to fix this problem.

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