The #Google #Pixel is the first smartphone in the new flagship line of the search giant that replaces the old Nexus line. This particular model was first released in 2016 and sports a 5 inch AMOLED display. It uses the Snapdragon 821 processor with 4GB of available RAM allowing it to run any app smoothly. This device has the advantage of getting timely updates straight from Google and is in fact now running on the latest Android Oreo. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Google Pixel randomly turning off issue and other related problems.
If you own a Google Pixel or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Google Pixel Randomly Turning Off
Problem: Right now I am using Google Pixel. I am facing turn off issue after usage of every 3-4 days. It’s not even getting ON while connecting with charger there is no indication of charging. I am not sure when it ll suddenly going to work. It may take 2 days to work again after 3 days it ll be the same. Let me know the solution.
Solution: The best thing that you can do right now is to do a factory reset. Make sure to backup your phone data before doing the reset. Once the reset is complete do not install any apps in your phone just yet. Try to check first if the issue still occurs. If it does then this is most likely caused by a faulty hardware component in which case you will need to bring the phone to a service center and have it checked.
Google Pixel Not Turning On
Problem: Hello! The problem with my phone is when I turned it on, I did feel it vibrate just like when it normally does when I turn it on when it was still fine, but this time it’s not displaying any logo or even when I charge it it does not show up a charging picture, just all black. I tried plugging it in to my computer with a usb cable, it’s actually recognized by the computer. I knew it because there was a sound in my computer indicating that something is plugged in and it was actually recognized but when I clicked it to open it says, “This file is empty” I guess that my phone is infected with a virus because prior to the problem, I used this music downloading website just a day before and suddenly I got multiple of stuff downloading into my phone which I did not understand nor download them on purpose. Then I just deleted those from my phone. I shut it down before I went to bed since the battery was only 15%, I did not charge it overnight. I already tried the fixing techniques in your videos but they didn’t work. I hope you could help. Thank you all so much and more power!
Solution: The first thing you need to do in this case is to make sure that the phone has sufficient battery charge. Connect the phone first to its charger then let it charge for at least 20 minutes. Once charged try starting the phone in recovery mode then from here do a factory reset.
- Make sure the phone is off.
- Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
- Select Recovery mode.
- When an image of a broken Android with “No Command” printed on the screen, press and hold the Power button. Press the Volume Up button once. Then release the
- From the Android Recovery screen, select Wipe data/factory reset.
- Select Yes.
- Select Reboot system now.
Take note that the above steps will erase your phone data.
If the issue still persists or if you are unable to access the recovery mode then the problem is most likely caused by a faulty hardware component. You will need to have this checked at a service center.
Google Pixel Battery Is Draining Fast
Problem: Hi, I recently purchased Google Pixel off Ebay, and the battery has been awful. It drains 1% every minute or more. I thought that the battery could be old, so I had it replaced but if anything, it seems to drain even faster now. I have tried cleaning up apps in the background, running it in safe mode, uninstalling apps, clearing the cache partition, even shutting off notifications for all of my apps. Nothing works, the battery is still draining just as quickly, and I’ve gotten really discouraged. If I cannot find a solution then I will have no choice but to send the phone back and get a different model all together. Please help!
Solution: The best troubleshooting step that you can do right now is a factory reset. Make sure to backup your phone data before doing the reset. If the issue persists then this could already be caused by a faulty hardware component. The best thing to do right now is to have the phone checked at a service center.