Samsung Galaxy Note 2 Fix For Boot Up, Battery, Power Problems

Welcome to our focused troubleshooting series that deals with boot up, battery, and power related problems on the Samsung Galaxy Note 2. Although this is a rather dated device we are still getting quite a number of questions from our readers regarding the issues they are facing with this phone.

Samung Galaxy Note 2

In this installment of the series we will tackle issues such as the device not starting, battery draining quickly, or the phone rebooting on its own just to name a few. If you own this particular model then I suggest you bookmark this page on your favorite browser for future reference.

Do you have a Galaxy Note 2 or any other Android device for that matter?  Feel free to contact us using this form or you can also send us an email at [email protected]. I however suggest using the form since it’s a much easier method.

We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

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Note 2 Stuck In White Boot Display

Problem: Hi. I would like to seek some help regarding my samsung note 2. When i was surfing the net earlier, my phone suddenly froze. After that, i tried pressing the power button to switch off the screen (it worked before). However, my note 2 restarted, and the display showed SAMSUNG GALAXY NOTE 2 with a black background. It stayed at that condition for about 5 minutes and i decided to take out the battery to restart it. However, after doing so, the screen becomes white colour. And it stayed that way. I googled it and it says that the motherboard has to be replaced. HELP PLEASE!

Solution: Before going ahead and replacing the motherboard you should perform some troubleshooting in your phone first as the issue may just be easily resolved. Take out the phone battery again and the microSD card of your phone if it has any. Press and hold the power button for at least a minute. This drains the phone of any residual power and also clears out your phone RAM. Reinsert the battery but leave the microSD out then turn on your phone.

If the issue still persists then attempt to wipe the cache partition of your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

If your phone still does not turn on then you have to consider doing a factory reset. Take note that this deletes any data you have saved in your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device

Note 2 Boots To Logo Then Turns Off

Problem: Hi, You have an awesome blog, thanks for all your work! My Note 2 (VZW) has been working fine for the last 1.5 years.  I have not used any custom ROMs – it’s basically stock.  For the first time, yesterday, it turned off a couple times while using it – this has never happened before.  Then later last night it began only staying on if it was plugged in.  The battery was ~80%.  If it is unplugged, and I try to turn it on, it only gets through the first Galaxy Note II logo and then turns back off. If it is plugged in, it seems to work fine, though as soon as unplug it it turns off.  It says the battery is 100% now with all the time plugged in.   I would have guessed battery but there was one time this morning while I tried to turn it on without being plugged in and it got stuck on the red VZW logo screen for over 20 minutes (this was a one-time behavior).  Since then I have tried both clearing the cache partition and doing a factory reset, and the behavior is the same.  I have tried removing both the microSD card and sim card, that does not make a difference. Do you have any advice?   Should I get a new battery and see if that helps?  Or, is this some kind of motherboard issue? Thanks and regards.

Solution: Before ruling this as a motherboard issue you should first try to get  new battery as this may just be a battery related issue. Make sure to charge the new battery for at least 20 minutes using the wall charger before turning on your phone.

Note 2 Reboots Randomly

Problem: Hi, I need your help in resolving my Samsung Note 2 issue. Currently I have two concerns 1. My phone reboots randomly and also it reboots whenever I uninstall any app.  2. The task manager cannot be accessed using the home button long press; when I try to access it gives a prompt ” unfortunately task manager has stopped” Look forward to your support in resolution. For your information I am using stock firmware and my device is 2 years old.

Solution: There are various ways to tackle the issues your phone is facing. The quickest though is to perform a factory reset as this reverts your phone back to its original condition. Make sure that you backup your phone data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note II’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device

Note 2 Stuck In Boot Logo

Problem: Hello, I am having an issue with my note 2 where it is stuck on the boot logo after it died and I put it to charge, I’ve read all the solution posted on your page and I’ve even took out the battery multiple times and I’ve wiped the cache and rebooted but still nothing.  Please help as I do not want to do a factory reset because I have all my sons birth pictures and videos on there.

Solution: If you have already performed the steps we suggested for this type of issue save for the factory reset then you should then consider bringing your phone to an authorized service center. They may have some tools that can extract the data from your phone without performing a reset.

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Email us at [email protected] or contact us using this form . We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.

9 Replies to “Samsung Galaxy Note 2 Fix For Boot Up, Battery, Power Problems”

  1. Hi I was on the net and then it just froze, so I went to restart my phone. while it was restarting it never came back on. it was not out of charge and I cant charge it. no lights, no nothing. I have tried taking battery out holding buttons down ect ect but nothing. cant not reboot, restart, can not go in to safe mode, its just not doing anything. please could you help. many thanks Fiona (Samsung note 2)

  2. Well i have the following issue. It has happened couple of months before this, but then it went back to normal and now its happening again. Well, every time i restart my Samsung Note II it freezes about 5 seconds after normal starting up. It doesnt freeze on the booting part, it starts totally normal goes to the background picture with clock and everything, and then after 1 touch it freezes and if i dont restart it, it restarts on it self after a couple of minutes. Yesterday it was working perfectly while on the charger, but today charger doesnt help, same thing keeps happening… What can i do? 🙂 P.S. Last time when i said it happened a couple of months ago i did wipe data factory reset and tried all, didnt work, so a friend of mine that ‘knows’ stuff about phones repaired it but he said it will keep happening after sometime, and i guess he was right :/

  3. Greetings. My problem is, I received an update notification which was only 14 MB saying it was for improved stability. I downloaded the update and tried installing it. At 92% it gives an error and reboots doing the same thing again and again until the battery is drained. I tried installing custom ROM but that also didn’t work because I couldn’t find a proper .tar file. All the custom ROMs are zip files and Odin doesn’t recognise them. Also I believe there is more to using ODIN and tweaking the settings using the phone which I can’t do. I really love my phone and I don’t want to give up on it.
    I couldn’t find anything on the internet about this issue. I really need help. Thanks in advance

  4. Hi, my Samsung Galaxy Note 2 showed “Unfortunately, S Suggest has been stopped” and i am stuck at unlock screen. The message keep pop up even i press “OK” and this cause me cannot key in password to unlock my phone.
    I have tried to “wipe catch partition” but the error remain.
    I have lots of data / pictures inside. I do not prefer to go for “wipe data/factory reset”.
    Please help.

  5. I had the exact same problem as Xutrilla Eric. I have already replaced the USB charging port on the phone and same fault still persist. No charging led light indication at all and can’t power on. Please advise

  6. Hi, I have a Samsung Galaxy Note 2 GT-N1705. It cannot be power charged. The battery is inside the battery compartment and with the charging cable plugged into the USB Charging Port charging, the screen does not show up anything. Before it used to show a green charging indicator in Samsung phones while the power cable is charging, now it does not show up anything at all. And it cannot be powered up when I depress the Power on/off button on the phone.
    So I tried charging the Battery using another battery charger and after the battery has been charged, l put the battery inside Samsung Note 2 and try to power up depressing the power on/off switch. It also cannot be powered on. Tried using a Brand New Battery also cannot boot up and power on. Some Technicians told me it is the USB Charging Port problems and some said it is the Motherboard problems.
    So I just puzzled over what is the main problem and what faulty hardware need to be replaced? Is it USB Charging Port Flex mic cable replacement parts or motherboard replacement parts? Thanks please advice. 15.4.2017

  7. Hello
    After using an app Soft Keys, my hard keys power, volume and home buttons have been disabled. I removed the app, tried to restore the phone by factory reset, soft recovery deletions and unsuccessful in finding flash program for my note2
    Please help. I cannot turn on or off my phone neither using volume nor home button and screen keys.. And the soft buttons app didn’ t work but did enter the root and changed the system I cannot undo it. Please help. Thank you.The app is called Soft Buttons from Malvi in app store.

  8. Hi I have been unable to find anyone on the forums that has a problem like mine. I have had a Note 2 for about 2 years. I few months back it would only intermittently update things like Words with Friends, Chess, Email, etc. Every morning I would have to restart the phone and when it reboots all the updates would start coming in. About a week ago I was using the phone to read and it rebooted by itself. It continued to do this three or four times. Sometimes it would hang on the Samsung screen and I would have to turn it off and reboot again. When it did reboot I got the Circle with a line through it at the top beside the percentage of battery left. It also showed on reboots the battery percentage of 46%, 25%, 2% (it was 100% when I started). I finally just turned the phone off. After about a half hour I turned the phone back on. The phone had not been on a charger and the phone booted normally and showed 96% of battery. Since I was having problems with the phone updating I decided to do a factory reset. I did the factory reset and everything appeared normal. Today the same thing happened as last week. I took the phone out of the charger(100% Charged) got in the car to go to supper. While my wife was driving I wanted to reconnect my phone to her car. The phone rebooted a number of times. Froze at the Samsung screen. Once it gave me a message that the operating system could not load. The battery indication was way down during each reboot. It got to 1% and I put it on the car charger and did not mess with it until we got to the restaurant. When we went into the restaurant the phone showed 12% charged and I turned it off. We had about a 30 min wait for a table and after about 10 minutes I turned the phone on. The battery level showed 96% and the phone booted and worked normally. What gives? Anyone have an ideas what might be wrong? Additionally I have not been able to update the OS to the latest release that Samsung has out. The phone will download the update but the update will fail. This has happened in both regular mode and safe mode. Any and all help is greatly appreciated.

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