What to do if Galaxy Tab S5e won’t send MMS | MMS not working

If your Galaxy Tab S5e won’t send MMS, there can be a number of possible reasons for it. In this troubleshooting article, we’ll show you how to fix this problem. Just follow the solutions detailed in this post and you should be able to get MMS to send again in no time.

Before we proceed, we want to remind you that if you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

What to do if Galaxy Tab S5e won’t send MMS | MMS not working

There can be many different reasons why your Galaxy Tab S5e won’t send MMS. Learn how to troubleshoot this problem by following our suggestions below.

Tab S5e won’t send MMS fix #1: Confirm network is working

When troubleshooting any networking problem, the first thing that you must do is to check whether or not it’s a network problem. The simplest way to do that is to see if the device having the problem has no signal, or if the signal is intermittent. If any of these issues is present, then the reason why your Tab S5e won’t send MMS is on the network side. If there’s total absence of signal on your tablet, try to see if it has something to do with your location. Try moving to a more open area to get better coverage. If you’re already in an open area and it’s the same exact location where you previously had no issues with the signal or with any network functions, consider talking to your carrier right away. There may be a service interruption in the area that you’re not aware of.

Tab S5e won’t send MMS fix #2: Enable mobile data

MMS needs mobile or cellular data in order to work. Make sure that mobile data on your tablet is enabled for this to work. Many carriers don’t allow sending MMS on wifi. Turn off wifi and switch on mobile data before trying to send MMS again.

Tab S5e won’t send MMS fix #3: Check for account issue

MMS may not be an automatic service that’s available for your particular account. If it’s your first time to use MMS, make sure that your account with your carrier is permitted to do so. If not, call them and have them add and activate MMS on your account.

Tab S5e won’t send MMS fix #4: Force quit messaging app

If your Tab S5e still won’t send MMS at this point, there may be an issue with the messaging app. Try to force quit your messaging app and see if that will fix the problem. Below are the two ways to force quit an app:

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the app.
  6. Tap Force Stop.

Tab S5e won’t send MMS fix #5: Perform a soft reset

Should force closing or restarting the messaging app won’t help, you should follow it up with a soft reset. This is basically a restart with the aim of clearing the system by simulating the effects of a battery pull. To do that, simply press and hold the Power and Volume Down buttons for about 10 seconds. Once the phone has restarted, release the buttons. This is usually effective in clearing bugs that developed when a system is left running for some time. We suggest that you restart your Tab S5e using this method at least once a week to lessen the chances of bugs.

For some Galaxy Tab S5e, there may be a slightly different way to arrive at the same method. Here’s how:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Tab S5e won’t send MMS fix #6: Reset network settings

Like any other network troubles, this issue may be resolved by resetting the network settings on your device. A bug in your phone’s network configuration may also be causing the problem. Make sure to include reset network settings in your list of troubleshooting to keep network settings in top shape. Here’s how you do that:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

Tab S5e won’t send MMS fix #7: Install updates

Upgrading to the latest Android OS does not automatically mean apps are updated as well. If there were no prompts for you to install app updates after you installed Android 9 Pie, make sure to double check. Open the Play Store app > More settings > My apps & games and update your apps from there.

If you have apps that you downloaded outside the Play Store, make sure that you update them too.

Tab S5e won’t send MMS fix #8: Clear messaging app cache

Another possible reason for the problem may be a cache problem for the messaging app itself. To check, try deleting the cache of whatever app you’re using to send MMS and see what happens. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Find and tap the messaging app.
  4. Tap Storage.
  5. Tap Clear Cache button.
  6. Restart the device and check for the problem.

Tab S5e won’t send MMS fix #9: Reset messaging app

Should nothing happen after clearing an app’s cache, the next good thing that you can do is to clear the app’s data. Unlike the previous procedure, this one might delete important information or data within the app. For example, if you’re trying to address an issue with a messaging app, clearing its data will delete all your messages. For games, doing this may delete your progress. If you don’t want to lose important stuff, be sure to back them up ahead of time.

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Data button.
  10. Restart the device and check for the problem.

Tab S5e won’t send MMS fix #10: Wipe cache partition

Android uses a system cache, which is stored in the cache partition, to load apps quickly. Sometimes, this cache gets corrupted during and after an update, or for some other reasons. While this may sound harmless, a corrupted cache can eventually cause performance issues as well as a bunch of other minor annoyances. To ensure that your phone’s system cache is fresh, you can wipe the cache partition. This will force the phone to delete the current cache and replace it with a new one over time.

To wipe the cache partition on your Galaxy Tab S5e:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.

Tab S5e won’t send MMS fix #11: Send MMS on Safe Mode

Sometimes, a bad or poorly coded app may prevent MMS from working on Android. To check if that’s the case, try to restart the phone to safe mode then send an MMS. If it works fine, you can bet a bad app is behind the trouble. Here’s how to restart your device to Safe Mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Tab S5e is still problematic, repeat steps 1-4.

Tab S5e won’t send MMS fix #12: Use another app

In case there’s a problem with the current messaging app you’re using, consider installing another app to replace it. For example, if you’re using the default Samsung Messages app, you can try to see if MMS starts sending using another one. There are many apps that you can try for this purpose. We suggest that you start with Google’s own Android Messages from the Play Store.

Tab S5e won’t send MMS fix #13: Factory reset

Wiping the device with factory reset is a good troubleshooting step to determine if there’s an unknown software bug behind your problem. Make sure to create a backup of your personal data first to avoid losing them. Below are the two ways to factory reset your Tab S5e:

Method 1: How to hard reset on Samsung Galaxy Tab S5e via Settings Menu

This is the easiest way to wipe your Galaxy Tab S5e. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Tab S5e using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Tab S5e won’t send MMS fix #14: Contact your network operator

If Tab S5e still won’t send MMS even after a factory reset, then it’s time that you take the issue up with your carrier. There may be other possible reasons why MMS has stopped working on your account. It’s their responsibility to help in this case so be sure to involve them in further troubleshooting the issue.


Photo of author


Harvey is keen with mobile technology and loves writing about all things mobile. He is passionate in helping technology-challenged people by finding resolution to their issues.

Posts you might like