With millions of Samsung Galaxy Note10 and Note10 Plus devices sold, it’s not a surprise that some users may encounter all sorts of problems. Although the Samsung Galaxy Note brand has generally been reliable for almost decade now (except for the grand failure of the Galaxy Note7), software problems are a mainstay. To be fair, no smartphone is immune to issues and the Galaxy Note10 Plus has its own share of troubles. If you are one of the unlucky Note10 Plus users who has hit a wall in your troubleshooting, you must be contemplating on a hard reset. This isn’t a bad idea at all and in fact, we recommend that you must do it if you’ve already exhausted all troubleshooting steps so far.
Factory reset or master reset is, of course, not just limited as a troubleshooting step or a solution. It’s also a useful way to easily erase your device if you want to give it away or sell it. Whatever your reason is, here’s an article for you that will show you how to perform a hard reset.
Get ready before resetting
There are a number of things that you should prepare before your erase your Galaxy Note10 Plus. Make sure that you take care of them before initiating the hard reset process. Remember, once you’ve started the master reset, there’s no way to undo it. This means that you’ll lose personal data, customizations, and other important stuff if you’re not careful. Learn what you need to prepare first below.
Create backup of your files before performing factory reset
There are a few ways to safely move important files and other data from your Galaxy Note10 Plus. This assumes, of course, that your phone is working normally and you are able to navigate the software without any problems, or with minimum difficulty. If you are here looking for a way to master reset your device because you have trouble using it, or if the software has become unworkable, you should skip this suggestion.
The best way to create a backup of your personal data or files is by storing them in the cloud. If the files are below 15GB, you may use your default, free Samsung Cloud account to back your stuff up. Simply head over to Settings > Backup and restore > Back up data. You can also use your Google cloud account for the same reason. Free cloud accounts are limited and may not be enough for you. You can either opt to add more capacity, or you can save your files to a computer.
If you have a computer and plenty of hard drive space left, we recommend that you keep your backup locally. You can do that by using the Samsung Smart Switch app. Your Galaxy Note10 has a built-in Smart Switch app already so all you have to do is to install its PC counterpart on your computer.
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Charge your Note10 Plus
Before you start the process of resetting your Note10 Plus, be sure that it has enough power. Make sure that it has at least 50% battery power to avoid it from shutting down in the middle. Factory reset basically erases contents in your phone’s internal storage and if this process is interrupted because your phone loses power, it may damage the software or corrupt sectors of the internal storage.
For the same exact reason, be sure that you charge your phone before backing up your data to the cloud. If you’re using wired connection to a PC while backing up, your phone is basically moving files to your PC while also charging, although in a slower rate. Still, you want to ensure that your Galaxy Note10 Plus has enough power before you begin to back your personal data up via Smart Switch.
Know your Google account username and password
What many Android users don’t know at this time is the fact that they can lock themselves out from their device if they perform a factory reset without knowing their Google account. Android devices now have Factory Reset Protection feature that prevents a phone from being used after a factory reset if an incorrect Google account username and password is provided. In order to avoid having a problem with FRP, try checking if you have the correct Google username and password first. You can check which Gmail account you are using on the phone by going under Settings > Accounts and backup > Accounts. Once you’ve identified the Google account, try logging in to it using a web browser to see if you got the correct password.
How To Hard Reset on Galaxy Note10 Plus
There are two ways to perform hard reset on a Galaxy Note10 Plus. The first way is by going under the Settings menu while the other uses Recovery Mode.
Restore Galaxy Note10 Plus software to defaults via Settings
This is the simpler method of the two and we highly recommend that you try this one first. If the situation allows you to access Settings without a problem, like when you’re planning to sell your phone, doing routine maintenance, or when troubleshooting a software problem, this is the way to do it.
Step 1: Open Settings app.
Step 2: Scroll to and tap General management.
Step 3: Tap Reset.
Step 4: Select Factory data reset from the given options.
Step 5: Read the information then tap Reset to continue.
Step 6: Tap Delete All to confirm action.
Revert software to defaults via Recovery Mode
If you are troubleshooting your Galaxy Note10 Plus and Settings menu is impossible to access, this is where you’ll find hard reset via Recovery Mode useful. Recovery Mode is a different software environment so it can continue working even if Android Operating System has stopped working normally. Knowing how to factory reset via Recovery Mode is an important skill that an Android user must know. Here’s how it’s done:
Step 1: Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
Step 2: Press and hold the Volume Up key and the Bixby / Power key.
Step 3: When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Step 4: The Recovery screen menu will now appear. When you see this, release the buttons.
Step 5: Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
Step 6: Press the Power button to select ‘Wipe data/factory reset.’
Step 7: Use Volume Down to highlight Yes.
Step 8: Press the Power button to confirm factory reset.
Step 9: Follow the rest of the instructions to finish erasing the device.
Get help from us
Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.