How To Fix Netflix Not Working On Sony Smart TV

Are you experiencing the Netflix app not working on your Sony Android TV? There are various factors that can cause this issue such as a glitch in the app, an internet connection issue, or a software glitch. To fix this you will need to perform several troubleshooting steps.

The Sony Android TV is best known for being one of the best Smart TV models available in the market today. There are various models to choose from ranging from those having LED displays, OLED displays that go as large as 85 inches. Having a Sony TV in your home can enhance your home theater setup.

Fixing the Sony TV Netflix Not Working Problem

Fixing the Sony TV Netflix Not Working Problem

One of the issues that you might encounter when using streaming apps on your Sony Android TV is when the app does not work. For instance, if you try launching Netflix app it might just be stuck on the Netflix logo, black screen or it might just not open at all.

Here are the recommended troubleshooting steps to fix Netflix app issues on your Sony Android TV.

Solution 1: Power reset or restart your Sony Android TV

The first thing you should do when experiencing issues with any streaming app installed in your Android TV is to do a restart. This not only refreshes the operating system of your Android TV but also refreshes the Netflix app.

You can perform any of the steps listed below.

Power reset

Unplug the TV’s power cord from the wall outlet, wait two minutes, then plug the TV’s power cord back in.

Restart the Android TV using the supplied remote control

Press and hold the POWER button on the remote until Power off appears on the screen.

Press and hold the POWER button on the remote until a menu appears → select Restart.

Restart the Android TV using the TV menu (The steps may vary for your TV model)

On the supplied remote, press the Quick Settings button. Then select Settings → System → Restart → Restart.

On the supplied remote, press the HOME button. Then select Settings → About → Restart → Restart.

On the supplied remote, press the HOME button. Then select Settings → Device Preferences → About → Restart → Restart.

Non-Android TV restart

To restart your non-Android TV just unplug the power cord from the power outlet and wait for 30 seconds before plugging the cord back in.

Once the TV has restarted try to check if the Netflix app is now working.

Solution 2: Check your internet connection

Another factor that can cause streaming apps such as the Netflix app to freeze or get stuck on the Netflix logo screen is when there is a problem with the internet connection.

You should check the internet speed that your Sony TV is getting.

Checking your internet speed

Open a browser on your Sony TV. You can use the following browsers: Chrome, Firefox or even the current browser installed in your TV.

Go to speedtest.net. This is an online speed test tool that is free to use.

Click on Go. This will start the speed test.

In order to prevent any Netflix app issues, you should have a good download and upload speed result. The results should match your subscription plan from your internet service provider.

The recommended speeds are as follows:

  • SD (480p): 3 Mbps
  • HD (720p): 5 Mbps
  • Ultra HD/4K (2160p): 25 Mbps

If you have a slow internet connection, then you can check if the network problem is caused by your equipment.

  • Turn off your Sony TV.
  • Unplug your Modem and Router from the power source.
  • Wait for a minute then plug your modem and router back into the power source.
  • Wait until the lights turn back on.
  • Turn on the Sony TV.
  • Reconnect your Sony TV to the internet.

Here’s what you can do to get a stable internet connection.

  • Try to disconnect other devices connected to the Wi-Fi router while you use the Netflix app. This will allow the Sony TV to use the maximum internet bandwidth.
  • Move the Sony TV closer to the router. They shouldn’t be more than 25 feet away from each other. If possible, install both devices in a location without walls in between them.
  • If you have a dual band router, try to connect to the 5Ghz band instead of the 2.4.

Solution 3: Clear the cache and data of the Netflix streaming app

There’s a possibility that corrupted cached data in the Netflix app is causing the problem. To fix this you will need to clear data and clear cache of the app.

On the supplied remote control, press the HOME button.

  • Select the Settings icon.
  • Select Apps → See all apps → Show system apps.
  • Select Apps.
  • Under System apps, select Netflix app.
  • Select Clear cache, then select OK.
  • Select Clear data, then select OK.
  • If displayed, select CLEAR ALL DATA, and then select OK.

Try checking if this fixes the problem.

Solution 4: Make sure your Sony Android TV is running on the latest software version

You should make sure that your TV has the last software version installed as this will usually have several improvements as well as bug fixes that could fix the Netflix issue you are experiencing.

Sony Google TV models

  • On the supplied remote, press the Quick Settings button.
  • Select the Settings icon.
  • Select System → About → System software update.
  • On the supplied remote, press the Quick Settings button.
  • Select the Settings icon.
  • Select System → About → System software update. f the Automatically check for update settings is turned off, check manually if there’s an update. To check manually, select System software update with the procedure above, and then select Software update.

Sony Android TV models

  • On the supplied remote control, press the Help button (if available), otherwise press the Home button and then select Help.
  • Select Status & Diagnostics, then select System software update.
  • Check if the Automatically check for update or Automatic software download setting is set to ON. If this option is set to OFF, select Check for a system software update or Software update to manually check for an update.

Solution 5: Factory reset the Sony Smart TV

This step will erase all user settings and resets the TV back to factory specifications.

  • On the supplied remote control, press the (Quick Settings) or HOME button depending on your TV.
  • Select Settings.

Perform any of these three steps depending on your Smart TV model.

  • Select System → About → Reset → Factory data reset → Erase everything → Yes.
  • Select Device Preferences → Reset → Factory data reset → Erase everything → Yes.
  • Select Storage & reset → Factory data reset → Erase everything → Yes.

Try checking if the Netflix problem is fixed.

Frequently Asked Questions

  1. Does Sony TV support Netflix app?

    As long as the model you have is a smart TV then it will support the Netflix app.

  2. Why does the Netflix show keep buffering?

    This is most likely caused by a slow internet connection. Try restarting the router and your TV then check if the issue still occurs.

  3. Why do I have trouble signing to Netflix?

    This could be due to no internet connection or an app issue which can be fixed by restarting the TV.

  4. Why is Netflix auto play not working?

    You should enable this auto play feature on your profile settings.
    Open your Netflix account on a web browser.
    Go to your Profile & Parental control settings.
    Click on Change.
    Select Autoplay next episode in a series on all devices.
    Click on Save.

  5. Why am I getting an error message on Netflix?

    You should take note of the error message then check this online to determine what it is referring to. Usually, this can be fixed by a restart or by making sure that the internet connection is stable.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone.

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