How To Fix Sony Smart TV Remote Not Working

Are you experiencing the Sony TV remote is not working issue? There are several factors that can cause this problem such as a weak battery power, remote needs to be paired, button on the remote is stuck, or even a software glitch. To fix this you will need to perform a series of troubleshooting steps.

Sony TVs are best known for their quality and outstanding features that they have. The latest smart TV models are designed to deliver the best entertainment experience as they come in a variety of sizes and features ranging from 1080p all the way up to 4K models. You really can’t go wrong with the latest Sony TV models available in the market.

Why is my Sony TV not responding to my remote?

Sony TV not responding to my remote

One of the issues that you might experience with your Sony TV remote control is when it doesn’t appear to work. Sometimes, most TV remote controls can be difficult to press. This can be a frustrating experience as you won’t be able to effectively control your Sony TV.

Here’s what you need to do to fix the Sony remote not working problem.

Solution 1: Get new batteries for the remote control

The first thing you should consider when your Sony Remote does not work is to assume that its batteries are already drained.

You should consider getting new batteries. If possible, try using a rechargeable battery so that you only need to charge this if it gets drained.

Replacng batteries from the remote

  • Open the battery cover found at the back of the Sony TV remote.
  • Remove the batteries from the battery compartment.
  • Put in the new batteries.

Make sure to only use new batteries and not old or used batteries. Also check for poor battery contact as this will prevent the remote control from being used. Make sure that the battery fits tightly and is making contact with the battery terminals of the remote control.

In case you don’t have any new batteries available at the moment then you can try resetting the remote by performing these steps.

  • Remove the batteries out of your remote.
  • Wait 2-3 minutes
  • Reinsert the batteries.

Try checking if the remote-control operation now works.

Solution 2: Point the infrared remote control directly to the Sony TV

If your remote control type has the (IR) mark, it is an infrared remote control. However not all infrared remote controls have this mark. When using the remote, be sure to point it directly at the remote sensor on the Sony TV. Make sure that the IR sensor located on the TV has not been covered or obscured. Make sure that you don’t press more than two remote control buttons at the same time. If you press multiple buttons at once, the remote control will not send an IR signal.

Solution 3: Pair the wireless remote control

One of the reasons why you will be experiencing the remote-control issues is if the remote is not paired properly to the TV. You will need to pair the remote again in order to fix the problem.

  • Press the HOME button and select the following in order.
  • Select Settings, and choose Remotes & Accessories
  • Select Remote control, choose Connect via Bluetooth
  • Choose Connect a new remote and follow the TV on-screen instructions to reconnect the remote control.

If you are pairing a voice remote control, then here’s what you need to do.

  • Press the HOME button and select the following in order.
  • Select Settings, and choose Remotes & Accessories
  • Select Remote control, then Voice Remote Control and press the Google Assistant / Mic button (Activate button)
  • Press and hold down VOL- button (don’t let go)
  • Press and hold the Google Assistant / Mic button (Activate button) for 3 seconds while holding down VOL- button.
  • Now your remote is paired with your TV.

Try checking if the remote is now operating properly.

Solution 4: Perform a power reset

If you are experiencing issues with the remote of Android TV models, then a restart will usually fix the problem.

You can perform any of the steps listed below.

Power reset Android TVs

Unplug the TV’s power cord from the wall outlet, wait two minutes, then plug the TV’s power cord back in.

Non-Android TV restart

To restart your non-Android TV just unplug the power cord from the power outlet and wait for 30 seconds before plugging the cord back in.

Try checking if the TV remote control now works.

Solution 5: Factory reset the Sony Smart TV

This step will erase all user settings and resets the TV back to factory specifications. Navigate to the Settings app using your Sony TV buttons.

Perform any of these three steps depending on your Smart TV model.

  • Select System → About → Reset → Factory data reset → Erase everything → Yes.
  • Select Device Preferences → Reset → Factory data reset → Erase everything → Yes.
  • Select Storage & reset → Factory data reset → Erase everything → Yes.

Solution 6: Get a new remote control

It’s possible that the remote control that you are using is already defective. Try to buy a new original Sony remote and check if this fixes the problem.

Frequently Asked Questions

  1. Why are my remote buttons not working?

    If the remote responsiveness is not what it used to be then chances are its batteries are already weak. Try replacing the batteries with new ones.

  2. Can you control Sony TV without remote?

    Your Sony Tv has physical buttons which you can use to control it. Most of the Smart TV models will also work with the Google Home app on your phone.

  3. Do I need an internet connection to use Sony Smart TV?

    If you want to access the various streaming services available on your TV, then you will need an internet connection.

  4. How do I fix the unresponsive Sony TV remote?

    Try to unplug your TV, wait for a minute then plug the TV back in. While doing this you should also remove the batteries of the remote control then reinsert the batteries. Try checking if this fixes the problem.

  5. Where can I buy a new original Sony remote control?

    You can contact the Sony service center in your area if you would like to get a new remote control.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone.

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