How to Fix JBL Pulse 5 Not Turning On

Is your JBL speaker not turning on? This could be caused by a software glitch, bad battery, faulty charging cable, or a defective charger. To fix this you will need to perform a series of troubleshooting steps.

The JBL Pulse 5 is a portable Bluetooth speaker whose main feature is its 360 degree light that can sync to the beat of the music. It can provide 12 hours of playtime on a single charge and is IP67 certified. You can connect multiple speakers such as other JBL Pulse 5 or JBL Pulse 4 devices to create a bigger sound.

Technical Specifications

  • Transducers: 1 x 64 mm woofer, 1 x 16 mm tweeter
  • Output power: 30 W RMS for Woofer, 10 W RMS for Tweeter
  • Power input: 5 V / 3 A
  • Frequency response: 58 Hz – 20 kHz (axial,-6 dB)
  • Signal-to-noise ratio: > 80 dB
  • Battery type: Li-ion polymer 27 WH (equivalent to 3.6 V / 7500 mAh)
  • Battery charge time: < 4 hours (5 V / 3 A)
  • Music play time: up to 12 hours
  • Cable type: USB-C charging cable
  • Cable length: 1200 mm / 47.2″
  • Bluetooth version: 5.3
  • Bluetooth profile: A2DP 1.3, AVRCP 1.6

Why won’t my JBL Pulse 5 turn on?

Why won't my JBL Pulse 5 turn on?

One of the issues that you might experience with JBL speakers such as the Pulse 5 is when it does not turn on. This can be an annoying experience especially if you are about to use it to listen to your favorite music.

Here’s what you need to do to fix this JBL Bluetooth speaker not turning on issue.

Solution 1: Press the power button of your JBL speaker

The first troubleshooting step you should try is to press and hold for a second the power button of your JBL speaker. Your JBL speaker should turn on. If it doesn’t then proceed to the next step.

Solution 2: Charge your JBL speaker

One of the reasons why JBL speakers won’t turn on is because the battery is already drained. You should full charge the speaker first using its charger then check if this will fix the problem.

Charging JBL Pulse 5 speaker

Insert the USB-C charging cord into the charging port of the speaker.

Insert the other end of the USB-C charging cord to a USB wall charger with an output of not greater than 3.0A.

Connect the wall charger to a power outlet and leave it charging for 4 hours.

Try checking if this fix the issue you are experiencing.

Sometimes JBL speakers will not charge. If you are experiencing this issue then here’s what you need to do.

First thing you should do is to make sure that the charging port of your JBL speaker is free from dirt or debris as this can prevent the device from being charged. You can clean this port using a toothpick or by blowing air on it.

You need to make sure that you are using a working USB-C cable. Replace this cable if necessary with a new one.

You should also make sure that the wall charger you are using is working properly. Try using a fast charger with at least 2.0A of output to charge the Bluetooth speaker.

Solution 3: Hard reset your JBL Pulse 5

Performing a hard reset or factory reset will erase the data and settings done on the speaker and bring it back to its default settings. This is a useful troubleshooting step when experiencing problems caused by the speaker software.

Factory reset JBL Pulse 5

Press the power button to turn on the speaker.

Press and hold the Light and Bluetooth buttons for at least 2 seconds.

The factory reset process will be complete when the speaker turns off.

Press the power button to turn on the speaker.

Solution 4: Bring your JBL Pulse 5 speaker to a service center

There are instances when your speaker will not turn on because of a faulty hardware component. This can be due to a faulty battery or even a damaged circuit board. If this is the case then you will need to have the speaker fixed at a service center.

Frequently Asked Questions

  1. <strong>How do I pair my JBL Pulse 5 to my Android phone?</strong>

    Turn on your JBL speaker. If this is the first time you do this it will enter pairing mode automatically. If not, then press the Bluetooth button once to enter pairing mode.On your Android phone , open Settings then tap “Connected devices.” Tap “Pair new device” then select the JBL speaker from the list of available devices.Once the Bluetooth connection is successful you will be able to use the speaker.

  2. <strong>Why is the battery life of my JBL Pulse 5 not reaching 12 hours?</strong>

    The battery life of your Bluetooth speaker is dependent on how loud the volume you are using. The more powerful sound the speaker has the more battery power it will use thus reducing the battery power considerably. Try setting the Bluetooth speakers volume in the middle to maximize its battery.

  3. <strong>My JBL device turns off after it turns on</strong>

    If your speaker turns off after it turns on then this is likely caused by a drained battery. You need to charge the speaker to fix this issue.

  4. <strong>How do I get the latest firmware updates for my JBL Pulse 5?</strong>

    To get the latest firmware update for our JBL speaker you need to download the JBL Portable app on your smartphone then use this app to perform the update.

  5. <strong>How do I setup JBL PartyBoost?</strong>

    Connect your Pulse 5 speaker to your phone.Download and open the JBL Portable app.Press the connect button for all the speakers you want to connect.Using the app you can choose stereo sound or partymode.


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