How to Fix JBL Pulse 5 Not Charging

Are you experiencing issues charging your JBL Pulse 5? There are several factors that can cause this issue ranging from a software glitch, bad charging port, defective charging cable, or a faulty charger. To fix this, you will need to perform several troubleshooting steps.

The JBL Pulse 5 is one of the latest Bluetooth speaker models that has its own built-in light show. Its 360 degree light is capable of syncing to the beat of the music allowing it to be the perfect speaker to use for parties. It’s IP 67 rated ( splash proof and dust proof) and has a 12 hour playtime on a single charge.

Technical Specifications

  • Transducers: 1 x 64 mm woofer, 1 x 16 mm tweeter
  • Output power: 30 W RMS for Woofer, 10 W RMS for Tweeter
  • Power input: 5 V / 3 A
  • Frequency response: 58 Hz – 20 kHz (axial,-6 dB)
  • Signal-to-noise ratio: > 80 dB
  • Battery type: Li-ion polymer 27 WH (equivalent to 3.6 V / 7500 mAh)
  • Battery charge time: < 4 hours (5 V / 3 A)
  • Music play time: up to 12 hours
  • Cable type: USB-C charging cable
  • Cable length: 1200 mm / 47.2″
  • Bluetooth version: 5.3
  • Bluetooth profile: A2DP 1.3, AVRCP 1.6

Why is my JBL Bluetooth speaker not charging?

Why is my JBL Bluetooth speaker not charging?

One of the issues that you might experience with JBL Bluetooth speakers is when you can’t seem to charge the battery. This can be an annoying experience especially if the battery life is already low.

Here’s what you need to do to fix the charging issues on your JBL speakers.

Solution 1: Check the JBL speakers charging port, USB charging cable, and charger

Your JBL Pulse 5 uses a USB Type-C port to get power into the device. You need to make sure that this USB port is clean and free from any dirt or debris inside. You can clean the charging port using a thin object such as a toothpick.

You should also check the Type-C USB charging cable you are using for any signs of defect. If necessary, replace this USB charging cable with a new one.

Make sure that the charger you use is working. To be able to charge the lithium ion batteries of your Bluetooth speaker faster the charger should have an output power of at least 2A.

Solution 2: Plug the JBL speaker to a different wall outlet

If you are plugging the wall charger to a faulty wall power outlet then you won’t be able to charge the lithium ion battery of the Bluetooth speaker. You should try plugging the charger to a different wall outlet then check if the charging issue is fixed.

Solution 3: Update the JBL speaker software

There’s a possibility that an outdated JBL software is causing issues with its charging capabilities. To fix this you just need to install the latest software on your JBL speaker.

Update JBL Pulse 5 software

Download the JBL Portable app on your smartphone.

Make sure that the JBL speaker is paired to your smartphone. Turn on your JBL speaker then launch the app.

Your speaker should be displayed and the update button will be available if a firmware update is available.

Tap the update button then tap upgrade to update your JBL Boombox 3 software.

Tap Let’s party to complete the update.

After the latest update has been installed try checking if the charging battery issues still occurs.

Solution 4: Factory reset your JBL Pulse 5

Performing a hard reset or factory reset will erase the data and settings done on the speaker and bring it back to its default settings. This is a useful troubleshooting step when experiencing problems caused by faulty configuration settings.

Factory reset JBL Pulse 5

Press the power button to turn on the speaker.

Press and hold the Light and Bluetooth buttons for at least 2 seconds.

The factory reset process will be complete when the speaker turns off.

Press the power button to turn on the speaker.

Take note that after the reset you should place the speaker in pairing mode to pair it again with your smartphone or audio source device.

After you reset the speaker try checking if it is charging.

Solution 5: Bring your JBL Pulse 5 speaker to a service center

There are instances when your speaker will not charge because of hardware faults. The possible causes are as follows:

Dead battery.

Faulty circuit board caused by a short circuit.

Damaged charging port.

If the problem is hardware related then you will need to have this fixed at the nearest service center.

Frequently Asked Questions

  1. How do I pair my JBL Pulse 5 to my smartphone?

    Turn on your JBL speaker. If this is the first time you do this it will enter pairing mode automatically. If not, then press the Bluetooth button once to enter pairing mode.
    On your Android phone , open Settings then tap “Connected devices.” Tap “Pair new device” then select the JBL speaker from the list of available devices.
    Once the Bluetooth connection is successful you will be able to use the speaker.

  2. How long should I charge my JBL speaker?

    The Pulse 5 can be fully charged in 4 hours depending on the charger you are using.

  3. Why is my Pulse 5 not charging?

    Various factors can cause charging issues on your speaker. It could have a defective battery, a software glitch is preventing the charging process, charging port is blocked, defective charging cable, or even a faulty wall charger.
    If the issue is caused by a defective battery then you will need to get a replacement battery.
    If your speaker is not turning on then this might be due to a short circuit or defective circuit board. You will need to have this checked at a service center.

  4. What do I do if my JBL Pulse 5 has a faulty battery?

    When Bluetooth speakers have a damaged battery the best way to proceed is to have the batteries replaced at a repair shop.

  5. How do I know if my JBL Speaker is charging?

    The blinking white light is your indicator that the speaker is charging. Once the white light stops blinking then the speaker is already fully charged.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone. Contact me at Email

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