How To Fix JBL Pulse 5 Bluetooth Not Connecting

Are you experiencing Bluetooth connection issues with your JBL Pulse 5? There are various factors that can cause this issue such as a software glitch, low battery, device still in pairing mode, or paired devices not within range. To fix this, you will need to perform several troubleshooting steps.

The JBL Pulse 5 is one of the latest portable Bluetooth speakers that’s characterized by its 360 degree light show that syncs to the beat of the music. This speaker delivers a deep bass sound thanks to its passive radiator located at the bottom while its separate tweeter takes care of the vocals. You can even pair it with another JBL PartyBoost compatible speaker to create a stereo sound.

Technical Specifications

  • Transducers: 1 x 64 mm woofer, 1 x 16 mm tweeter
  • Output power: 30 W RMS for Woofer, 10 W RMS for Tweeter
  • Power input: 5 V / 3 A
  • Frequency response: 58 Hz – 20 kHz (axial,-6 dB)
  • Signal-to-noise ratio: > 80 dB
  • Battery type: Li-ion polymer 27 WH (equivalent to 3.6 V / 7500 mAh)
  • Battery charge time: < 4 hours (5 V / 3 A)
  • Music play time: up to 12 hours
  • Cable type: USB-C charging cable
  • Cable length: 1200 mm / 47.2″
  • Bluetooth version: 5.3
  • Bluetooth profile: A2DP 1.3, AVRCP 1.6

Why is my JBL Pulse 5 not connecting to Bluetooth?

Why is my JBL Pulse 5 not connecting to Bluetooth?

One of the issues that you might experience with JBL speakers is when it does not seem to pair with other Bluetooth devices. It’s either it refuses to connect to another Bluetooth device such as your smartphone (pairing problems) or your JBL Bluetooth speaker keeps disconnecting.

Here’s what you can do to fix this JBL speaker Bluetooth connection issues.

Solution 1: Restart the JBL Pulse 5 Bluetooth speaker

One of the common factors that can cause Bluetooth issues on JBL speakers is a software glitch. In order to fix this you should restart the JBL speaker in order to refresh its software.

Restarting JBL Bluetooth speaker

Press and hold the power button until the JBL speaker turns off.

Wait for at least a minute.

Press and hold the power button to turn on the JBL speaker.

You will also need to restart the Bluetooth device the JBL speaker is connecting to. Once the Bluetooth device has restarted try to check if the pairing issues is fixed.

Solution 2: Pair your JBL Pulse 5 Bluetooth speaker

If this is the first time you will be using your JBL Pulse 5 speaker then you will need to pair it with other Bluetooth devices such as your mobile phone in order for it to work.

Pairing JBL Bluetooth speakers

Turn on your JBL Pulse 5 speaker. If this is the first time you do this it will enter pairing mode automatically. If not, then press the Bluetooth button once to enter pairing mode.

On your smartphone , open Settings then tap “Connected devices.” Tap “Pair new device” then select the JBL speaker from the list of available devices.

Once the Bluetooth connection is successful you will be able to use the Bluetooth speaker.

Solution 3: Update the JBL speaker software

JBL speakers will usually have several software updates available for download. There’s a possibility that an outdated JBL software is causing issues with its pairing capabilities. To fix this you just need to install the latest software on your JBL speaker.

Update JBL Pulse 5 software

Download the JBL Portable app on your smartphone.

Make sure that the JBL speaker is paired to your smartphone. Turn on your JBL speaker then launch the app.

Your speaker should be displayed and the update button will be available if a firmware update is available.

Tap the update button then tap upgrade to update your JBL Pulse 5 software.

Tap Let’s party to complete the update.

After the latest update has been installed try checking if the JBL Pulse 5 speaker Bluetooth problem is fixed.

Solution 4: Charge your JBL Pulse 5 speaker

One of the reasons why JBL speakers will experience Bluetooth connection issues is because its battery does not have enough charge. You need to make sure that your JBL Pulse speaker has a fully charged battery then check if the Bluetooth issue persists.

Charging the JBL Pulse 5

Insert the USB-C charging cord into the charging port of the speaker.

Insert the other end of the USB-C charging cord to a USB wall charger.

Connect the wall charger to a power outlet and leave it charging for 4 hours.

Solution 5: Factory reset your JBL Pulse 5

Performing a hard reset or factory reset will erase the data and settings done on the speaker and bring it back to its default settings. This is a useful troubleshooting step when experiencing problems caused by faulty configuration settings.

Factory reset JBL Pulse 5

Press the power button to turn on the speaker.

Press and hold the Light and Bluetooth buttons for at least 2 seconds.

The factory reset process will be complete when the speaker turns off.

Press the power button to turn on the speaker.

Take note that after the reset you should place the speaker in pairing mode to pair it again with your smartphone or audio source device.

Solution 6: Bring your JBL Pulse 5 speaker to a service center

There are instances when your speaker will not charge because of hardware faults. The possible causes are as follows:

Dead battery.

Faulty circuit board.

Bluetooth button is damaged.

If the problem is hardware related then you will need to have this fixed at the nearest service center.

Frequently Asked Questions

  1. How To Connect JBL Speakers Together?

    You can connect your JBL speakers together and play the same audio simultaneously to create a stereo effect.
    Power On Your JBL Speakers
    Search For Your Speakers In Your Device’s Bluetooth Settings.
    Play Audio From Your Device / Source.
    Press The “Connect” Button On Your Playing JBL Speaker.
    Press The “Connect” Button On The Rest Of Your JBL Speakers.

  2. How do I pair Bluetooth speakers with JBL PartyBoost?

    Connect the speaker you want to use with your phone. Do this by pressing the Bluetooth button and looking up the speaker in your phone’s list of Bluetooth devices.
    Download and open the JBL Portable app (formerly known as JBL Connect app).
    Press the connect button for all the speakers you want to connect. Within 30 seconds, all speakers will be connected and visible in your JBL Portable app.
    If you have connected two speakers and want stereo sound, select this in the app. If you want all your speakers to play exactly the same then select PartyMode.

  3. What is the maximum number of JBL speakers you can connect?

    You can pair up to 100 of our speakers.

  4. How long should I charge my JBL speaker?

    The Pulse 5 can be fully charged in 4 hours depending on the charger you are using.

  5. What do I do if my JBL Pulse 5 has a faulty battery?

    When Bluetooth speakers have a damaged battery the best way to proceed is to have the batteries replaced at a repair shop.

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