Is the Hulu app not working on your LG Smart TV? There are several factors that can cause this problem such as a poor internet connection speed, corrupted Hulu cached data, or the Hulu server is not available. To fix this you will need to perform a series of troubleshooting steps.
LG is a popular consumer electronics company that’s known for their high end smart TV models. LG TVs range from 4K to 8K models and can use OLED panels that’s known to deliver the best visual experience. If you are planning to set up a home theater system then you can’t go wrong with an LG Smart TV.
Why is my Hulu app not working on my LG TV?
Hulu is one of the popular streaming services that has an extensive library of movies and shows. Most owners of LG TVs will usually use this app as an alternative to a cable TV subscription. Sometimes though, issues can occur when trying to use the Hulu app. This can be a frustrating experience especially if you want to relax and want to watch your favorite live TV channel or movie.
Here’s what you need to do to fix the Hulu app issue on your LG Smart TV.
Solution 1: Power cycle your LG TV
One factor that can cause the Hulu not working on LG TV issue is a software glitch. This can be due to the TV’s internal memory being overloaded or the TV’s operating system has crashed. In order to fix this, you just need to power cycle your LG TV.
Power cycle LG Smart TV
Press and hold the power button on the TV for at least 10 seconds.
When the LG TV turns off unplug its power cord from the power outlet. You will know it is off when the power button lights is no longer lit.
Wait for a minute before plugging the power cord back then turn on the LG TV.
Try to check if your Hulu app is now working.
Solution 2: Check the internet connection speed of your LG Smart TV
The Hulu app will need a fast and active internet connection to work properly on LG Smart TVs. If your LG TV has a slow internet speed, then there’s a possibility that the Hulu app will not work.
What you will want to do is to check the internet connection speed of the network that the LG TV is connected to.
Checking your internet speed
- Open a browser on your LG TV.
- Go to speedtest.net. This is an online speed test tool that is free to use.
- Click on Go. This will start the speed test.
In order for the Hulu app to stream content without any issues, your LG Smart TV should have a stable internet connection. The results should match your subscription plan from your internet provider.
The recommended speed to view shows on the Hulu app are as follows:
- 3.0 Mbps — Standard streaming.
- 8.0 Mbps — Live TV streaming.
- 16.0 Mbps —UHD (4K) streaming.
If you have a slow or no internet, then you can check if this is caused by an issue with your Wi-Fi network.
- Turn off the LG TV.
- Unplug your Modem and Router from the power source.
- Wait for a minute then plug your modem and router back into the power source.
- Wait until the lights turn back on.
- Turn on the LG TV.
- Reconnect your LG TV to the internet.
Try to check if this fix Hulu issues on your LG TV.
Here’s what you can do to get a stable internet signal.
- Try to disconnect other devices connected to the Wi-Fi router while you use the Hulu app. This will allow the LG Smart TV to use the maximum internet bandwidth.
- Move the LG Smart TV closer to the router. This will allow the device to get a much stronger Wi-Fi signal strength.
- If you have a dual band router, try to connect the Hisense TV to the 5Ghz band instead of the 2.4.
Solution 3: Check the Hulu server
The Hulu app works by accessing the Hulu server. Sometimes the problem can be caused by an offline Hulu server which can prevent the app from working. This can be due to an ongoing server maintenance or even an unexpected server outage. You can use a third-party website such as DownDetector to check the status of the Hulu. If the Hulu streaming service is offline due to server issues, then you will have to wait for this to be resolved.
Solution 4: Check if your LG TV is compatible with the Hulu app
The Hulu app will work on LG TV models that run on webOS 3.5 or later. There are also other new LG TV models that run on webOS 3.0 that can run Hulu as well as all LG Roku TVs.
If your LG Tv is an older model that runs on webOS 3.0 then it will still have access to the classic Hulu app.
The classic Hulu app has most of the same content as the current app, but lacks some of the premium add-ons, and it doesn’t support Hulu + Live TV.
Solution 5: Update Hulu app of your LG TV
You might not be able to access Hulu because of an outdated app. Make sure to get the latest Hulu app update as this will usually have several improvements as well as bug fixes.
Update Hulu app
Press the Home button on your LG smart TV remote controller
Click on the LG content store.
Click on Apps at the top of the page.
Select Hulu app
If an update is available, you’ll see an “‘Update” button, click on it to update Hulu app on LG TV.
Solution 6: Reinstall Hulu on your LG TV
If the problem is caused by a corrupted Hulu app then you will need to reinstall the Hulu app on your LG Smart TV.
Uninstall Hulu app
Turn on your LG TV.
Using your LG remote, select the Home or Recents button.
Move right through the list of your apps so that you shuffle all the way to the very end of the app list. Once you reach the end, you should see a white bar or square with an icon that looks like a marker or pencil. Select it.
On the app editing screen select the Hulu app and find a small “X” icon above it.
Press the “X” icon above the app, a pop-up screen will appear. You will be asked whether you want to delete it or not.
Tap the “Yes” button to delete the app from your LG TV.
Install Hulu app
Press the Home button on the remote control.
The LG Content Store will launch.
Select APPS category shown at the top of the screen. The list of available apps in selected category will be shown.
Select the Hulu app from the list.
Read the details of the app and then press Install.
When the installation is complete, you can run the app immediately.
Solution 7: Make sure your LG Smart TV software is the latest version
Make sure your LG Smart TV is running on the latest software update as this will have several improvements as well as bug fixes that could fix Hulu app issues you are experiencing.
Update Hulu TV software
Go to Setting.
Go to All Settings.
Go to Support.
Select Software Update.
Select Check for Updates. If an update is available then select Download and Install.
Solution 8: Factory reset your LG TV
If the above troubleshooting steps fails to fix the Hulu not working issue then you should consider doing a factory reset.
Press the Settings button on your remote.
Go to All Settings.
Open the General tab.
Select Reset to Initial Settings.
Click OK to confirm.
Frequently Asked Questions
Why can't I login to my Hulu subscription on my LG TV?
If you are getting an error message that says “Your login is invalid. Please try again.” when you try to log in? If so, it means you’re entering an incorrect email address and/or password. If you forgot your password, try resetting it.
What internet service speed do I need to access Hulu?
3.0 Mbps — Standard streaming.
8.0 Mbps — Live TV streaming.
16.0 Mbps —UHD (4K) streaming.
Why am I experiencing buffering on my LG TV Hulu app?
Try closing the Hulu app then check your internet connection. It's also recommended to power cycle your TV and router to refresh the internet connection.
I can’t find a show, movie, or event on Hulu.
This can be because the show has already expired or there are regional restrictions blocking you from accessing the show. It can also be caused by a problem with the app, in which case restarting or reinstalling the app will usually fix the problem.
Why are my remote buttons not working?
If the remote responsiveness is not what it used to be then chances are its batteries are already weak. Try replacing the batteries with new ones.