How To Fix Hulu Not Working on Insignia TV

Is the Hulu app not working on your Insignia Fire TV? There are several factors that can cause this problem such as a poor internet connection speed, corrupted Hulu cached data, or the Hulu server is not available. To fix this you will need to perform a series of troubleshooting steps.

Insignia is an in-house brand of Best Buy that makes various appliances to GPS devices. The brand however is best known for the Insignia TV models it carries. ranging from 24 inch LED TVs all the way up to 75 inch LED 4K UHD Insignia Fire TV. It’s an affordable option that best suits the budget conscious consumer.

Why is Hulu not working on my Insignia Fire TV anymore?

Why is Hulu not working on my Insignia Fire TV anymore?

Hulu is one of the popular streaming services that has an extensive library of movies and shows. Most owners of the Insignia Fire TV will usually use this app as an alternative to a cable TV subscription. Sometimes though, issues can occur when trying to watch Hulu. This can be a frustrating experience especially if you want to relax and want to watch your favorite live TV channel or movie.

Here’s what you need to do to fix the Hulu app issue on your Insignia TV.

Solution 1: Power cycle your Insignia Smart TV

The first you should do when dealing with any Hulu app issues on your Insignia TV is to do a restart. This will refresh the TV software and eliminate any temporary glitches that could be causing the problem.

Power cycle Insignia Fire TV

  • Unplug the Insignia TV power cord from the power outlet and wait for a full minute.
  • Hold the power button on the TV for at least 10 seconds to discharge any residual power.
  • Plug the Insignia TV back and turn it on.

Try to check if the Hulu app streaming service is now working on your Insignia Smart TV.

Solution 2: Check your internet connection

Since Hulu is a streaming platform it will need a fast and active internet connection to work properly. If you have a slow internet connection speed then there’s a possibility that the Hulu app will not work on your Insignia Smart TV.

What you will want to do is to check the internet connection speed of the network that your Fire TV device is connected to.

Checking your internet speed

Open a browser on your Insignia Smart TV.

Go to speedtest.net. This is an online speed test tool that is free to use.

Click on Go. This will start the speed test.

In order for the Hulu app to stream content you should have a stable internet connection. The results should match your subscription plan from your internet service provider.

The recommended speed to view shows on the Hulu app are as follows:

  • 3.0 Mbps — Standard streaming.
  • 8.0 Mbps — Live TV streaming.
  • 16.0 Mbps —UHD (4K) streaming.

If you have a slow or no internet then you can check if this is caused by an issue with your Wi-Fi network.

Turn off your the Insignia Fire TV.

Unplug your Modem and Router from the power source.

Wait for a minute then plug your modem and router back into the power source.

Wait until the lights turn back on.

Turn on the Insignia Fire TV.

Reconnect your Insignia Fire TV to the internet.

Try to check if the Hulu app now works.

Here’s what you can do to get a stable internet signal.

  • Try to disconnect other devices connected to the Wi-Fi router while you use the Hulu app. This will allow the Fire TV to use the maximum internet bandwidth.
  • Move the Fire TV closer to the router . This will allow the device to get a much stronger Wi-Fi signal strength.
  • If you have a dual band router try to connect the Roku streaming device to the 5Ghz band instead of the 2.4.

Solution 3: Check the Hulu server

There are instances when Hulu’s servers will go offline due to maintenance or an outage. You can use a third party website such as DownDetector to check the status of the Hulu. If the Hulu streaming service is offline due to server issues then you will have to wait for this to be resolved.

Solution 4: Clear the cache and data of the Hulu app

There’s a possibility that corrupted cached data in the Hulu app is causing the problem. To fix this you will need to clear data and clear cache of the app.

  • Press home button on the remote control then go to Settings.
  • Scroll down and select Applications then to Manage applications.
  • Select the Hulu app and press ok.
  • Select Clear Cache and Press ok.
  • Go back then select Clear Data and press ok and wait for the Insignia Smart TV to clear Hulu app cache and clear data.

Turn off your Smart TV then wait for a minute before turning it back on. Check if Hulu is working.

Solution 5: Reinstall Hulu app

If the Hulu app in your Insignia TV is corrupted, then you will need to uninstall this and perform a fresh reinstallation.

  • Press home button on the remote control then go to Settings.
  • Scroll down and select Applications then to Manage installed applications.
  • Select the Hulu app and press ok.
  • Choose Uninstall to completely uninstall Hulu.
  • Go to apps section and download Hulu.

You will need to login you your Hulu account before you can use the app.

Solution 6: Update the Insignia TV software

You should make sure that your Insignia TV is running on the latest software version as this will usually have several improvements as well as bug fixes that could address the error message you are getting on the Hulu app.

  • To update the TV firmware, you need a:
  • High-speed Internet connection
  • USB flash drive

Updating Insignia TV software to the latest version

On the Help menu, select System Info, then write down your model, revision, and firmware information.

Insert USB drive to your computer.

On a computer, go to www.insigniaproducts.com, then click Support & Service.

Locate the firmware that matches the Model and Rev id of your TV.

Click on the applicable firmware link , a pop up box appears select “Save” and

choose a destination other than your USB drive (i.e. desktop).

Verify the file has downloaded to on your selected destination.

Open the folder; copy the .BIN file from the folder to the root directory of your USB


Once the file move is complete, safely remove your USB drive.

Power off your TV.

Insert USB device into the SERVICE or USB PORT; located in one of 3 places, back,

side or bottom. The correct port will be labeled either Service or USB.

Power on the TV with your remote control or by using the power button on the TV.

The TV will automatically start the firmware upgrade process follow the instructions that

the TV displays.

Solution 7: Check if you are in a geo-restricted area

The Hulu service only works in certain territories around the world. If you live in an area that is not being serviced by Hulu then you can still access this by using a VPN. Just download a VPN app then have the VPN running before accessing your Hulu account.

Solution 5: Factory reset your Insignia TV

If Hulu app problem persists, then you will need to perform a factory reset. This will restore your TV back to its original default settings. It’s usually performed when the TV software is corrupted, the TV has some settings issues, or certain apps you installed is affecting the performance of the TV.

Full factory reset Insignia TV

  • Navigate to your TV “Settings” using the TV buttons.
  • Select the “System” option.
  • Select the option “Reset to Factory Defaults”, and your TV will revert to its factory settings.

After performing the factory reset try to check if this fixes the Hulu app issue on your Insignia TV.

Frequently Asked Questions

  1. What internet service speed do I need to access Hulu?

    3.0 Mbps — Standard streaming.
    8.0 Mbps — Live TV streaming.
    16.0 Mbps —UHD (4K) streaming.

  2. Why does the Hulu show keep buffering?

    This is most likely caused by a slow internet connection. Try restarting the router and your TV then check if the issue still occurs.

  3. The Hulu app suddenly stopped working on my TV.

    Try to confirm first if the Hulu servers are online. If the servers are online, then proceed with the usual troubleshooting such as restarting the TV, checking the internet connection., and reinstalling Netflix.

  4. Can I use Hulu without an internet connection?

    Unfortunately you will not be able to use Hulu if you don’t have a Wi-Fi internet.

  5. How do I disconnect Hulu account from other devices?

    If too many devices are using your account then you will be getting a warning. Hulu will ask you to pick which device to use for a period of time. To disconnect other devices from your account open your account page on the Hulu website. Look for the “Manage Devices” section, and click the “Remove From Account” button next to any devices you want to disconnect. You may also see an option to remove devices from Your Devices.

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