Are you experiencing the TCL Roku TV stuck on logo issue? There are several factors that can cause this problem such as a software glitch, power supply issues, HDMI port issues, or even overheating. To fix this problem you will need to perform several troubleshooting steps.
TCL is one of the popular budget TV brands that offers a wide range of TV models at different price points. The company has models that have features such as QLED and Mini LED displays with Dolby Vision HDR and Dolby Atmos support. This makes the brand popular among the budget conscious consumers who want to have a decent home theater set up.
Why is my TCL Roku TV stuck on the red screen?
One of the issues that you might encounter with your TCL Smart TV is when it gets stuck in logo screen or in the reboot loop. This can be an annoying experience as you won’t be able to use the TV.
Here’s what you need to do to fix TCL Roku TVs stuck in red screen issue.
Solution 1: Power cycle your TCL TV
One of the reasons why your TCL Roku TV will get stuck in the red screen is because of a temporary software glitch. A power reset or soft reset will usually fix issues caused by minor software glitches or bugs.
How to power cycle TCL TV
- Press on Home button your TV remote control to open the main screen.
- Scroll up or down and select Settings
- Press the right arrow button and select System
- Press the right arrow button and select Power
- Press the right arrow button and select System Restart
- Press the right arrow button and select Restart.
- Press the Ok button on the Roku remote to confirm.
Another way to do this is to press the physical power button on your TCL Roku TV then unplug the power cord from the power source then wait about 60 seconds. Reconnect the power cord and make sure the TV is turned on.
After the power cycle has completed try to check if it still gets stuck on the boot screen.
Solution 2: Wait for your TCL TV to boot up
There’s a possibility that the TCL Roku TV is still in the boot up process which is why the loading screen is still being displayed. This usually happens when it is still applying a software update. You should try waiting for 5 minutes to complete the boot up process.
Solution 3: Check the power supply of your TCL TV
Your TCL Roku TV needs to have a sufficient power supply from the electrical socket in order for it to function properly. If not enough power reaches the TV then there’s a possibility that it will freeze on the home screen.
Make sure to plug the power cable to a power outlet that is working. You should also make sure to plug the TCL TV AC power cord straight to the wall outlet and not to a surge protector.
Solution 4: Disconnect any external devices connected to the Sony Android TV
One of the causes of a TCL Roku TV stuck in the home screen is because of an external device connected to its HDMI port. Do you have a Blu Ray player, cable box, or any audio visual equipment connected to your Smart TV? Try to disconnect these devices from the TV then restart the TV and check if the loading screen issue still occurs.
Solution 5: Perform a software update on your TCL Roku TV
Another factor that can cause the TCL Roku TV stuck in red screen issue is because of an outdated operating system. You should make sure that your TCL Roku TV has the latest firmware version installed as this will usually have several improvements as well as bug fixes that could fix the stuck in logo screen issue.
Updating TCL Android TV
Press the Home button on the TCL Android TV remote control to display the Home screen.
Use the navigation button to move the cursor to the Settings icon, located on the right top of the screen, then press OK
Scroll and select More Settings.
Scroll and select Device Preferences
Scroll and select About
Scroll and select System Update
The Software Update pop-up box will display, select Network Update
The TV will search for an available software update, once prompted, click OK to confirm.
Update TCL Google TV
Press the Settings button on the TCL Google TV remote.
Select the Settings options in the panel.
Navigate to System > About > System update.
Select the Network Update option on the dialog that appears.
If an update is available, the TV will display a Software Update message box. Follow the onscreen instructions to download and install the latest updates.
Once the latest software is successfully installed, your TCL TV will automatically restart.
Solution 6: Perform a hard reset on your TCL Roku TV
If the above listed troubleshooting steps fails to fix the problem then you should consider doing a factory reset. This will bring back the TV back to its original factory settings.
Since the TCL Roku TV is stuck in the logo screen it’s very likely that you won’t have access to the TV menu. You will need to use the physical reset button on the TV to perform a factory reset.
Hard reset TCL Roku TV
Find the physical reset button on your TCL Roku TV.
Press and hold the button firmly for 10 – 20 seconds with a pin while your device is powered on.
When the TV shuts down, keep holding down the reset button until it powers on again and shows the TCL Roku TV logo. Then, you can release the button.
Go ahead with the activation and configuration.
Solution 8: Contact TCL support
In case the red screen issue persists despite performing all of the troubleshooting steps above then you should contact the nearest customer service center as this might already be caused by a faulty hardware component.
Frequently Asked Questions
- Why is my TCL Roku TV stuck in red screen?
The reason why your TCL Roku TV will get stuck in the red screen is mainly due to a software glitch. The most effective way to fix this is a power cycle or factory reset.
- Why does my TCL TV turn off when I turn it on?
This could be a sign of an electrical problem. There might be a power surge or the power supply of the TV is defective. It's also possible that a stuck power button on the remote is causing this problem.
- Why does my TCL TV keep turning off after an update?
If you are experiencing this issue after a system update then try resetting the TV by unplugging it for a minute then plugging it back in. If the issue persists then try to perform a factory reset.
- Why does my TCL TV keep turning on and off repeatedly?
This could be caused by a loose power cord. Make sure that the power cord is secured tightly to the electrical outlet. If it is and the issue persists then you will need to contact Hisense customer service for assistance.
- Why is my TCL remote not working?
The most likely reason why the remote is not working is because the batteries are drained. Try getting a new battery and check if this fixes the problem.