There are two types of freezing problems. The first is when your phone freezes for a few seconds but then you’d be able to regain control over it after the occurrence. The second is when your phone is frozen on a certain screen and would no longer respond no matter what you do and this is what I’m going to address in this post as many of our readers that own the Samsung Galaxy A3 have complained about their devices that no longer respond.
So, in this post, I will walk you through in fixing this problem to make your device work normally again. I will share with you the solution we’ve been using in making frozen devices respond. This isn’t the first time we encountered this problem so we already know a thing or two that will solve it. However, I will assume that your phone doesn’t have any signs of physical and liquid damage because if there is, then it must be a hardware-related issue and you need a technician to fix it for you. So, if you’re one of the owners of this device and are currently bugged by a similar issue, continue reading as this post may be able to help you somehow.
For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.
How to make frozen Galaxy A3 respond again
The thing about this problem is that it often leaves an impression that the device has some kind of a serious hardware problem since it would no longer respond and won’t even charge. But in reality, it’s more of a firmware problem and it’s pretty minor that you can fix it on your own for as long as you know what you’re doing. So, with that being said, here’s what you should do to make your Galaxy A3 respond again.
First solution: Forced Reboot
If you’re familiar with the battery pull that we often do to phones with removable batteries, well, the Forced Reboot is the equivalent of it but we do this to phones with non-removable batteries. What it does is refresh your phone’s memory by reloading all apps, services and core functions. For firmware or system crashes, this is the ultimate solution because even if your device is unresponsive, it may still be able to respond to this method because your phone is hard-wired to respond to this. Again, it simulates battery disconnect and once such method is done, your Galaxy A3 may boot up successfully. To do this, press and hold the volume down and power keys simultaneously for 10 seconds or more.
If the phone stopped responding due to a firmware crash, then it should be booting up by now already as long as you did the combination correctly. If the phone is still not responding after the first attempt, try doing it a couple more times or you may try this instead:
- Press and hold the volume down button first and don’t let it go.
- Now, press and hold the power key while holding down the volume down button.
- Keep both keys held down together for 10 seconds or more.
It is basically the same as the first procedure only that we’re making sure the power key is pressed and held after the volume down button because doing it otherwise won’t give you the result.
If your phone is still not responding even after doing the second procedure, then it’s possible that the battery got drained completely.
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Second solution: Charge your phone and do the forced restart again
While a depleted battery is generally not a problem as you can charge your phone again, there are times when it will cause a firmware crash because some of the services and hardware components may not be properly shut down. In which case, you are already dealing with a couple of problems that both result to an unresponsive phone. To address this, here’s what you have to do:
- Plug the charger into a working wall outlet. It’s important that you use the wired charger for this procedure.
- Using the original power / data cable, connect the device to its charger.
- Now, regardless whether the device shows up the charging signs or not, allow the phone to be connected to its charger for 10 minutes, at least.
- After which, press and hold the volume down button first and don’t let it go.
- Now, press and hold the power key while holding down the volume down button.
- Keep both keys held down together for 10 seconds or more while the phone is still connected to its charger.
If the problem is due to a firmware crash and drained battery, then your phone should already be starting up by now. However, if the device is still not responding, then it’s possible that the problem is with the hardware or it could be a pretty serious firmware issue. You should bring it back to the store or to the shop so that a technician can take a look at it.
I hope that we’ve been able to help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.
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