When a phone gets frozen or stuck on a certain screen while you’re using it, or when the phone powered down by itself and would no longer respond after that, you can always expect it to be an issue with the firmware; a system crash. That is if your phone doesn’t have any signs of physical or liquid damage. We actually have some readers who contacted us because their Moto G7 is frozen and they can no longer use it.
So, in this post, I will guide you in troubleshooting your Motorola Moto G7 that’s frozen on a certain screen. I will share with you the best solution for this problem. Don’t worry, you don’t need to do some really complicated procedures just to make your phone respond again. So, if you’re one of the owners of this device and are currently being bugged down by a similar issue, continue reading as this post may be able to help you.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.
How to unfreeze a frozen Moto G7
Basically, there’s just one ultimate solution to this problem but there’s an alternative should the main solution fail. With that being said, here’s what you need to do:
First solution: Force restart your phone
Most of the time, a frozen phone is a result of a system crash. It’s a pretty minor problem but will surely leave your phone unresponsive. But such issues can be fixed by a forced restart, which is a simulated battery removal that will refresh your phone’s memory and reload all its apps and services. This might be the only thing you need to do to make your frozen Moto G7 respond again. This is how it’s done:
- Press and hold the power key for 15 seconds or until the Moto logo shows and the screen turns blue.
If you were able to make the logo shows just by doing this procedure, then it means that the problem isn’t really serious. The system crashes every now and then and it often happens to smartphones with little RAM or storage.
However, if your phone is still not responding after doing this, then move on to the next solution.
Second solution: Charge your phone and do the forced restart
It is possible that this problem is caused by a drained battery. While this isn’t really an issue, there are times when a simple battery drain would lead to a system crash because some services and components may not be properly shut down when the phone reaches a critical level. As a result, you will be dealing with a couple of pretty minor issues that both result in an unresponsive device. But don’t worry, you can always do something to fix this. Here’s how:
- Plug the charger to a working wall outlet.
- Using the original cable, connect the phone to its charger.
- Regardless of whether the phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
- After which and while the phone is still connected to the charger, press and hold the power key for 15 seconds or until the Moto logo shows on the screen.
Here’s the thing, if this isn’t a hardware issue, then your phone should be able to boot up successfully by doing either of these procedures. If you were able to make your frozen Moto G7 respond again but the problem occurs every now and then, you just need to reset your phone. A master reset would be perfect for it. But make sure to create a backup of your important files and data before the reset as they will be deleted. Here’s how to do a master reset on your Moto G7:
- Power your Moto G7 off.
- Press and hold the Power key and the Volume down button for 3 seconds, or until you’re on a screen with a broken Android robot.
- Use the Volume Down or Up button to scroll RECOVERY MODE, and then press the power key to select it.
- The screen will turn blue with Motorola logo on it and brings you to another black screen with broken Android with exclamation point.
- Hold the Power button and press Volume up, and then release both buttons.
- Use the Volume Down button to highlight ‘Wipe data/factory reset’ and then press the power key to select it.
- Press the Volume Down button once to highlight ‘Yes’ and press the power key to select it.
- Highlight Userdata + personalized content using the volume down button, and then press the power key to select it.
- The reset will commence and once it’s finished, highlight Reboot system now and press the power key.
- Wait for your phone to finish rebooting and then set up your phone as a new device.
However, if your phone is still not responding after all this, then it’s time you brought it to a local shop so that a technician can check it up for you.
I hope that we’ve been able to help you make your frozen Motorola Moto G7 respond again. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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