Freezing problems are actually common to Android devices. In fact, we have so many readers who contacted us about regarding similar problems. Among those who reached out to us are Motorola Moto E4 users who reported that their devices stopped working all of the sudden and is frozen or no longer respond to their commands. We have to address this problem in this post for the benefit of our readers.
Assuming your device hasn’t been dropped on a hard surface or got wet, then this issue is pretty minor and you don’t need a technician to make it respond again. But if the problem actually started after a significant event that could have damaged the hardware, then there’s no point in troubleshooting it because you can only do so much about hardware problems. In such case, I suggest you bring the phone to the shop. On the other hand, if the problem occurred without apparent reason or cause, then continue reading.
For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.
How to make your frozen Moto E4 respond again
While this problem may seem like a very serious hardware issue, in reality, it’s not. In fact, based on our experience, it’s just one of the things that could happen if the firmware crashes. You can actually fix it on your own without any help from a technician. With that said, here’s what you should do about it:
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First solution: Forced Restart
If you’re familiar with battery pull procedure that we often do to phones with removable batteries when they crash, well, it’s similar to that only that we do this with phones that have non-removable batteries.
Your Moto E4 is hard-wired to do this method if the combination is done correctly. In fact, it’s the only thing that could make your device respond if the problem is indeed a firmware crash. This is how you do it:
- Press and hold the Volume Down button and the Power key simultaneously for 10 seconds or more.
If the combination is performed correctly, your Moto E4 will reboot normally and boots up to the Home screen. You can then continue to use it however, there’s no guarantee the problem would never happen again in the future.
On the other hand, if it doesn’t respond to it, then try doing this:
- Press and hold the volume down button and don’t release it.
- Press and hold the power key while holding down the volume down button.
- Keep both keys held down together for 10 seconds or so.
It’s basically the same as the procedure above only that we’re making sure you press and hold the volume down button before the power key because doing it otherwise won’t give you similar result. If your phone is still not respond to this, however, then move on to the next procedure.
Second solution: Try charging your phone and do the Forced Reboot again
Another possibility we have to consider is a drained battery. Of course you can immediately rule this out if your phone is frozen on a screen that still shows a picture. For instance, if you were texting when the phone crashed and the screen is frozen on the screen that shows your text. But then again, if that’s the case then the first solution should have already fixed the problem. So, if your device is stuck on a black screen and won’t respond, then there’s a possibility that the battery got drained plus the fact that the system may have crashed just before the battery runs empty. To rule this out, all you have to do is this…
- Plug the charger to a working wall outlet and make sure you’re using the original wired charger.
- Using the original power / data cable, connect your device to its charger.
- Regardless whether the charging signs are showing or not, allow the phone to be connected to its charger for 10 minutes.
- After which, press and hold the Volume Down button and don’t release it.
- Then, press and hold the Power key while holding down the Volume Down button.
- Keep both keys held down together for 10 seconds or more to simulate battery disconnect.
If the issue occurred due to a drained battery and firmware crash, your Moto E4 should already be booting up by now. But if it still not responding, then it’s time to bring it back to the shop so that a technician can check it for you.
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