There are a lot of reasons why a phone like your LG Q6 freezes and no longer responds. There are times when it’s because of an app or an issue with the firmware. If the phone got dropped on a hard surface, then it’s possible the problem is due to physical damage. Had the phone been submerged in water for very long, then it’s obvious it’s liquid damage. But whatever the reason is, the problem can actually be narrowed down to two situations; either the phone freezes on a certain screen while it’s powered on or turns off and stops responding with a black screen.
This isn’t the first time we encountered this problem and we know a thing or two that could help you fix it. That’s what I’m going to share with you in this post. I will give you the solution that’s very effective in dealing with this problem. So, if you’re one of the owners of this device and are currently bugged by the same issue, then continue reading as this post may help you one way or another.
For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.
What to do if your LG Q6 no longer responds or frozen
I know this problem may seem like a serious hardware issue but in reality and based on our experience, it’s not. It might even be just a very minor issue with the firmware and you can fix it on your own. That is if the phone didn’t suffer from either physical or liquid damage. The procedures below are designed to make your device respond regardless whether it’s frozen while powered on or off.
First solution: Forced reboot
The forced reboot is actually the counterpart of the battery pull method we use in phones with removable batteries. In this case, we only have to simulate battery disconnect to refresh your phone’s memory. It will also reload all the apps, services and core functions. It’s a very simple procedure yet very effective in dealing with this kind of problem and any other.
- Press and hold the Volume Down button and the Power key simultaneously for 12 seconds or more.
If the combination is performed correctly, your LG Q6 will reboot normally and boots up to the Home screen. You can then continue to use it however, there’s no guarantee the problem would never happen again in the future.
On the other hand, if it doesn’t respond to it, then try doing this:
- Press and hold the volume down button and don’t release it.
- Press and hold the power key while holding down the volume down button.
- Keep both keys held down together for 12 seconds or so.
It’s basically the same as the procedure above only that we’re making sure you press and hold the volume down button before the power key because doing it otherwise won’t give you similar result. If your phone is still not respond to this, however, then move on to the next procedure.
Second solution: Try charging your LG Q6 and perform Forced Reboot again
Another possibility we have to consider is a drained battery. Of course you can immediately rule this out if your phone is frozen on a screen that still shows a picture. For instance, if you were texting when the phone crashed and the screen is frozen on the screen that shows your text. But then again, if that’s the case then the first solution should have already fixed the problem. So, if your device is stuck on a black screen and won’t respond, then there’s a possibility that the battery got drained plus the fact that the system may have crashed just before the battery runs empty. To rule this out, all you have to do is this…
- Plug the charger to a working wall outlet and make sure you’re using the original wired charger.
- Using the original power / data cable, connect your device to its charger.
- Regardless whether the charging signs are showing or not, allow the phone to be connected to its charger for 10 minutes.
- After which, press and hold the Volume Down button and don’t release it.
- Then, press and hold the Power key while holding down the Volume Down button.
- Keep both keys held down together for 12 seconds or more to simulate battery disconnect.
If the issue occurred due to a drained battery and firmware crash, your LG Q6 should already be booting up by now. But if it still not responding, then it’s time to bring it back to the shop so that a technician can check it for you.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
Post you may also like to check out:
- How to fix your LG G6 with screen flickering issue [Troubleshooting Guide]
- How to fix your LG G6 that won’t turn on [Troubleshooting Guide]
- How to fix your LG G5 that can’t send and receive text messages [Troubleshooting Guide]
- LG G5 “Unfortunately, Messaging has stopped”error explained [Troubleshooting Guide]
- LG G5 users can’t hear during calls even with volume turned all the way up [Troubleshooting Guide]
- How to fix your LG G5 that won’t turn on [Troubleshooting Guide]
- How to fix an LG G5 that’s not charging & other charging related issues [Troubleshooting Guide]