Motorola Moto G7 Troubleshooting

What issues are you experiencing?

Power

Internet & Network

Camera

  • How to take a screenshot
  • Unfortunately, Camera has stopped
  • Warning: Camera failed
  • Camera is out of focus

Calls & Texts

  • Text messages not sent or received
  • Unfortunately, Messages has stopped
  • Phones calls keep dropping
  • Callers can't hear users

Audio

  • No sound and other audio issues
  • Loudspeaker doesn't have any sound
  • Bluetooth headset has no sound
  • Notifications don't play

Applications

  • Facebook keeps crashing, not working
  • Twitter closes by itself, not updating
  • Nova Launcher crashes, causes phone to lag
  • Messenger crashes, closes on its own

Screen

  • Screen keeps on flickering
  • Screen is black but phone is powered on
  • How to repair broken screen
  • Display shows some dead pixels

Storage

  • Unable to read mounted SD card
  • Some apps in SD card not working
  • How to free up some storage space
  • Server storage full, unable to write on SD card

Specifications

Memory

  • 64 GB ROM
  • 4 GB RAM
  • microSD, up to 1 TB

OS & CPU

  • Android 9.0 (Pie)
  • Qualcomm SDM632 Snapdragon 632 (14 nm)
  • Octa-core (4x1.8 GHz Kryo 250 Gold & 4x1.8 GHz Kryo 250 Silver)
  • Adreno 506

Audio

  • Comes with stereo speakers
  • 3.5mm jack
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic
  • Dolby Audio

Battery Life

  • Non-removable Li-Ion 3000 mAh battery
  • Fast battery charging 15W

Display

  • LTPS IPS LCD capacitive touchscreen, 16M colors
  • 6.2 inches, 96.2 cm2 (~81.4% screen-to-body ratio)
  • 1080 x 2270 pixels, 19:9 ratio (~405 ppi density)
  • Corning Gorilla Glass 3

Connectivity

  • Wi-Fi 802.11 a/b/g/n, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth 4.2, A2DP, LE, aptX
  • GPS with A-GPS, GLONASS, GALILEO
  • NFC
  • FM radio (USA & Canada only)
  • USB 2.0, Type-C 1.0 reversible connector

Camera

Main Camera

Selfie Camera

Build

  • Dimensions: 157 x 75.3 x 8 mm (6.18 x 2.96 x 0.31 in)
  • Weight: 172 g (6.07 oz)
  • Build: Front/back glass (Gorilla Glass 3), plastic frame
  • SIM: Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
  • Splash resistant

Recent Guides

Motorola Moto G7 keeps disconnecting from WiFi. Here’s the fix.

By Harold | September 12, 2019

Some owners of the Motorola Moto G7 have been complaining because their phones reportedly started having network-related issues. Among the most common is that the device keeps disconnecting from the WiFi network that, of course, will result in disruption of many services and functions. While this problem is pretty annoying, it’s not really that difficult

What to do if your Motorola Moto G7 is running slow

By Harold | September 12, 2019

While the Motorola Moto G7 isn’t as fast as the flagship devices, it should still be able to execute user’s commands without problems and responds smoothly. Some owners of the device, however, complained that their phones are now running slow or have a sluggish performance. Performance-related issues are common and, in fact, normal because we

Facebook keeps crashing on Motorola Moto G7. Here’s the fix.

By Harold | September 12, 2019

When a popular app like Facebook keeps crashing on a smartphone like the Moto Moto G7, the problem could be with just the app. But then, there’s always a possibility that it’s an issue with the firmware since Facebook comes as a pre-installed application on the Moto G7. You need to troubleshoot your phone to

How to unfreeze a frozen Motorola Moto G7. The real fix.

By Harold | September 12, 2019

When a phone gets frozen or stuck on a certain screen while you’re using it, or when the phone powered down by itself and would no longer respond after that, you can always expect it to be an issue with the firmware; a system crash. That is if your phone doesn’t have any signs of

Motorola Moto G7 won’t connect to WiFi. Here’s the fix.

By Harold | September 11, 2019

Any smartphone should be able to connect to a WiFi network unless there’s really an issue with the hardware. However, some owners of the Motorola Moto G7 have been complaining because their units won’t connect to the network they used to connect. This could be a problem with the firmware of the phone, or just

Motorola Moto G7 won’t turn on or stuck on black screen. Here’s the fix.

By Harold | September 7, 2019

The Motorola Moto G7 is the newest addition to the company’s great array of smartphones at a very affordable price. It comes packed with pretty impressive hardware specs but just like any other smartphones, it’s not free of issues. In fact, we already have readers who reported to us about the most common issue wherein