How to remove virus infection warning on Galaxy Tab S5e | getting rid of ad pop-ups and malware

Are you trying to remove virus infection warning on Galaxy Tab S5e? If you think that your tablet has been infected by a virus, follow our suggestions below. This is not a comprehensive guide on how to completely make your device virus-free forever but it should help in dealing with common forms of annoying pop-ups and malware.

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How to remove virus infection warning on Galaxy Tab S5e | getting rid of ad pop-ups and malware

Dealing with malware or virus on Android is not a straightforward task. Learn what to do if you think that your Galaxy Tab S5e has been infected by a virus or malware.

Remove virus infection warning from browser

Many Android users know their device may be infected by malware by using a web browser. Most of the time, malware makers target web browsers like the default Samsung Internet browser or Google Chrome to trick users. If you’re wondering how to remove virus infection warning on your Galaxy Tab S5e browser, follow the solutions below.

Confirm virus infection (by restarting to Safe Mode)

If your Galaxy Tab S5e keeps showing pop-ups or virus warning everytime you open a web browser, the first thing that you want to do is to restart to safe mode. Keep in mind that this only works if the browser you’re working on is pre-installed, that is, it comes with the system when you first set up the device. If you’re using a web browser that you installed later on, this Safe Mode procedure won’t apply. In this case, simply skip this suggestion.

If you’re trying to fix an issue with a pre-installed web browser, like the default Samsung Internet browser, go ahead with rebooting to safe mode.

Safe Mode is a separate software environment from Android used by technicians to troubleshoot bad applications. You can also use it to identify which of your apps is problematic. While your Galaxy Tab S5e runs on Safe Mode, all third party apps will be unable to load. So, if pop-ups are absent on safe mode but returns after you restart your Galaxy Tab S5e to normal mode, that’s a confirmation that one of the apps is causing it. To fix the problem, you must use the process of elimination to identify and remove the bad app from the system.

To restart the phone to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once the device has booted to safe mode, observe it for some time to see if pop-ups return. If they do, delete the latest app you installed. Then, return the phone to normal mode and check for pop-ups again. If the pop-ups are still there, do another round of deleting an app and returning to normal mode. Do this cycle until you’ve identified the bad application.

Reset or reinstall browser

Another solution that you can try is to delete the web browser from the phone and hope that it also removes malware. If you haven’t tried it yet, folllow these step on how to uninstall an app:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.
Prevent malware using Play Protect

Google offers a way to protect Android devices from malicious apps by scanning a device for threats. Make sure to use it as another alternative to finding malware in your device. Here’s how:

  1. Open your Android device’s Google Play Store app.
  2. Tap Menu icon.
  3. Tap Play Protect.
  4. Turn on Scan device for security threats.

Alternatively, you can also buy or download free antivirus apps to help deal with potential viruses. There are many good free antivirus apps from the Play Store. Make sure to use only the ones from reputable companies. When it comes to antivirus apps, having more than one is not a good idea. Only install one to avoid causing performance problems on your device.

NOTE: Some malware may disguise themselves as antivirus apps. Be sure not to fall for them. Do some research before you install an app you’re not sure of.

Turn off notifications from certain website

If you want to manage notifications from a website you regularly visit, follow these steps:

  1. Open the Chrome app.
  2. Go to a webpage.
  3. To the right of the address bar, tap More icon (three dots)
  4. Then, tap Info or Information.
  5. Tap Site settings.
  6. Under “Permissions,” tap Notifications.
  7. If you don’t see “Permissions” or “Notifications,” the site doesn’t have notifications turned on.
  8. Turn the setting off.

Remove virus infection warning from your device

If you’re not getting virus infection warning even when you’re not trying to use a web browser, it’s possible that there’s a malware running in the background. Or, it can be a bad app. There’s a number of possible causes why there may be pop-ups about virus infection in your device though the most common reasons is a bad application. Below are the things that you can try remove virus infection warning from your Galaxy Tab S5e.

Some of the common signs that an Android device has been infected include the following:

  1. Increased data usage
  2. Excessive app crashing
  3. Adware pop-ups
  4. Phone bill higher than normal
  5. Unfamiliar apps
  6. Faster battery drain
  7. Overheating
  8. Random pop-ups to install an app from Play Store

If any of these things is happening on your device, the first thing that you want to do is clean it up with factory reset.

Perform a factory reset

Since you’re already getting clear indication that your phone has been infected by malware, the first troubleshooting step that you can do is to ensure that you clean up the phone. Factory reset will erase all non-system critical addition including potentially bad apps, viruses, malware, and codes that forces pop-ups. Make sure to create a backup of your personal data before doing this solution. Also, be sure to remove the Google account from your device to avoid problems that may be caused by Factory Reset Protection feature.

Below are the two ways to factory reset your A30:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.
Use antivirus app

Factory reset may be effective in cleaning up your phone but it can’t protect it all the time. If you’re not careful, you will be reintroducing the source of the virus (app) again. To lessen the chances of that from happening, you want to make sure that you do these two things right after setting up the device:

Enable Play Protect on the Play Store

  • Install antivirus app
  • The first one (Play Protect) is mentioned above so we recommend that you follow the steps to turn it on.

Installing antivirus app should follow after factory reset. This is to add more protection to the system before you install the rest of your apps. The goal is apparently to put your device in the middle between antivirus and potential threats. There are a lot of good free antivirus apps to use from the Play Store. We suggest that you use one of them for a start. If you find a favorite later on, that’s the time that you want to probably invest in getting a premium version. For basic protection though, you can use the free version.

When selecting an antivirus app, it’s important to choose a reputable one. There are many viruses and malware that disguise themselves like legit antivirus apps. Make sure to read reviews from other users and use only the one from known developers.

Adding one antivirus will help protect the system from known bad apps during installation but is adding more better? NO! Having more than one antivirus app on your system is not a good idea. It can cause severe performance issue and other problems. Pick one and stick with it. Or, simply uninstall the first one before replacing it.

Be mindful of apps you install

The most important thing that you can do to prevent your Galaxy Tab S5e from getting infected again is to ensure that you only install good apps. Hackers and malware makers target Android devices as they are less secure compared to, say, iOS devices. There are many bad apps out there that even Google can’t completely get rid of them in the Play Store. You are a key part in protecting your phone. Antivirus and other forms of automated protection can only help so much. Bad guys regularly find a way to circumvent antivirus and Google Play Store protection. There’s a constant cat-and-mouse battle between them and hackers so you should not leave the integrity of your data to apps all the time. If annoying pop-ups return after a factory reset (keep in mind that legit and safe apps may use pop-ups to make money too), that’s probably because you’re not doing a good job in filtering your apps. If you are not sure whether an app or game is safe to install, do due diligence to know more about it. Use Google to find reviews about it, or you can check the reviews that other users have posted in the app’s installation page in the Play Store. If there are a lot of negative reviews and mentions of a virus or pop-ups associated with the said app, it’s probably a good idea to stay away from it.

We suggest that you also consider the publisher or developer of the app you install. Not all developers have good intentions in mind. If you think that a good looking app comes from an unknown, least known, or suspect developer, don’t install it. Again, do some research and see if the product they’re offering is safe. If you need a particular feature and you’re dying to have it on your phone, try to see if you can get it from another app.

Hopefully, all the above suggestions will help you secure your phone from threats. Be sure to contact us if you need more help in the future.


If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

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