The virus infection popup that keeps showing up on your new Samsung Galaxy S10 Plus is probably just a fake notification. The purpose of these pop-ups is to bring the user to a certain website where they will be asked to download some apps that will “help” them get rid of the virus in their devices. But more often than not, the app itself is the virus or malware. The best way to make your phone safe is to ignore these things and don’t tap or follow any link it suggests.
However, if you don’t act on it, the virus infection warning will keep on popping up on your screen. So, it’s better to do something about it to get rid of it. That is the purpose of this post–to help you get rid of the app that might be triggering the warning. So, if you’re one of the owners of this device and are currently being bugged by this issue, continue reading as this article may be able to help you.
Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.
Getting rid of virus infection warning on Galaxy S10 Plus
Don’t worry too much when you get one of these warnings because it’s actually nothing unless of course your phone is really infected with a virus, which is very seldom with Android devices. But nevertheless, you have to do something about it. So, here’s what needs to be done…
First step: Run your phone in safe mode
Most of the time, it’s the third-party applications that bring virus or malicious codes into your phone and they’re only triggered or activated when you use those apps. But when the phone is in safe mode, all third-party applications are temporarily disabled. So, naturally, these virus infection pop-ups won’t show up and once you can confirm that, you can easily get rid of it by uninstalling the app triggers them. Here’s how to run your Galaxy S10 Plus in safe mode:
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
When in this mode, continue using your phone or wait to see if the virus infection warning still shows up. If it doesn’t, then look for suspicious apps and uninstall them one by one. If you’ve recently sideloaded an app, go after that one first. This is how to uninstall applications from your S10 Plus…
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Find and tap on suspicious app.
- Tap UNINSTALL > OK.
After this, reboot your phone to start it up in normal mode and then try to see if the virus infection warning would still pop-up. If not, then the problem is fixed but if at some point it still shows up, then move on to the next solution.
Second step: Backup files and reset your phone
You only have to do this step if you’ve already uninstall the apps that were suspicious or those that you manually installed on your phone. This will surely fix the problem as it deletes all third-party files, data, settings, preferences and associations of third-party apps to core services. However, you will have to go through all the hassle of backing up your data and files but that’s a necessary thing to do to make sure you won’t lose anything important. So, take time moving important files into the SD card, computer or to the cloud.
After which, remove your Google account from your phone so that you won’t be locked out after the reset. I suggest you perform the master reset which reformats the data directory rather than doing the usual reset.
Once you finish moving important files and removing your Google account, follow these steps to reset your phone:
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
After the reset, setup your phone and then download an antivirus app first. After that, restore your files and apps. And that’s it! You’ve removed the virus infection warning and your phone is now protected.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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