How to fix your Motorola Moto Z3 Play that cannot connect to Wi-Fi, no Internet access [Troubleshooting Guide]

Internet problems in mobile devices from slow browsing to intermittent or no connection at all can be triggered by various factors. Tackled in this post is a pertinent issue on the Motorola Moto Z3 Play device that suddenly won’t connect to Wi-Fi. Keep reading to find out how to fix your Moto Z3 Play has no Internet access.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Moto Z3 Play that can’t connect to WiFi?

Oftentimes, sudden symptoms are due to random firmware issues on the Wi-Fi access point or very source of the Internet connection, which is either a wireless router or modem (depending on your network setup). That said, it’s recommended to clear out random firmware issues on your wireless router or modem before troubleshooting software problems on the phone.

The simplest and effective way to do this is by rebooting the wireless router/modem. The process is also referred to as router/modem power cycle, which works as a soft reset in mobile devices. So if you can access your wireless router or modem, locate then press the Power button to turn it off. While it’s powered off, unplug the AC adapter from the power source for about 30 seconds to 1 minute. Then, plug it back in and turn on. This will help clear minor firmware errors that trigger the router/modem to act up and stop working. If your Moto Z3 Play still has no Internet access after performing the prior workaround, then you can move on and try any of these subsequent solutions.

First solution: Reboot/soft reset your Moto Z3 Play.

Wi-Fi connectivity issues may also occur among other random glitches inflicted by minor software issues on the phone. To rectify these errors, performing a soft reset or device restart is recommended. Here’s how to soft reset your Moto Z3 Play:

  1. Press and hold the Power button for a few seconds and then release when the Power off menu appears.
  2. Tap Power off to turn the phone off.
  3. After 30 seconds, press and hold the Power button until the Moto logo appears.

Allow your device to finish booting up and reconnects to your Wi-Fi network. Also check the Wi-Fi signal indicator on the status bar and see if your phone is getting strong signal. Then open your browser app and navigate to different websites to test and see if your phone is already able to access the Internet. Otherwise, try the next applicable solution, if it still cannot connect to Wi-Fi Internet.

Second solution: Disable then re-enable Wi-Fi on your Moto Z3 Play.

Another simple solution to random Wi-Fi internet problems in mobile devices is the old trick to toggle Wi-Fi switch off and then on again. It appears to be another way to refresh and restart Wi-Fi functions of the phone, thereby eliminating random Wi-Fi glitches and errors. If you’d like to try it, then here’s how it’s done:

  1. Tap Settings.
  2. Tap Wi-Fi.
  3. Then toggle the Wi-Fi switch to the feature off and on shortly.

Alternatively, swipe the status bar down twice then tap the Wi-Fi icon to turn Wi-Fi off for a few seconds and then tap to turn it back on and reconnect.

Aside from toggling Wi-Fi off and on, you can also try the Airplane mode trick. This has been proven by many smartphone owners to work wonders when dealing with random issues affecting the phone’s wireless radios including Bluetooth and Wi-Fi. And it’s done by simply toggling the Airplane Mode switch on for a few seconds and then turn off again.

Enabling Airplane mode automatically disables the wireless functions of the phone and disabling the feature turns them off again. Thus, it works like a quick restart on the phone’s wireless functions.

Third solution: Reset network/APN settings on your Moto Z3 Play.

Network settings errors on the phone can also cause conflict and eventually halts the Wi-Fi Internet connection. This usually occurs after modifying the phone settings and some options were not configured accordingly. The same thing can happen after installing a software update that automatically overrides system settings on the phone. To clear this out, you can try to reset the network settings on your phone to restore the default or original values and from there you can configure individual options accordingly. Here’s how it’s done:

  1. Tap the Arrow up icon from the Home screen to view all apps.
  2. Go to Settings-> System-> Reset options menu.
  3. Then tap Reset Wi-Fi, Mobile & Bluetooth.
  4. Tap RESET SETTINGS to continue.
  5. If prompted, enter the PIN, pattern or password for your device.
  6. Finally, tap RESET SETTINGS to confirm.

Reboot your phone after the network settings reset is complete then configure network options based on your previous preferences, before the problem started. Don’t forget to enable network features you want to use including Wi-Fi.

Fourth solution: Update phone software to the latest version available.

Installing an update can also be the key to fixing the problem if it’s triggered by random bugs and malware. Software updates usually offer fix patches for security enhancements. But since your phone isn’t able to connect to Wi-Fi Internet, you can update your phone software on a computer using the Motorola Device Manager tool instead. This tool contains USB drivers and software that allows your Motorola device to connect to a computer through a USB cable and then perform file transfer or update software. To get started, simply download the tool for Windows or Mac computer and then install it. You will need to connect your phone to your computer, to update your device software using this tool.

If you’re relying on mobile data for your Internet connection, then you can update your Moto Z3 Play via over-the-air instead. Here’s how:

  1. Tap the Arrow up icon from the Home screen to show all apps.
  2. Tap Settings.
  3. Select System.
  4. Tap System updates. The System update history prompt will then show up.
  5. Tap the option to Check for update.
  6. If prompted, read the information then tap OK.
  7. If an update is available and you’d like to install it, tap Download.

Follow the rest of the onscreen instructions to complete the update download and installation.

Fifth solution: Reset and restore your Moto Z3 Play to its factory defaults.

Among the last possible solution and option to try if all else failed to fix the problem would be a master reset or factory data reset. Doing so will erase everything from the phone including malwares and bugs that are causing conflicts with the phone’s Wi-Fi functions. You can carry out a master reset through your phone settings or via Android Recovery mode. Just don’t forget to back up all important data beforehand.

Here’s how to reset your Moto Z3 Play to its factory defaults via settings menu:

  1. Open Settings.
  2. Go to Backup & Reset.
  3. If prompted, enter your password, PIN or pattern.
  4. Tap Reset phone.

You can also perform a factory reset through Android Recovery. This would be the alternative method to master reset or factory reset a frozen Motorola Moto Z3 Play device. Here’s how:

  1. Turn off your phone.
  2. Then press and hold the Power button and Volume Down button simultaneously until the menu appears.
  3. Release both buttons when the Boot Mode selection menu shows up.
  4. Press the Volume Down button to scroll to and highlight Recovery.
  5. At the No command screen, press and release the Power button and Volume Up button several times to access Recovery.
  6. While in Recovery, press the Volume Down repeatedly to scroll through and highlight Wipe data/factory reset.
  7. Then press the Power button to confirm selection.
  8. Press the Volume button to highlight Userdata only or Userdata + personalized content.
  9. Then press the Power button to confirm.
  10. Wait until the Reboot system now option is highlighted then press the Power button to confirm device restart.

More often than not, software-related issues in mobile devices are rectified after the master reset. If the problem persists, then you’re most likely dealing with hardware problems that often require service.

Other options

You can escalate the problem to your network service provider or carrier and verify your account and service status. You can ask them to check for any ongoing network outage on their end. Alternatively, you can reach out to the Motorola support team for further troubleshooting assistance and recommendations especially if the problem started after updating the phone system. If you suspect that the problem is with your Wi-Fi router or modem, contact the device manufacturer and ask help to update firmware or perform necessary troubleshooting.

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