How to fix your HTC U12/U12 Plus Wi-Fi connection that keeps dropping or unstable [Troubleshooting Guide]

Wi-Fi errors are among the complex and inevitable issues among smartphones and tablets as there a lot of factors to consider looking into. From account status to network service status, software errors and the network equipment can be considered as the underlying cause. Wireless connectivity issues in mobile devices can come in various symptoms from intermittent to no Internet connection at all. The main issue that’s tackled in this post is on intermittent (on and off) Wi-Fi connection on the new HTC U12/U12 Plus smartphone. If you happen to own this device and currently going through an issue about Wi-Fi drops or unstable connection, then this post may be able to help you out. Read on to find out how to fix this issue on your end before opting for service.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

How to troubleshoot HTC U12 that keeps dropping it WiFi connection

Before you start troubleshooting, make sure that you’re in close range with your network equipment. Wi-Fi signal is among the factors to consider when it comes signal strength stability. If you’re phone is way too far from your wireless router or modem, there’s a higher chance for it to lose connection because the signal is weak. When your device is getting a weak Wi-Fi signal, then try to move closer to your wireless router or modem. But if you’re still having the same issue even when your phone is already close to your Wi-Fi source, try the following methods to troubleshoot network issues.

First solution: Reboot (power cycle) your network equipment.

Network equipment (wireless router or modem) can be the main cause of the Wi-Fi connectivity issues. This is the very source of your Wi-Fi internet connection, thus if something goes wrong with it, then expect that all devices using the same network to be affected. If the symptom is showing on all your devices, then the wireless router/modem is most likely at fault. The network equipment might have succumbed into firmware crashes and therefore needs a restart or power cycle. It works like a soft reset on your smartphone or tablet. And here’s how it’s done:

  1. Find and then press the Power button on your wireless router/modem until it powers off.
  2. When completely off, unplug the AC adapter from the power source.
  3. After about 30 seconds to 1 minute, plug it back into the power source and then press the Power button to turn on.
  4. Wait until all the lights on the router/modem become stable.

If you see a red light on the signal strength or Wi-Fi indicator, then wait until it becomes green or blue. A red light usually indicates no signal or no network connection.

Once all the lights become stable, wait for your phone to reconnect to your Wi-Fi network and then see if the Wi-Fi connection is already stable. If it’s still dropping, then continue to troubleshoot your phone.

Second solution: Reboot or soft reset your phone.

A soft reset can help eliminate minor software glitches including those that caused conflict on the phone’s Wi-Fi Internet connection. This won’t affect any saved data on your phone’s internal memory, so you won’t lose any information from doing so. If you haven’t restarted your phone yet, then follow these steps to soft reset your HTC U12/U12 Plus:

  1. With your device powered on, press and hold the Power button and for a few seconds until the menu options appear.
  2. Then tap Restart. Your phone will then reboot or soft reset.

Also make sure that this isn’t a browser issue. Sometimes, you won’t be able to have a stable Internet access because the browser is acting app. To clear this out, you can force stop your browser app or clear the app’s cache and data to get rid of any errant cache that may have caused conflict. You can also try using a different browser app to see if other browsers are working fine.

Third solution: Disconnect then reconnect to your Wi-Fi network.

Restarting your phone’s Wi-Fi function can also remedy the issue. And a simple way to do so is by enabling and disabling Wi-Fi feature on your HTC U12/U12 smartphone. Here’s how it’s done:

  1. Swipe up from the Home screen and then tap Settings.
  2. Tap Network & Internet.
  3. Scroll to and then tap the Wi-Fi switch to turn the feature off.
  4. After a few seconds tap the switch to turn Wi-Fi on again.
  5. Verify and ensure that you’re currently using or connected to the correct Wi-Fi network.

Alternatively, you can also toggle Airplane Mode on and off shortly on your device. Turning on Airplane mode will disable Wi-Fi connectivity features automatically. Thus turning Airplane mode on and off is like restarting your phone’s wireless connectivity features. Many people have already found wonders from doing this simple trick, so you might as well consider trying it.

Fourth solution: Forget or delete your Wi-Fi network.

It’s also possible that your Wi-Fi network in use might have been corrupted and no longer working stable. In that case, deleting the network would be necessary so that you can set it up again. Doing so will clear any errors that may have caused network corruption and allows your device to connect to your Wi-Fi network like the first time it gets connected. Here’s how to forget Wi-Fi network on your HTC U12/U12 Plus:

  1. Tap Settings from the Home screen.
  2. Tap the Networks tab.
  3. Tap the Wi-Fi switch to turn Wi-Fi on, if necessary.
  4. Tap Wi-Fi to continue.
  5. Then touch and hold the Wi-Fi network you want to delete.
  6. Tap Forget network to confirm Wi-Fi network deletion.

Wait until your phone is finished clearing Wi-Fi networks and then restart it. After the restart, you will need to add or set up your Wi-Fi network to use it again on your device. Here’s what you should do next:

  1. Swipe up from the Home screen to access the apps menu.
  2. Navigate to Settings-> Network & Internet.
  3. Tap to turn the Wi-Fi switch on. A list of available Wi-Fi network in range will then show up.
  4. Tap to select the Wi-Fi network you want to connect to.
  5. If prompted, enter the correct password for the selected Wi-Fi network.
  6. Tap Connect.

After a few seconds, you should see the Wi-Fi icon in the status bar showing that your phone is connected.

Fifth solution: Reset network settings on your phone.

Performing a network settings reset may be necessary to clear complex network errors particularly those that are attributed to invalid or incorrect network settings on the phone. This will delete your current network settings including APN information. Should you wish to continue, follow these steps to reset network settings on your HTC U12/U12 Plus smartphone:

  1. Tap Settings from the Home screen.
  2. Tap General tab.
  3. Tap Restart & reset.
  4. Select Network settings reset from the given options.
  5. Then tap Reset Settings twice to confirm.

Your phone will restart automatically when the reset is finished. By then, you can set up and reconnect to your Wi-Fi network to use the Internet again. Wi-Fi errors should then be cleared.

If none of that works, then check and ensure that your phone software is up to date. Installing a new update may be necessary to get rid of any bugs that might have caused conflict with your phone’s wireless network functions. If you haven’t set your HTC U12/U12 Plus to update software automatically, then you can check for update manually instead. You can use a computer to update your phone, if a new software version is available.

Other options

You may opt to report the problem to your Internet service provider or carrier for further assistance in performing more advanced solutions to deal with network connection errors. Also ask them to check their outage system to see if there are any ongoing outages that may have caused Wi-Fi connection. If you suspect that problem is with your network equipment (wireless router/modem) contact the manufacturer of the equipment and ask help on how to fix it. Otherwise, you can set a tech visit so that a technician can come over to your place and thoroughly check your network setup and devices for any flaws. Talk to your service provider/carrier to schedule an appointment for that matter.

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