This page will serve as our troubleshooting page for both the HTC U12 and U12+ and we will be posting all the links to the articles we publish on our site that seek to fix problems encountered and reported by our readers.
While the U12 and U12 Plus are powerful devices, there will always come a time that you will encounter problems and that’s when this page will become helpful. so, if you’re one of the owners of these devices and found this page while trying to find a solution to a problem, then try browsing through the links below to find the help you need.
If none of our articles can fix your problem and you badly need our assistance, you can always contact us by completing our Android issues questionnaire. Don’t worry, it’s a free service so you don’t have to worry about anything. However, we ask you to provide us with the information we need so that we know where to start or how to fix your problem.
Key Features
- Android 8.0 (Oreo)
- 6.0 inches, 92.9 cm2 (~80.3% screen-to-body ratio)
- Qualcomm SDM845 Snapdragon 845
- Expandable Memory
- 12MP Rear-Facing Camera
- 8MP Front-Facing Camera
- Water & Dust Resistance
- Fingerprint Scanner
- 3500 mAh battery
- Bluetooth 5.0
Specifications
Display
- Super LCD6 capacitive touchscreen, 16M colors
- 6.0 inches, 92.9 cm2 (~80.3% screen-to-body ratio)
- 1440 x 2880 pixels, 18:9 ratio (~537 ppi density)
- Corning Gorilla Glass 5 protection
- DCI-P3 & HDR10 compliant
- HTC Sense UI
Firmware and Processor
- Android 8.0 (Oreo), planned upgrade to Android 9.0 (P)
- Qualcomm SDM845 Snapdragon 845
- Octa-core (4×2.8 GHz Kryo 385 Gold & 4×1.7 GHz Kryo 385 Silver)
- Adreno 630
Camera
- 12MP Rear-Facing Camera
- Geo-tagging, simultaneous 4K video and 9MP image recording, touch focus, face/smile detection, Auto HDR, panorama
- can record videos at [email protected], [email protected], HDR, dual-video rec.
- 8MP Front-Facing Camera
- f/2.0, 1.12µm, 1080p, HDR, panorama
Battery Life
- Non-removable Li-Ion 3500 mAh battery
Memory
- 6 GB RAM
- 128 / 64 GB ROM
- microSD, up to 512 GB
Connectivity
- Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
- Bluetooth v5.0, A2DP, LE, aptX
- comes with A-GPS, GLONASS, BDS, GALILEO
- USB v3.1, Type-C 1.0 reversible connector
Audio
- comes with a loudspeaker
- 3.5mm jack
- 32-bit/192kHz audio
- Active noise cancellation with dedicated mic
Build
- Dimensions: 156.6 x 73.9 x 8.7 mm (6.17 x 2.91 x 0.34 in)
- Weight: 188 g (6.63 oz)
- Single SIM (Nano-SIM) or Hybrid Dual SIM (Nano-SIM, dual stand-by)
- Pressure-sensitive buttons
- IP68 certified – dust/water proof over 1.5 meter and 30 minutes
Problems / Solutions
Power Issues
- How to fix your HTC U12 / U12 Plus that won’t turn on (easy steps)
- How to fix an HTC U12/U12 Plus smartphone that is not charging or charging but very slowly [Troubleshooting Guide/Charging Tips]
- How to fix your HTC U12/U12 Plus that suddenly went dead and won’t power on [Troubleshooting Guide]
Operating System Issues
- What to do if your HTC U12/U12 Plus is not recognized by your Windows PC? [Troubleshooting Guide]
- How to fix your HTC U12/U12 Plus smartphone that’s suddenly running very slow after installing an update [Troubleshooting Guide]
- How to fix Messenger app that keeps crashing or not loading properly on your HTC U12/U12 Plus smartphone [Troubleshooting Guide]
- How to fix your HTC U12/U12 Plus smartphone that won’t detect your SIM card, SIM card not inserted error [Troubleshooting Guide]
- How to fix HTC U12/U12+ that keeps rebooting randomly (easy steps)
- How to fix HTC U12/U12 Plus that cannot detect SIM card, No SIM card error [Troubleshooting Guide]
Apps Issues
Internet / Network Issues
- How to fix No SIM card error on your HTC U12/U12+ smartphone [Troubleshooting Guide]
- How to fix an HTC U12 / U12 Plus smartphone that keeps disconnecting from a Wi-Fi network [Troubleshooting Guide]
- How to fix your HTC U12/U12 Plus Wi-Fi connection that keeps dropping or unstable [Troubleshooting Guide]
Calling Issues
Texting Issues
- How to fix a Samsung HTC U12/12+ smartphone that won’t send MMS [Troubleshooting Guide]
- How to fix an HTC U12/U12 Plus that cannot send or receive text (SMS) messages [Troubleshooting Guide]
Camera Issues
Sound Issues
Memory Issues
Screen Issues