How to fix Twitter app that keeps crashing on Samsung Galaxy A5 (easy steps)

Twitter is one of the most popular apps used by smartphone owners across all platforms. Needless to say, it’s being updated regularly to make sure it runs smoothly on all devices. But even if that’s the case, we still have readers who are having issues with the app and some of those who contacted us are the owners of the Samsung Galaxy A5. According to them, they either get the error message “Unfortunately, Twitter has stopped” or the app closes by itself shortly after being opened.

Applications-related issues are generally not complicated. There are some that can be fixed even by a simple reboot but there are also cases wherein  you will have to resort to a more complicated method to fix them. In this post, I will walk you through in troubleshooting your Galaxy A5 with this kind of problem. We will try to rule out every possibility to be able to determine what the problem really is and hopefully, fix it. If you’re one of the owners of this phone and are currently having similar problems, continue reading as this post may be able to help you.

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Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy A5 with Twitter that keeps on crashing

The following procedures that you should do on your Galaxy A5 are the one that we often used in troubleshooting minor related issues like the one you are experiencing now. Since, we are not sure what really the real the problem, we suggest you to perform each and every step that we provided and observe closely if the issue still persists after you do so. That being said, here are the methods that you should follow:

First Solution: Perform Forced Reboot

As what I’ve mentioned earlier, app crashing can be triggered also by a glitch in the system. So, before you perform any of the steps we provided be sure to do first the forced reboot method. This is a simulated battery disconnect which is the equivalent of the battery pull procedure to those devices that has a removable battery. Doing this will close all apps running in the background and refreshes the phone’s memory. Just press and hold the Power and Volume Down buttons simultaneously for 10 seconds until the device reboots.

Once the device becomes active, open Twitter again to know if it still crashes or not. If it works perfectly after this, then problem is fixed and it could have been just a result of minor issue in the firmware. However, if the problem continues, then it could be an issue with the app. Try to do the next steps.


Second Solution: Clear Cache and Data of the Twitter app

Sometimes, due to corrupt files and data the app could no longer function normally and ends up crashing once you attempt to open it. We have to bring the app back to its default settings by deleting all its cache and data so that newer ones will be created. Don’t you worry, this method won’t ruin your phone nor your files and data saved in the internal storage.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Swipe a few times to view the contents of ALL tab.
  4. Find and tap Twitter.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

Open and try using Twitter after doing this procedure to know if the problem got fixed. If the issue continues, then try the next step.

Third Solution: Check if there’s an update available

One of the reasons that an app crashes is due to a compatibility issue with the firmware. Developers often roll out updates to make sure their apps will work perfectly and smoothly but there are times when the updates are a bit late and it could be the reason why Twitter is crashing on your phone. So, follow these steps to find out if there’s and update for it and install it…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Find and tap Twitter and then tap Update to update it.

If there’s an update and you downloaded it but the app is still crashing, then move on to the next procedure. Do the same thing if there’s no update available for the app.

Fourth Solution: Uninstall and Reinstall Twitter app

If there’s no available update for the of if the update didn’t fix the issue, then you should try uninstall Twitter to remove all its associations in the firmware and other apps. After which, download and reinstall it to make sure you have the latest version running on your phone.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Twitter..
  4. Tap Uninstall.
  5. Tap Uninstall again to confirm.
  6. From the Home screen, navigate: Apps > Play Store.
  7. Tap the Google Play search bar (at the top) then enter Twitter and select it from the list.
  8. Now tap Install.
  9. To continue, review the required app permissions then tap Accept.

After this and the problem continues to bug you, then you have no other choice but to reset your phone.

Fifth Solution: Perform Master Reset on your Galaxy A5

A master reset will fix any app-related problems like this but we’re always hesitant to suggest it because you may lose some of your important files and data. But in this case since the problem is not fixed after doing the procedures above, you have to reset your phone. So, make sure you backup all your important files especially ones that are stored in your phone’s internal storage. After which, disable the Factory Reset Protection (FRP) so that you won’t be locked out of your device after the reset. Here’s how you do it:

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.

After disabling FRP, follow these procedures to reset your Galaxy A5:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide have helped you one way or another. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

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