How to fix phone calls that keep dropping on your Galaxy S10 Plus

Sudden drop of call is an indication that your smartphone is having some system issues that are particularly related to network errors. This issue has affected almost all smartphone variants and surfaced among the widespread concerns raised by end-users. Even Samsung’s top of the line smartphone is not exempted. A matter of this fact, many users have been escalating reports about a problem on phone calls that keep dropping on their Galaxy S10 Plus. 

If you’re one of those Samsung Galaxy S10 plus users affected by the issue, I’ve laid out some suggested solutions that might help you resolve the problem on your end. Read on and try each procedure to check which one resolves your Galaxy S10 Plus problem on drop calls. Prior to performing the steps, make sure that your phone has a stable signal reception. If not, then you will need to deal with no signal or no service error beforehand. If there’s no problem with the network reception, then you can move on and start troubleshooting your device.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us. 

First solution: Force close Phone app on your Galaxy S10 Plus. 

Apps that are running in the background might have been corrupted and eventually caused conflicts to the phone’s calling system or Phone app. If you’ve recently opened Phone app but did not close it yet, force closing it might solve the problem. Here’s how:

  1. On your screen, tap the Recent app soft key (the one with three vertical lines at the bottom of your screen).
  2. Swipe left or right on the Recent apps preview screen then look for the Phone app.
  3. Swipe up on the Phone app preview to close it. You can also select Close All App to force close all apps. 

You can also close the phone app using the App info menu via settings. Here are the steps:

  1. Access Settings from the Main menu. 
  2. Select Apps.
  3. Tap on More settings icon (at the upper right corner of your screen, with three-dot icon).
  4. Select Show system apps.
  5. Look for then select Phone app.
  6. Then select Force Stop

Follow the same steps to force close any other apps that are left running in the background. Doing so will help prevent them from causing conflicts to the Phone app.

ALSO READ: Zedge keeps stopping on Samsung Galaxy S10 Plus. Here’s the fix.

Second solution: Reboot your Samsung Galaxy S10 plus. 

This is a commonly used workaround when resolving software-related issues on the device. Restarting your phone will refresh the system and eliminate minor glitches that have been accumulated while your phone was running. Performing this simple trick might render huge a significant outcome and eradicate the problem completely. If you haven’t already, then here’s how to restart your Samsung Galaxy S10 Plus:

  1. Press and hold the Power button and the Volume down button simultaneously for at least 10 seconds or until the phone power cycles. 
  2. Allow another few seconds until the Maintenance Boot Mode screen appears.
  3. Press either of the volume buttons to navigate on the options then highlight Normal Boot.
  4. Press the Power button to select. 

Allow your phone to execute the boot-up sequence and wait for the reboot process to complete then perform a test call to check if it works as intended.

Third solution: Clear system cache partition. 

Erroneous cache can also affect your phone’s calling feature. Thus, clearing cache regularly is recommended as it will provide optimum performance on your phone and might help eliminate cache-inflicted errors and symptoms. Just follow these steps to clear cache on your Galaxy S10 Plus:

  1. Turn off your phone, to get started. 
  2. Press and hold the Volume up button and the Bixby key simultaneously. 
  3. Then press and hold the Power button
  4. Release all keys once you see the Android logo on the screen then wait for the Android system recovery menu options to appear.
  5. Once you see the recovery menu options, press the Volume down button repeatedly until wipe cache partition is highlighted.
  6. Press the Power button to select. 
  7. Press the Volume down button repeatedly until Yes is highlighted then press the Power button to select.
  8. Wait for the system to clear the cache partition then highlight Reboot System now using the Volume button.
  9. Press the  Power button to confirm system reboot. 

Wait for the phone to complete the reboot process and establish a stable signal to cellular network.

You can also clear cache directly from the Phone app. It will help in removing old and corrupt cached files and likewise could help in resolving drop call issue on your Galaxy S10 Plus. Here’s how to do it:

  1. Access Apps icon from the Home screen. 
  2. Select Settings
  3. Tap on Apps.
  4. Tap on More settings icon (at the upper right corner of your screen, with three-dot icon).
  5. Select Show system apps.
  6. Find the Phone app
  7. Select Storage
  8. Tap Clear cache option. 

After clearing caches, reboot your device and check if the issue has been resolved. If phone calls are still dropping, try other applicable solutions to eliminate other factors.

ALSO READ: Samsung Galaxy S10 Plus shows “Messenger has stopped” error

Fourth solution: Check for software updates.

Samsung often provides software updates that are programmed to fix stubborn bugs and software glitches, including those that have ruined network-related functions. Checking and installing available updates on your Samsung Galaxy S10 Plus is therefore the next workaround for you to try on. Normally, notifications are automatically provided once there is an available update for your device. But if you did not receive any, you can manually check it then. To check if a new firmware update is available for your Galaxy S10 Plus, just follow these steps:

  1. Access Settings from the Main menu. 
  2. Select About Phone.
  3. Tap on Software update.

Wait for your phone to check software updates. If there is a new update, select the Download button then follow the rest of the on-screen instructions to complete the entire process. 

Fifth solution: Reset network settings. 

If the issue is caused by a minor network errors, then a reset on the network settings might help fix it. This process will delete all saved network-related information including cellular settings on your phone and then restore its default network values and options. Network bugs and glitches that might have caused the drop call problem on your Galaxy S10 Plus are likewise eliminated in the process. Here’s how it’s done:

  1. Open the Apps tray by swiping up on an empty spot on the Home screen
  2. Select General Management
  3. Tap on Reset
  4. Select Reset network settings
  5. Tap on Reset settings.
  6. Enter your PIN if asked.
  7. Select Reset settings again. 

Wait for the reset process to complete. Then allow your phone to acquire a stable cellular network signal before performing a test call.

ALSO READ: How to fix Samsung Galaxy S10 Plus that’s running slow

Sixth solution: Reset to Factory Settings. 

If the issue has been caused by a more complex system glitch, then you may need to opt in for a stronger solution. This is when you’d consider performing a full system reset or master reset on your Galaxy S10 Plus. Doing factory reset will clear all saved data on your device including saved files, app downloads, and other personal information. If the issue is inflicted by invalid configurations on your device settings, this reset might fix it. Just be sure to back up  your important files prior performing the steps so you’d still be able to restore them afterwards. If you’re ready, just follow these steps:

  1. Access Apps icon from the Home screen. 
  2. Select Settings
  3. Select General Management
  4. Tap on Reset
  5. Select Factory data reset.
  6. Read the details then select Reset to proceed.
  7. Enter PIN code if prompted.
  8. Tap Delete All to complete. 

Your phone should restart automatically when the reset is finished and then loads up its default factory settings. As soon as it acquires a stable network signal place a test call to see if the drop call problem is gone. Don’t forget to set up the key features of your phone so you can use them again. You can use the start-up wizard to set up your phone as new.

Still experiencing drop calls on your Galaxy S10 Plus?

If the solutions above did not fix the problem, be sure to escalate them to your network service provider/carrier so they’ll be able to assist you further. You can also ask them to check their outage board and see if there are any transpiring temporary outages that might have affected cellular services in your place.

Another handy trick you can try is the SIM card removal and installation. It works be removing the SIM card from your Galaxy S10 Plus and then reseat the card into the SIM card tray.

Doing this trick will help rule SIM-card issues from the underlying causes. Minor problems affecting SIM-related services are also addressed by this workaround. 

Finally, you can bring your phone to the nearest Samsung service center and have it checked by an authorized technician. Your device might have obtained some sort of physical or liquid damage that ruined some network components.

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