How to fix Netflix that keeps crashing on Samsung Galaxy S8 Plus after the Android 8.0 Oreo update (easy steps)

ByHarold Hisona

An app crash is often characterized by two signs; either the app closes the moment is opened or the user gets the error message that, in this case, says “Unfortunately, Netflix has stopped.” Some of our readers have been contacting us because of a problem with their Samsung Galaxy S8 Plus units that’s bugged by a Netflix issue. According to some, the problem started after the Android 8 Oreo update while others reported that they noticed the app started to buffer more often while streaming videos before it started closing by itself.

If this is just a problem with the app, which I believe it is, then you can fix it on your own without any help from a technician. In other words, you don’t have to bring the phone to the shop to make Netflix work perfectly again. I will walk you through in troubleshooting your phone below and I will also share with you the solution we’ve been using to address similar issues in the past. So, continue reading as this post may be able to help you one way or another.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How to fix Netflix that keeps crashing on Galaxy S8 Plus

Based on my own experience, this kind of problem is pretty minor and you can actually fix it by performing one of the solutions below…

Reboot your phone – if this is the first time you encounter this problem, don’t do anything complicated without rebooting your phone because it could be just a result of a system glitch. Glitches happen all the time and app crashes are just some of its results or symptoms. After the reboot, try using Netflix to know if the error still shows up or if it would still crash and if so, try doing the forced reboot by pressing and holding both the volume down and power keys at the same time for 10 seconds or more. After doing this and the problem continues, move on to the next solution.

Reset Netflix – with this I mean clear the app’s cache and data to bring it back to its default settings and configuration. If this is purely a problem with the app, then this procedure is more than enough to fix it. However, all the files that the app may have downloaded or cached will be deleted. You can reset the app by going to your phone’s Settings and into the Application Manager and find Netflix. After clearing the cache and data, open Netflix to know if the problem persists and if it still does, try the next solution.

Uninstall Netflix and reinstall it – it’s also possible that the problem is due to compatibility issue between the app and the firmware considering the fact that you just updated your phone’s firmware to the latest version. Apps like Netflix are often updated when new firmware are rolled out so you may just need to update it to make it work again. However, instead of just updating it, it’s better to uninstall it from your phone to remove all its associations with other apps as well as delete all of its data files and caches. After which, you may download it from the Play Store and reinstall it on your phone.

Backup your files and reset your phone – after the first three procedures and your phone is still not being able to use Netflix due to the same problem, then you should take time backing up your important files and data and then reset your device. Regardless whether this is just an issue with the app or the firmware, a reset will take care of its.

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Detailed instructions on how to do the procedures mentioned in the troubleshooting guide

The following procedures are ones I mentioned in the troubleshooting guide above…

How to Reset Netflix

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Netflix.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

How to Uninstall and reinstall Netflix

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Netflix.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to make sure you have the latest version of the app in your phone, download a fresh copy from the Play Store and install it.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘netflix’ in the search box.
  4. Select Netflix then tap Install.
  5. To continue, review the required app permissions then tap Accept.

How to Reset your Galaxy S8 Plus

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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