Some Android users have encountered the Google Play Store error 971 while installing PUBG and some other popular applications. The actual error message will be like this “PUBG can’t be installed. Try again, and if the problem continues, get help troubleshooting. (Error code:-971)” and it varies from app to app. The thing is when this error shows up, the downloaded data or files will mean nothing as you will have to re-download the app you want to install and if you don’t address this problem before you do that, you will still be greeted with the same message.
In this guide, I will walk you through in troubleshooting your phone that keeps showing this error message everytime you download an app. I personally encountered this problem in the past and I know a couple of procedures that will surely fix this problem. So, if you’re one of the users that’s experiencing this issue, continue reading as this post may be able to help you.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.
Here are the things you can do if your phone is bugged down by the Play Store error 971…
- Make sure you have enough storage left in your device.
- Download the app to the internal storage.
- Reset network settings to refresh connection.
- Reset Google Play Store.
- Factory Reset your phone.
Your device’s storage always has something to do with Play Store error 971 that’s why we must begin our troubleshooting by checking if there’s enough storage left. Play Store may be able to read the storage device but if there’s not enough space left, then it won’t be able to write on it. With that being said, try to move some of your files to the SD card or to a computer to free up some space.
On the other hand, if you’re downloading the app directly into the SD card, try changing the destination to the internal storage and if the installation is successful, just move it to the SD card after that. There are times when the system has some issues reading and writing on the card so you have to do this to rule out this possibility.
The next thing you have to do if the problem continues even after doing the first two procedures is to reset the network settings of your phone. This will refresh the connection of the device to the network but you have to reconnect to the same network after doing this as all hotspots will be deleted. If the error still shows up after this, then try the next one.
Clear the cache and data of the Google Play Store so that they will be replaced with new ones. Don’t worry, everything is automated and all you have to do is initiate the clearing of those files by going to Application Manager and opening the Play Store’s settings page. None of your applications will be deleted if you did this so it’s safe yet very effective.
Lasly, if all else fails, a reset will be your best bet as it will fix almost all software-related problems. The Play Store is one of the core apps that comes pre-installed in every Android device so needless to stay the app is embedded in the firmware. The error might be just a result of a more serious firmware issue that’s why you need to reset the device. Before the reset, make a backup of your important files and data first as they will be deleted.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading
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