How to fix Google Pixel 3 XL Play Store error authentication required

Google Play Store error authentication required is among the common errors across many Android phones. If you are getting this error on your Google Pixel 3 XL, learn how to fix with these steps.

Solution 1: Forced restart

Many Google Play Store errors are fixed by simply refreshing the system. Make sure to simulate the effects of a battery pull. Simply press and hold the Power button for about 10 seconds. Afterwards, wait for your phone to complete the reboot sequence and see what happens.

Solution 2: Remove Google account

One of the effective methods of fixing any Google Play error is to delete the associated Google account from the device, then add it back again. If you haven’t tried it yet, here’s how it’s done:

  1. From a Home screen, touch and swipe up to display all apps.
  2. Open Settings app.
  3. Tap Users & accounts.
  4. Tap the appropriate Google account.
  5. Tap Remove account.
  6. Tap Remove account to confirm.

Once the account has been deleted, restart the device and add your account.


To add your account again:

  1. From a Home screen, touch and swipe up to display all apps.
  2. Navigate: Settings Settings app icon > Accounts Accounts icon.
  3. Tap Add Account.
  4. Enter the appropriate Gmail address then tap NEXT.
  5. Enter the appropriate Password then tap NEXT.
  6. If ‘Try another way to sign in’ appears, select a method to validate account.
  7. To continue, review the Terms of Service and Privacy Policy then tap I AGREE.
  8. If presented, enable or disable any of the following:
    • back up your phone’s apps
    • app data
    • settings
    • personal dictionaries
    • Wi-Fi passwords.
  9. Tap the Back arrow Back navigation icon or the Home icon Home navigation icon to exit.

Solution 3: Revert Google app settings to defaults

Returning the Google  Play Store app itself by deleting its data is another way to deal with Google Play Store problems. Here’s how:

From a Home screen, touch and swipe up to display all apps.

  1. Go to Settings.
  2. Tap Apps & notifications.
  3. Tap See all ‘xx’ apps.
  4. Find and tap Google Play Store app.
  5. Tap Storage.
  6. Tap Clear data.
  7. Restart your Pixel 3 XL.
  8. Set up your Play Store app.

Solution 4: Uninstall Google app updates

In some cases, deleting Google Play Store updates may work as well. If nothing has worked at this point, be sure to do this troubleshooting step. Here’s how:

  1. Go to Settings.
  2. Tap Apps & notifications.
  3. Tap See all ‘xx’ apps.
  4. Find and tap Google Play Store app.
  5. Tap More settings icon at the upper right (three-dots).
  6. Tap Uninstall updates.

Solution 5: Delete data of Google Services Framework

Perhaps the problem may not be the Play Store app itself but the core app called Google Services Framework app. Try to delete this app’s data and see what happens.

  1. Go to Settings.
  2. Tap Apps & notifications.
  3. Tap See all ‘xx’ apps.
  4. Find and tap Google Play Store app.
  5. Tap Storage.
  6. Tap Clear data.
  7. Restart your Pixel 3 XL.

Solution 6: Factory reset

Should nothing help at this point, you can always try to do a more drastic option of wiping the phone thru factory reset. This will return all software settings to their defaults as well as delete all personal data. Be sure to back your files up before doing the steps below.

  1. Create a backup of your personal data.
  2. Make sure to know the username and password for Google account in the phone.
  3. Open Settings app.
  4. Tap System.
  5. Tap Advanced.
  6. Tap Reset options.
  7. Tap Erase all data (factory reset) and then Reset phone. If needed, enter your PIN, pattern, or password.
  8. To erase all data from your phone’s internal storage, tap Erase everything.
  9. When your phone has finished erasing, pick the option to restart.
  10. Set up your phone and restore your backed-up data.