No Signal issue is one of the perennial issues that a lot of Android users encounter. The problem does not have a single common factor so logical troubleshooting is needed to narrow down the causes. In this troubleshooting episode, we help Google Pixel 3 XL owners deal with this problem.
Before we proceed, be reminded that we provide answers to Android problems. If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Step 1: Refresh the system
Before you do any software changes, it’s good idea if you can refresh the system first. If you are unable to use your Pixel 3 XL normally nor restart it the traditional way, try to do a forced reboot. Simply press and hold the Power button for about 10 seconds. Afterwards, wait for your phone to complete the reboot sequence and see what happens.
Step 2: Reseat SIM card
Another troubleshooting step that you want to do early on is to see if a bug has developed that’s tied to the SIM card. To do this, you want to remove SIM card from the phone to see what happens. Be sure to power down your Pixel 3 XL first before you do this step.
To remove a SIM card from your Pixel 3 XL:
- Turn off your Google Pixel 3.
- Prepare the SIM card ejector tool or SIM card removal tool
- Insert the SIM removal tool into the hole in the SIM tray. This tray is found on the left hand side of your phone.
- Make sure to push the SIM card ejector tool firmly until the SIM card tray is ejected.
- Remove the SIM card from the tray.
After disconnecting the SIM card, wait for at least 10 seconds before putting it back in. Then, turn the phone back on and check for the problem.
Step 3: Insert SIM to another phone
There’s a chance that the problem may have something to do with your SIM card. If you have another compatible device, insert your SIM card to it and see if it can get signals from your network. If the SIM card works on another device, you should continue troubleshooting your Pixel 3 XL.
If the second device will have the same No Signal issue when the SIM is in it, then that’s obviously a SIM card or account problem. Visit your local carrier’s store and get a new SIM card. While at it, be sure to also ask them to check if there’s any provisioning problems with your account.
Step 4: Reset network settings
The next troubleshooting step to do after checking the SIM card is to force the phone to delete all network settings. This is usually effective in fixing network problems. Here’s how to do it:
- From a Home screen, touch and swipe up to display all apps.
- Tap Settings.
- Tap System.
- Tap About.
- Tap Advanced.
- Tap Reset options.
- Choose from the following:
- Reset Wi-Fi, mobile & Bluetooth
- Reset app preferences
- Erase all data (factory reset)
- Select Reset settings.
- If prompted, enter the PIN, password or pattern.
- Tap Reset settings to confirm.
Step 5: Check for downloaded app issue
One of the common reasons for many Android issues is apps. Not all apps are created equal so there’s always a chance that one of the apps you’ve downloaded is problematic. To see if that’s the case, try to boot the phone to safe mode. Safe mode suspends all apps you’ve downloaded, allowing only pre-installed ones to run.
To restart your Pixel 3 XL to safe mode:
- Press and hold the Power button.
- On your screen, touch and hold Power off.
- Tap OK.
- After you see “Safe mode” at the bottom of your screen, wait to see if the problem goes away.
Remember, safe mode blocks third party or downloaded apps. If the problem goes away in safe mode, you can bet one of the apps is to blame. To identify which of your downloaded apps is causing the problem:
- To exit safe mode, restart your device.
- One by one, uninstall recently downloaded apps. After each removal, restart your device. See whether removing that app solved the problem.
- After you remove the app that’s causing the problem, you can reinstall the other apps that you removed.
Step 6: Factory reset
If all the troubleshooting steps above won’t solve the freezing issue on your Pixel 3 XL, the final software troubleshooting step that you can do is to wipe it. This way, you can return all software settings back to their defaults in one stroke. If the reason for the problem is software related, factory reset will most likely help.
To factory reset your Pixel 3 XL:
- Create a backup of your personal data.
- Make sure to know the username and password for Google account in the phone.
- Open Settings app.
- Tap System.
- Tap Advanced.
- Tap Reset options.
- Tap Erase all data (factory reset) and then Reset phone. If needed, enter your PIN, pattern, or password.
- To erase all data from your phone’s internal storage, tap Erase everything.
- When your phone has finished erasing, pick the option to restart.
- Set up your phone and restore your backed-up data.
Step 7: Contact your network operator
If the problem won’t be resolved by returning all software settings to their defaults, try to talk to your carrier first so they can help you isolate the cause. You are a paying customer and right now, you have trouble using their network services. As long as the cause is not hardware-related, they should be able to help you with this trouble.