Garmin fitness trackers are among the popular brands of fitness trackers that millions use around the world. In this troubleshooting article, we show you the steps to take if your phone is having difficulty connecting to a Garmin Vivosport device.
What to do if phone won’t connect to your Garmin Vivosport
Ideally, you should research in advance if your Garmin Vivosport is compatible with your phone. Fortunately, this fitness tracker supports almost all the popular flagship devices. If you do have a non-flagship phone and it’s having an issue connecting to your Garmin Vivosport, here’s what you should do:
- Make sure that Bluetooth® wireless technology is turned on.
- On your smartphone, open the Garmin Connect™ Mobile app.
- Tap More options icon usually indicated by a three horizontal line icon, or three-dot icon.
- Select Garmin Devices.
- Tap Add Device to enter pairing mode.
- On your device, hold the touchscreen to view the menu and select the gear or cog icon.
- Tap Phone Bluetooth icon.
- Tap Pair Now to enter pairing mode.
Additional possible solutions
If the steps above won’t let your Garmin Vivosport to connect to your phone, try these other workarounds.
Install updates. Just like with other Android apps, Garmin Vivosport app regularly receives updates to improve performance and fix bugs. Make sure to keep the app up-to-date by visiting the Play Store app on your phone.
Check if Garmin Vivosport software is updated. The Garmin Vivosport device runs a software that also needs frequent updates. Verify if the software version is up to date by connecting it to your computer and checking it with Garmin Express program. By default, Garmin Express automatically checks for updates and installs them whenever they become available.
Confirm your phone software is up to date. Ensure that the Android version running on your device is the most recent one for it.
Verify if your phone’s Bluetooth is compatible. Your phone must meet the minimum requirements in order for it to work with Garmin Vivosport.
If you’re using an Android:
- 4.4 OS or later
- Bluetooth 4.0 or later
Garmin tries to make their device compatible with popular Android devices. These includes low-end, mid tier, and high-end flagships.
If you’re using Apple iOS:
- iOS 10.0 or later
- Compatible with iPhone, iPad, iPod touch