How to fix Fitbit Versa that won’t connect to WiFi?

Your Fitbit Versa is more than just a health tracker, it’s a smartwatch. Being able to connect to the Internet and other devices is what made it “smart.” But some users have been complaining about their Versa that reportedly won’t connect to their WiFi network.

In this post, I will guide you in troubleshooting your Fitbit Versa that won’t connect to a WiFi network. So, if you’re one of the owners of this device and are currently being bugged by a similar problem continue reading as this article may be able to help you.

But before we move on, if you are looking for a solution to a different problem, drop in on our Fitbit Versa Troubleshooting page for we have already solved some of the most common issues with this device. We may have already published articles that could help you with your problem. Or, if you need further assistance, fill up our questionnaire as we may be able to help you with your concern.

Going back to our troubleshooting, here’s what you need to do if your Fitbit Versa can no longer connect to a WiFi network…


Make sure it’s compatible with the network. While it can connect to majority of the networks, your Versa cannot connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles.

Make sure the watch is connecting to the network you’re trying to connect. It’s a no-brainer but you must try this as your watch may not be connecting to the network you want to connect.

  1. From the Fitbit app dashboard, tap or click the Account icon > your watch tile.
  2. Tap or click Wi-Fi Settings.
  3. Tap or click Add Network and follow the on-screen instructions to connect your watch.

Reboot your watch and try to reconnect. This one is actually the most effective solution based on reports we received from our readers. Just follow these steps and your Versa may work normally again.

  1. Restart your watch by pressing and holding the back (left) and bottom buttons until you see the Fitbit logo.
  2. Go back to the Fitbit app and try again to add a Wi-Fi network.
  3. If you see other networks appear in the list of available networks, but not your preferred network, move your watch closer to your router.

Reset your Fitbit Versa. If all else fails, this is the next thing you will do. It will bring the watch back to its default settings and configuration and it may work after that.

  1. Connect the Fitbit Versa to the charging cable.
  2. Hold all 3 buttons for about 15 seconds, until the Fitbit logo appears.
  3. When the Fitbit logo disappears release the Bottom Right button, then keep holding the Left and Top Right button until you feel a strong vibration. This indicates the factory reset was initiated. This process may take several seconds, and eventually, the static logo will appear and the device will boot the image on the factory slot (Says go to Fitbit.com/setup). If you fail to release the ‘Bottom Right button’ in time, or otherwise don’t follow the procedure the static logo will appear quickly and boot without factory reset.

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