How to fix Galaxy S10 5G Play Store not working | Google Play Store keeps crashing

One of the common issues in Android is Google Play Store related. In this troubleshooting episode, we would like to provide solutions on how to fix Galaxy S10 5G Play Store not working issue. The solutions in this article can be applied to other Samsung Galaxy devices so even if you don’t have a Galaxy S10 5G, you can use this as a reference or troubleshooting guide for the same problem.

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How to fix Galaxy S10 5G Play Store not working | Google Play Store keeps crashing

If you’re looking for solutions to your Galaxy S10 5G Play Store not working issue, find out what you can do about it below. There can be many different reasons why Play Store app may suddenly stop working. Hopefully, one of the solutions below will fix what you have.

S10 5G Play Store not working fix #1: Close Play Store app

When facing any apparent issue with a certain app, the first thing that should be done is to restart it. This often fixes minor bugs that may develop within the app. If your Google S10 5G Play Store is not working and you don’t know the reason why, you should consider this troubleshooting step first. 

There are two ways to restart Google Play Store. 

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Google Play Store app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Play Store app.
  6. Tap Force Stop.

S10 5G Play Store not working fix #2: Check for errors

Google Play Store is usually stable most of the time. At times when it malfunctions, it’s usually brought about by software changes or coding errors. If your Google Play Store app keeps showing a certain error message or code, take note of that and do a quick Google search about it. Majority of Play Store errors have corresponding workarounds and they are usually available online. If what you’re getting is common, you’ll most likely get a fix for it easily. 

S10 5G Play Store not working fix #3: Restart device

Should your Galaxy S10 5G Play Store is still not working at this time, the next best thing that you can do is to refresh the device itself. You can do this by doing a soft reset. 

This type of restart is usually helpful in situation like the one you’re having. To soft reset your Galaxy S10 5G:

  1. Press and hold the Power and Volume down key for up to 45 seconds.
  2. Wait as the device restarts.

In some Galaxy S10 5G versions, there may be a slight different way to do the same procedure. Here’s how:

  1. Press and hold the Power and Volume Down buttons until the ‘Maintenance Boot Mode’ screen appears (approx. 10 seconds).
  2. From the ‘Maintenance Boot Mode’ screen, select Normal Boot. Utilize the volume buttons to cycle through the available options and the Power button to select.
  3. Wait for the process to complete. It may take up to 60 seconds.

S10 5G Play Store not working fix #4: Uninstall updates

If the S10 5G Play Store not working problem happened recently after installing app updates, it’s possible that the issue may be caused by poor coding. Try to uninstall updates for Google Play Store to fix it. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Play Store app.
  6. Tap the three-dot icon at the upper right.
  7. Tap Uninstall updates.

S10 5G Play Store not working fix #5: Clear app cache

Apps and Android use different types of cache or set of temporary files to perform tasks. Sometimes, caches may cause problems. To see if the Play Store app cache is corrupted, try to clear it. Don’t worry, this won’t delete any personal data. Once the cache for this app is cleared, it will compile another set of temporary files over time. To clear Google Play Store app cache with these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Play Store app.
  6. Tap Storage.
  7. Tap Clear cache button.

S10 5G Play Store not working fix #6: Delete app data

Should clearing the app’s cache won’t help, your next move would be to return the app to its defaults by clearing its data. The steps are basically the same for clearing the cache. Instead of tapping on clearing the cache, just tap on Clear Data. Doing so will return the Google Play Store app to its factory settings so you’ll have to sign back in to your Google account before you can use it again.

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Play Store app.
  6. Tap Storage.
  7. Tap Clear data button

S10 5G Play Store not working fix #7: Reset Google Services Framework app

One of the effective methods in fixing Google-related problems is by clearing the data of Google Services Framework. Google Services Framework is an important default app that can sometimes become buggy. To ensure that Google Services Framework is in top shape, follow these steps to clear its data:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Google Play Store app.
  6. Tap Storage.
  7. Tap Clear data button.
  8. Restart the device and check for the problem.

S10 5G Play Store not working fix #8: Clear cache partition

Another type of cache that can negatively impact the entire system or some apps when corrupted is the system cache. This one is used by Android Operating System to load apps. System cache usually gets corrupted after an update, following app installation, or if there’s system-wide changes. To see if you have a bad system cache issue, follow the steps below:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

S10 5G Play Store not working fix #9: Reset network settings

Google Play Store is one of the apps in an Android that may not work properly if there’s poor internet connection. Sometimes, networking issues are caused by bad or incorrect network configuration. If you’re having trouble with Google Play Store and you have no idea why, try to reset your phone’s network settings.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

S10 5G Play Store not working fix #10: Reset app preferences

Apps need other apps and default system apps or services in order to work. To check if Google Play Store is missing an important default app causing it to crash, you can reset app preferences. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S10 5G and check for the problem.

S10 5G Play Store not working fix #11: Install updates

At times, a device only needs an update in order to work properly. This is also true for apps. Make sure that you keep all apps up-to-date if none of the solutions mentioned above has not helped so far. If you have pending Android updates, be sure to also install them to keep bugs at a minimum.

S10 5G Play Store not working fix #12: Check for bad apps

In some other similar cases, the cause may be a bad app. To check if that’s the case, restart the device to safe mode and see what happens. Here’s how:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If the S10 5G Play Store not working issue won’t appear on safe mode, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 5G is still problematic, repeat steps 1-4.

S10 5G Play Store not working fix #13: Delete Google account

Removing Google account from a device sometimes work in fixing Google Play Store errors. Be sure to do so at this point if you haven’t tried it yet. Here’s how it’s done:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Select the appropriate Gmail address. If there are multiple accounts, make sure to pick the one you want to remove from the device.
  6. Tap Remove account.
  7. To confirm, review the notification then tap Remove account.

Once the account has been removed, you can add it again after doing a device restart. Learn how to add your Google account back below:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Accounts and backup.
  4. Tap Accounts.
  5. Tap Add account.
  6. Tap Google. If you set up a screen lock option such as PIN, Password, or Pattern, you should enter it here when prompted.
  7. Enter the Gmail address then tap NEXT.
  8. Enter the password then tap NEXT.
  9. To continue, review the Terms of Service and Privacy Policy then tap I AGREE. To review the Terms of Service and Privacy Policy, tap the appropriate link and language then tap Close (at the bottom) when finished.
  10. If presented, tap the Back up to Google Drive switch to turn on, then tap Accept.

S10 5G Play Store not working fix #14: Factory reset

If the S10 5G Play Store not working issue remains at this stage, you must do a drastic troubleshooting step. Factory reset is often effective in fixing problems caused by software bugs. Since most of Play Store problems are due to minor bugs, this will most likely help. This will delete all personal data so be sure to back them up ahead of time.

To factory reset your Galaxy S10 5G:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 5G using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 


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