|

How to fix “Error retrieving information from server [RPC:S-7:AEC-0]” on Samsung Galaxy Note 9

ByHarjie Hisona

When “Error retrieving information from server [RPC:S-7:AEC-0]” shows up on your Samsung Galaxy Note 9, it means that your phone encountered some issues while trying to download or update applications from the Google Play Store. Apparently, it’s a server issue and before you do anything to try and fix the problem, you must try to wait it out first because server errors are fixed within a matter or minutes. Considering it’s Google servers we’re talking about, you can expect a quick resolution to the problem.

However, there are times when you have to do something to fix the problem and that’s the purpose of this post. I will share with you the solution we’ve been using in addressing this specific problem. So, if you’re one of the owners of the Galaxy Note 9 and are currently having issues downloading or updating applications due to this error, then continue reading as this post may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to troubleshoot Note 9 with “Error retrieving information from server [RPC:S-7:AEC-0]” issue

Based on my experience, this kind of problem isn’t really that serious. Most of the time it can be fixed without you doing anything so you should just wait it out and trust Google in fixing their servers. But if the error lasts for more than an hour, then here are the things you need to do…

  1. Delete your Google account and re-sync it. While it may be just a server issue, there are times when it’s also about your Google account. Synchronization is everything when it comes downloading and uploading of data. We don’t know for sure what the problem is it’s better to just remove your Google account and then set it up again. Go to Settings > Accounts and then delete your Google account. Reboot your phone after doing so and then set up your account once again. More often than not, this would fix the problem so it must be the first thing you need to do if the issue is not fixed after an hour or two.
  2. Reset Google Play Services. Some owners said that it’s the Google Services Framework that needs to be reset when this problem occurs but I recommend clearing the cache and data of the Google Play Services. This will refresh all the services necessary in synchronizing your account with all the Play services. Refer to the step-by-step instructions below on how to reset the Play Services on your Galaxy Note 9.
  3. Perform the Master Reset. If everything else fails, then you need to reset your Galaxy Note 9 since this problem concerns the Play Services which are among the core services running in the background. So, backup your important files and data and then reset your phone. After the reset, set up your device and use the same Google account that was set up prior to the reset. Refer to the instructions below to know how to perform the Master Reset on your device.

These are the step-by-step instructions on how to perform the procedures I mentioned above…

How to Reset Google Play Services

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Google Play Services.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

How to perform the Master Reset on Galaxy Note 9

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Leave a Reply

Your email address will not be published. Required fields are marked *