How to fix app problems on Galaxy Note 5

As long as smartphones uses apps, problems will always haunt us. Our post today demonstrates some of the annoying app issues on the new #Samsung #GalaxyNote5 devices. If you have your own share of app problems, this post may help you fix it.

Note 5

These are the topics discussed in this post:

  1. “Action Required” message keeps popping up after Gmail account was deleted off Galaxy Note 5
  2. Galaxy Note 5 can no longer be accessed due to forgotten Google account credentials
  3. LG Urbane watch won’t connect via Bluetooth to Galaxy Note 5
  4. Wi-Fi connection very slow on Galaxy Note 5 when loading Snapchat, Instagram, Gmail
  5. Unable to update Snapchat on Galaxy Note 5
  6. Snapchat video taken by Galaxy Note 5 not working when sent to friends
  7. Facebook and Instagram apps not loading in Galaxy Note 5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of that page.


Problem #1: “Action Required” message keeps popping up after Gmail account was deleted off Galaxy Note 5

Issue: I made a new Gmail account a few months ago and decided to delete it. Since it’s Gmail, it had a chance to tether itself to Google+ and all other google bs.


Resulted problem:

Ever since I’ve deleted this account I’ve been getting an “Action Required” message in my notification bar at the  top of my screen.

Swiping this away is a temporary fix for maybe an hour.  I’ve also attempted solving this by tapping the error message and erasing it again. 

It’s a battery draining, irritable mess. And I’m losing sanity. Please help me get rid of this error message! Thank you so much. — Evelyn

Solution: Hi Evelyn. Android operating system is deeply tied to Google services so there’s a chance that some of the phone apps are still trying to establish a connection to Google servers in some way even after deleting associated Gmail account.

If you cannot identify the particular Google service or app that triggers error, consider doing a factory reset. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option Yes — delete all user data and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy Note 5 can no longer be accessed due to forgotten Google account credentials

I had the fingerprint security on my phone and I tried to open it while I was sitting at a football game on Saturday. My hand was cold, so it didn’t read my fingerprint. Then, of course, it goes to a password request.  I didn’t remember my password, so, after too many attempts, the phone shut down, but not until after it did a factory reset. It is asking for my Google account and password that was set up on the phone initially. The people at the Verizon store set everything up for me when they synced my contacts, pictures, etc.  I didn’t set up a Google account on this phone. I currently have a phone that I can’t even get to a screen that I can do anything with.  I have been to the GoWireless store and they said it is a Google issue, and that there is nothing they can do.  What am I supposed to do with this useless device? — Rosemary

Solution: Hi Rosemary. Samsung’s built-in security feature on their phones can only offer a few options to ensure that a device does not fall into the wrong hands. Once you have attempted to unlock a Samsung phone like your Note 5 unsuccessfully for a number of times, another layer of protection kicks in to verify that it’s the owner that’s trying to access the phone. In your case, this was the prompt to enter the correct credentials for the associated Google account, which you don’t have. Regrettably, after a few unsuccessful attempts in this level, the phone will lock itself down for good so there’s really nothing much that you can do on your end right now.

Apparently, Samsung and Google does not have an alternative for a situation wherein the owner cannot remember his or her Google account credentials. The two-level protection in your phone assumes that somehow, you have a record of your Google account ready when this scenario occurs.

The best thing to do is to bring the phone to a Samsung store and let their technicians unlock the phone for you. You may have to present some papers to show that you are the owner of the device so keep them handy.

To prevent this from happening in the future, make sure to keep a copy of your credentials somewhere safe.

Problem #3: LG Urbane watch won’t connect via Bluetooth to Galaxy Note 5

My LG Urbane worked fine with my Galaxy S5. I just moved to the Note 5 and I can’t get the watch to connect. I reset the watch to factory settings. I removed all Bluetooth parings. I restarted both devices. They seemed to pair up once, and my watch reported “loading apps”.  But then it just seemed to hang and I can’t get them to pare up much less connect. Any thoughts?  All software is latest version.  Thanks! — Vrod

Solution: Hi Vrod. The new LG Urbane, just like any other Android device, can be affected by new operating system update and other Bluetooth-related bugs. If your Note 5 can connect to other Bluetooth devices without complications, the issue is most probably due to a firmware glitch on the watch. Because you have already tried the only recommended solution which is the master reset, the next best thing to do is to call LG for more direct product support.

Problem #4: Wi-Fi connection very slow on Galaxy Note 5 when loading Snapchat, Instagram, Gmail

When I’m connected to my Netgear modem/router, I don’t receive any notifications from Snapchat/Instagram/Gmail. And both Snapchat and Instagram either fail to load or load painfully slowly despite being connected to my high speed WiFi.

When I’m on my LTE network or on my WiFi at work, it all loads so fast. I just want to be able to use my Wi-Fi at home without it being a nuisance. — Isai

Solution: Hi Isai. Kindly delete the phone’s system cache to resolve the issue. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #5: Unable to update Snapchat on Galaxy Note 5

Hello I recently tried to upgrade my Snapchat & it wouldn’t let me so I shut my phone off to see if that was the problem but it wasn’t so I deleted the Snapchat app off my phone & tried re downloading it. And no, it won’t let me download the Snapchat app it keeps telling me to sign in to my Google account which I already am. Please help me out I feel lost without Snapchat. — Jordan

 

Solution: Hi Jordan. If you associate Snapchat with your Google account before, make sure that the same Google account is logged in on the Play Store app during the update.

Snapchat just recently released a new update to fix minor bugs so try updating again to see if that makes any difference. If nothing works though, visit their website and contact their technical support team.

Problem #6: Snapchat video taken by Galaxy Note 5 not working when sent to friends

Hello:) So my here is my problem. When i record a video on SnapChat, it will work perfectly, there’s no problem with the recording itself and also not with taking a look at the videos again. But whenever i then send it to my friends and they open it, they’re only able to see a green screen. There’s no problem with the sound but with the picture somehow.

By the way, there’s also no problem with taking and sending photos to others. It’s just the videos which wont work. I’m dealing with this problem for surely a months now and i tried alot, i deleted my snapchat version and downloaded an older one, i deinstalled the app and downloaded it again and i’m just out of ideas now. My friend told me to maybe reset my phone, but i would have a problem with losing all of my data WITHOUT knowing if it will surely get my snapchat problem solved.

Is there anything i can do about it or do i just have to live with it? And would resetting my phone maybe be a solution? Thanks 🙂 — Van

Solution: Hi Van. If reinstalling the app did not fix the issue, there must be a firmware problem causing this trouble. Unfortunately, there is no 100% fix for this problem. You have to do trial and error solutions in order to know. That means you really have to do a factory reset first so you will know if that will fix it.

As mentioned above, try contacting Snapchat support if nothing changes.

Problem #7: Facebook and Instagram apps not loading in Galaxy Note 5

Instagram and Facebook (Messenger also) will not connect to login server. Twitter, Snapchat, and Tumblr have no problem connecting to Wi-Fi and Data to login and operate.

I have tried to do this on and off of Wi-Fi and the same comes up for Instagram: “error: an unknown error occurred” and for Facebook: “Login failed Sorry, unable to login to Facebook. Please check your network connection or try again later. (SSLException: SSL handshake returned and invalid session. Socket state (closed, connected, bound, input_open, output_open, b-graph. facebook.com,/31.13.70.6) Stack Trace ()). — Katie

Solution: Hi Katie. The first thing you need to do is delete the cache and data of the apps involved. To do that, just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications or Applications Manager.
  • Tap the All tab.
  • Choose the name of the app.
  • From there, you will see the Clear Cache and Clear Data buttons. Tap them.

If wiping an app’s cache and data won’t work, you can also delete the cache partition (steps provided above).

If the issue remains, uninstall the said apps and install them again.

Finally, proceed to factory reset if nothing works.

 


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