WeChat has always been successful since its release as it allows Android users or any smartphone owners for that matter to send free multimedia (MMS) texts and make free voice and video calls. The app is well-developed and maintained with updates being rolled out especially when there are major firmware updates for flagship phones. However, just like any other apps, it’s not free from problems and hiccups and some of Android users have been getting the error “Unfortunately, WeChat has stopped” which basically means that the app crashed for some unknown reason.
It’s difficult to determine immediately what the cause of the problem is or why the error keeps showing up all of the sudden. We scoured the internet and found out there was a point wherein hundreds of users complained about the same error on the same day, which of course, means it’s the problem with the app and the developer had to do something about it and they actually did. That was the end of it.
Now, some users are getting the same error occasionally and while it’s basically just an app problem still, there could be other factors that triggered it. In this post, I will share with you the solution to the “Unfortunately, WeChat has stopped” error so continue reading as this post may help you.
How To Fix “Unfortunately, WeChat Has Stopped” app crashing error
The following solution have been confirmed by hundreds of users to have worked flawlessly. Follow these steps to try and fix the error but please bear in mind that the menu options in your phone may vary so it’s up to you to find the right menu to enter.
- From the Home screen, tap Apps.
- Find that touch Settings.
- Scroll to and tap Applications.
- Find and touch Application manager or similar menu.
- Go to ALL tab to view all apps that run in your phone.
- Scroll to WeChat and tap on it.
- Touch Force Stop button.
- Tap Clear cache.
- Tap Clear data, then confirm.
After doing these steps, open WeChat to see if the error would still show up. If doesn’t, try to login or use it like you usually do to test if it would still crash at some point. If it still crashes, then you will have to perform a few troubleshooting procedures to make it work flawlessly again. I am certain you can fix this problem on your own.
Troubleshooting Android phone with “Unfortunately, WeChat has stopped” error
Before we begin with our troubleshooting, bear in mind that this error is a very minor problem. The troubleshooting procedures that we will do in this post is directed to the app and nothing else. As long as you do the correct procedure, it’s unlikely you will mess your phone up. With that said, here’s what you should do:
Try to see if there’s an update available for WeChat
The most common reason why apps crash is due to compatibility issues. For instance, if you’ve installed a major firmware update on your phone and this problem started, then it’s more likely the developer already rolled out an update for the app to patch the problem. So, the first thing you should do is find out if there’s an update available for WeChat and update it.
- From any Home screen, tap the Apps icon.
- Tap Play Store.
- Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
- Tap WeChat and then tap Update to update it. The Update button will be enabled if there’s a new version available.
After updating the app, open it to see if the problem still occurs. If it still does, then move on to the next step and do the same if the Update button is not enabled.
Re-install WeChat on your Android device
This makes sure you have the latest version of WeChat on your phone. By “reinstalling” I mean you uninstall the app first and then download it again from the Play Store and install it. This is how you uninstall an app from your device:
- From any Home screen, tap the Apps icon.
- Tap Settings.
- Tap Apps.
- Find and tap WeChat.
- Tap Uninstall.
- Tap Uninstall again to confirm.
To reinstall it, follow these steps:
- From any Home screen, tap the Apps icon.
- Tap Play Store.
- Search for WeChat through the search bar.
- Once found, tap Install and wait for your phone to finish installing it.
- Once the installation is complete, open the app and log into your account.
By now, the app may already be working without the error. However, if it still shows up, then you will have to report the problem to the developer so they can take actions to fix the problem.
If it’s an isolated issue, WeChat should only be the app crashes but if it’s a problem with the firmware, then there should be other apps that crash as well. Or if your phone become incredibly slow, then it would be the perfect time to reset it. Make sure you backup your important files and data though.
I hope that this post can help you fix the problem with your phone. If you have other concerns you want to share with us, feel free to contact us through this questionnaire.
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