How to fix Snapchat that keeps crashing on Samsung Galaxy Note 8 (easy fix)

Even a premium smartphone like the Samsung Galaxy Note 8 may experience app crashes from time to time. In fact, we have readers who have contacted us asking for help because they are getting the error “Unfortunately, Snapchat has stopped” every time they open the app. Snapchat has a really good team of developers behind it so we cannot really say that it’s a bug or something that may suggest that it’s not well-developed. However, there are times when unexpected things occur and may lead to this kind of problem. For instance, if the phone has recently been updated and Snapchat is not, then it could be a compatibility issue.

Another possibility here is that the problem might be just a result of a firmware glitch caused by some services that may have stopped working in the background. Things like that occur from time to time but don’t worry, this isn’t the first time we encountered this problem so we already know a solution or two that could help fix this problem. If you’re one of the owners of this great phone and are currently having issues with Snapchat, then continue reading as this post may help you.

Before we proceed with our troubleshooting, if you are looking for a solution to a different issue, then visit our troubleshooting page for we have already addressed some of the most common problems with this phone. Browse through the page to find the solution that works best for you. If you still need our help after that, then contact us through our Android issues questionnaire.

How to fix Galaxy Note 8 with Snapchat app that keeps crashing


More often than not, issues like this are limited to the app that crashes but we will try to troubleshoot your phone as safely as possible so as not to compromise your files and data. The following solutions are applicable to app problems characterized by an error or force closes.

First Solution: Reboot your Galaxy Note 8

It’s the most basic of troubleshooting procedures but it’s also very effective against almost all issues you may encounter with your phone. The things is a reboot is more than just turning the phone off and on again, services and core functions running in the background are also being reloaded during the boot sequence.

So, hit that Power key and reboot your phone before anything else. Once the phone has successfully rebooted, open Snapchat to know if it would still crash or show the error. If so, then move on to the next solution.

Second Solution: Clear cache and data of Snapchat

In this procedure, we’re already going after the the app that’s crashing. By clearing its cache and data, you’re actually resetting the app back to its factory default settings as well as delete all caches created by the system for it and all the files it created or accumulated. This is also a very effective solution to any app-related problem so it’s worth doing:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Snapchat.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After clearing the cache and data, open the app and if it still crashes or force closes, try the next solution.

Third Solution: Uninstall Snapchat and reinstall it

Usually, I recommend finding out if there’s an available update for the app but to get rid of all files associated with it, I suggest this time to uninstall Snapchat. This will delete all files it created in your phone including the directory created by the firmware for it. After you’ve uninstalled it, reboot your phone and then reinstall the app. This will make sure you have the latest version in your phone. Here’s how you do those things:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Snapchat.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to reinstall Snapchat, follow these steps…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘snapchat’ in the search box.
  4. Select Snapchat then tap Install.
  5. To continue, review the required app permissions then tap Accept.

After this and the problem still continues, then you have to do the next method. App problems can be fixed by this but if for some reason the problem continues after you’ve reinstalled the app, then we can now say that problem is with the firmware. The next thing you should do is reset your device.

Fourth Solution: Backup your files and do the Master Reset

This is an overkill for an app-related problem but since the problem continues after re-installing it, then you have no other choice. So, make sure you make a backup of your important files and data as they will be deleted during the reset. After which, make sure you disable the Factory Reset Protection so that you won’t be locked out after the reset. Follow these steps…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

Now follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

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