Power-related issues often haunt smartphone owners regardless of the specifications of their devices. It’s because there are a lot of factors that may contribute to the occurrence of these problems. One of the most commonly reported issue is about powering on. This kind of problem may render your device useless as you won’t be able to turn it on anymore.
In this post, I will tackle this problem with the LG V30 being the subject of our troubleshooting. We have already addressed a lot of problems like this in the past but we’re just starting to receive complaints from our readers who own this device. Continue reading this post if you’re one of the owners of this phone as we may be able to help you.
However, if you’re trying to find for a solution to a different problem, you may want to visit our LG V30 troubleshooting page for we have already addressed some of the most common problems with this phone. Find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then fill up our Android issues questionnaire and hit submit to contact us.
How to troubleshoot your LG V30 that doesn’t turn on
We will simply have to do some basic troubleshooting to try to bring your phone to life. Don’t worry, we don’t suggest procedures that can potentially damage or mess up your phone even more. If we can’t fix the problem here, at least, we tried our best and you can always bring your phone back to the store to have a technician take a look at it. But if we’re successful, then you have saved yourself from the hassle of going to the shop and waiting in line for an hour or two.
Step 1: Charge your phone to see how it responds
There’s always the possibility that the battery got drained completely that’s why the phone doesn’t respond when you press the power key. In this case, you just have to plug the charger into the wall outlet and then connect your phone to it using the original cable. If the battery got drained completely, it may take a couple of minutes before the phone actually shows the charging signs like the battery icon with a bolt and the LED light which is usually located at the top of the display. If these signs show after a few minutes of charging, there’s a higher probability that you can turn the phone on when you press the power key even if it’s still plugged in. You may also see the battery charge percentage on the screen.
Assuming the phone charges fine when you do this step, then I think you don’t have to continue troubleshooting it. Just let it charge its battery up to 100% and then turn it on after that. However, if the phone doesn’t show those charging signs even after several minutes of charging, make sure it’s not heating up because if it does, disconnect it from the charger immediately and bring it back to the store so that the technician can do further tests.
Step 2: Try doing the Forced Restart procedure on your LG V30
Regardless whether your phone shows the charging signs or not for as long as it doesn’t heat up while plugged in, let it continue charging for 10 minutes, at least. After which if it still won’t turn on when you hit the Power key, then you must do the Forced Restart procedure while it’s charging.
- Press and hold the Volume down key and Power button at the same time, for up to 45 seconds until the device reboots.
Step 3: Try starting it up in Recovery mode
It’s possible the problem is with the firmware and if this is the case, you can always bring your phone to power up in Recovery mode as it’s a fail-safe environment for almost all Android devices. So, after trying to charge your LG V30 for several minutes and it still refuses to turn on, try booting it up in Recovery mode. If you can successfully bring your phone to start in this environment, you can try rebooting it normally and if it’s still stuck, at least, know it’s more of a firmware issue than a hardware. You can then try to boot it up in the same mode and do the master reset.
How to start LG V30 in Recovery mode and do the master reset
- Turn off the device.
- Press and hold the Power and Volume down buttons.
- When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
- When “Factory data reset” appears, use the Volume down button to highlight Yes.
- Press the Power button to confirm.
- When prompted to “Erase all user data and restore default settings,” use the Volume down button to highlight Yes.
- Press the Power button to reset the device.
Please note that doing a reset will delete all your personal files and data that are stored in your phone’s internal memory and I understand you may not have been able to make a backup but you don’t have much of a choice now but it’s up to you if you continue with the reset.
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