How to fix an LG V30 smartphone won’t turn on? [Troubleshooting Guide]

Contrary to what many people have thought, it does not always mean that the device is damaged whenever it will not turn on. In fact, a number of power issues in mobile devices are linked to software problems or isolated to an application rather than a faulty hardware. This can occur to any smartphone even the ones that are tagged among the latest high-end devices regardless of the operating system it is running on.

Tackled in this post is a relevant power issue on one of the new powerful Android smartphones to date, the LG V30. If by any chance you bumped into this post while searching for some help in dealing with a similar issue on the same device, then you might as well consider reading this entire content. Aside from the explicated common factors that can possibly caused the LG V30 to not power on, this content also highlights some applicable workarounds and potential solutions for you to try on.

Before we move, if you are looking for a solution to a different problem, make sure you drop by our LG V30 troubleshooting page for we have already addressed some of the most commonly reported problems with this phone. If you can’t find an issue that are similar with yours, fill up our Android issues questionnaire and hit submit to contact us.

Possible reasons as to why your LG V30 doesn’t power on

First thing to check is the battery life. Normally, an electronic device will shutdown when it completely runs out of power and may take longer to charge especially when it got drained. A device may likewise refuse to charge or power on due to a bad battery. But given that yours is a new device, this is most likely not the culprit. Unless you have accidentally dropped it, got it wet, or any other instances that might have inflicted physical or liquid damage on the phone.

A faulty charger, charging port, or other charging paraphernalias are likewise other things to consider checking on. What you’re dealing with may be a problem with charging rather than power issue. If available, try to use another compatible charger or use a different charging port when charging your device to ensure that everything is good with the charging equipment.

Meanwhile, there are also some cases where an Android smartphone appeared to be not turning on due to software glitches. In scenarios like this, the phone actually powers on but is only able to show a black screen due to an app malfunction. A faulty major software update can inflict similar problem on any device. The same thing can happen when using corrupted contents. Other software bugs can cause rapid battery draining in mobile devices.These broken files can also trigger an app or device itself to become rogue or fail to function as intended. Should the problem you are currently dealing with is software-related, you have a better chance of getting it fixed without having to take your phone to a technician for service. Read on to learn your options and start troubleshooting the problem whenever you’re all set.

Recommended workarounds and generic solutions

Highlighted below are suggested workarounds and potential solutions you can use to deal with power issues on your LG V30 like when it doesn’t turn on or starts to turn on but restarts, or shuts down before it powers on completely.

First method: Verify and ensure that your LG V30 has sufficient charge or battery life.

As much as possible use only the original charger when charging your phone. Some third-party chargers or charging accessories may not be compatible with your device thus won’t work as expected. Allow your device to charge for a few minutes. If it still doesn’t power on or charge, give it more time to charge probably an hour or two and then see how it works afterwards.

Also make sure that you are using a compatible charger, in case the original charger is not available. There is a risk of causing severe damage to your phone if the charger you are using is not on the same voltage, amperes, and plug type as the original charger.

Second method: Verify and ensure no damage to charging port, battery contacts, or your phone.

To rule out the possibility that a damaged charging port, charger, or battery contacts, or phone itself is causing you this trouble, carefully inspect each of these things and ensure that each of them are working properly. Also inspect your phone to make sure that it is not damaged, overheating or swollen.

If you suspect or notice any sign that your phone is damaged, attempting the next procedures is most likely unnecessary. To save time and effort in performing unnecessary troubleshooting procedures, set up an appointment at a repair center or contact your carrier for recommendations.

Third method: Force your phone to restart (soft reset).

Software glitches or bugs are also among the common culprits to consider. This is likely the case especially if your LG V30 suddenly shuts down in the middle of doing something, like downloading updates, new contents or using certain apps. Often times a soft reset will clear up issues that are causing your device to become unresponsive or stuck on black screen. The process won’t affect any information from the phone for as long as it’s done correctly. Should you wish to give it a try, here’s how to perform a soft reset on your LG V30:

  1. Press and hold the Volume Down and Power keys simultaneously until the phone reboots. Usually this will take about 10 to 15 seconds.
  2. Release both the keys when the LG bootup logo appears.

A pop-up or screenshot may appear depending on the state of your device. This is just normal.

A soft reset is a simulated battery removal process used to power a device off when the screen gets frozen or unresponsive.

In devices with non-removable batteries like the LG V30, pressing the Power button on the back of the device then tapping the Power off and restart, and confirming Restart would be necessary. There’s no need to worry because it does not cause loss of personal data on the device.

Fourth method: Master reset (optional).

If none of the suggested workarounds is able to fix the problem and that your LG V30 still does not power on, then you may consider the last option which is a master reset. This type of reset will erase every information from your device and restores the original factory settings. Among the contents that are most likely to be deleted in the process are your personal data on the internal storage like downloads, ringtones, images, apps, contacts, and visual voicemail. Data stored on the SIM card or SD card won’t be affected though. Thus if you would opt to give it a shot especially when you already run out of options, then here’s how it’s done. Be sure to back up your data on the internal memory beforehand.

How to master reset LG V30 from the Settings Menu:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. If using the Tab view, tap the General tab.
  4. Tap Backup & Reset.
  5. Select or clear the check boxes for Back up my data and Automatic restore options.
  6. Tap Backup account then follow the onscreen instructions to create a Google backup account if necessary.
  7. Tap Factory data reset to continue.
  8. Tap Reset phone then tap Next.
  9. Tap Delete All.
  10. Tap OK to confirm action.

Wait until the master reset is finished.

How to master reset LG V30 with the hardware keys:

Alternatively you can do a master reset using the hardware keys especially when the device menus are frozen or unresponsive. Here’s how to master reset LG V30 using the hardware keys:

  1. Back up all data on the internal memory.
  2. Power off your device.
  3. Press and hold the Power and Volume Down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume Down button.
  5. When you are prompted with the Delete all user data (including LG and carrier apps) and reset all settings’ message, use the Volume Down button to highlight Yes.
  6. Press the Power button to confirm selection and reset the device.

Again, you should note that a master reset or factory reset will erase all information on the phone. This means that any information that is not backed up online or to the SD card will be permanently deleted.

Seek More Help

If none of these workarounds is able to fix the problem and that your LG V30 smartphone still does not power on, contact your device carrier or LG Support to escalate the problem. You may ask further assistance in doing further troubleshooting or heed to recommendations. Problem escalation is also important especially if the problem instigates after installing the latest software update on your phone. This can be tagged among other post-update issues on the LG V30 that already require an official fix in a form of software update.

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