How to fix your Google Nexus 5 that’s not charging [Troubleshooting Guide]

Charging issues with the #Google Nexus 5 (#Nexus5) are among the most common problems we received from our readers who own this great piece of technology. Since power is very important for electronic gadgets and smartphones, we are deeply obliged to quickly respond to inquiries regarding power-related problems because a smartphone that neither charges nor turns on is basically useless.

Google Nexus 5 not charging

So, in this post, I will guide you on how to troubleshoot your Google Nexus 5 that won’t charge for some reason. There will be procedures you need to do and we will be using a deductive troubleshooting method to arrive at a conclusion or pinpoint what the real problem with your device is. Once we know the problem, it would be easier to figure out a method that may fix it as long as the issue has nothing to do with the hardware.

Read on to understand why this problem occurs from time to time and learn how to troubleshoot your Nexus 5. If you have other concerns, however, make sure you visit our troubleshooting page for we have already addressed a lot of problems with this phone since we started supporting it. Find issues that are similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work or if you need further assistance, feel free to fill up our Android issues questionnaire. Make sure you provide us with detailed information about your problem so that we can give you more accurate solutions.

How to troubleshoot Google Nexus that won’t charge

While we’d like to fix every issue we receive from our readers, there are problems that are already beyond our grasp especially hardware-related ones. It’s because we won’t suggest methods that can potentially damage the phone if done by average users or procedures that may void the warranty. Now that I’ve said that, here’s what you need to do to try and fix the problem with your Nexus 5:

Step 1: Rule out the possibility that it’s just a frozen device

When your phone freezes, it might not respond to whatever you do with it. More often, freezes like this are caused by a system crash that may leave the device unresponsive. While we’re not 100% sure it’s the problem with your phone, we need to rule this possibility out first.

Since the Nexus 5 doesn’t have a removable battery, we could not do the battery pull procedure but that doesn’t mean we couldn’t soft reset your phone. To do this, just press and hold the Power key for 30 seconds. Assuming the phone has enough battery left and provided this problem is caused by a system crash, your Nexus should reboot normally and after that, you can try charging it again to see if it responds.

Step 2: Connect your phone to a computer and see if it responds

I understand that your phone isn’t charging when you connect it to its original charger. It’s possible the problem is with the charger itself or the cable you use. By connecting it to a computer, you can immediately tell if the problem is with those accessories. For instance, if the phone charges when connected to a computer, then it must be a charger that has some issues. In which case, try to see if something is blocking or corroding the port on your charger. If you can find some kind of debris or lint, try cleaning it out or give it a blast of compressed air. Also try to find out if one of the pins got bent and try to straighten it out with a pair of tweezers if possible.

On the other hand, if the phone doesn’t get detected by your computer, try to see immediately if it’s charging or not because if not, then it might be a cable issue. Try using a different one to see if that resolves it.

After you’ve verified that this problem is caused by either the charger or cable, the best thing to do is buy a new charger kit.

Step 3: Try rebooting your Nexus 5 in safe mode and charge

If your phone still has enough battery, try rebooting it in safe mode and see if it would charge while in that state. There is always a chance that the problem is caused by downloaded apps so we also need to rule this possibility out. Here’s how you boot your phone in safe mode:

  1. Press the Power button on your device.
  2. Touch & hold the Power off option in the dialog box.
  3. Touch OK in the following dialog to start safe mode.

While in this mode, plug the phone in to see if it charges. If it does, then find the apps that cause the problem and uninstall them, otherwise, continue your troubleshooting.

Here’s how you uninstall apps from your Nexus 5:

  1. From any Home screen, tap All Apps.
  2. Tap Settings.
  3. Tap Apps.
  4. If necessary, swipe right to the Downloaded screen.
  5. Tap the desired application.
  6. Tap Uninstall and then tap OK.

Step 4: Try to wipe the cache partition and then charge again

For a problem that occurred on its own without apparent reason, there’s a possibility it’s caused by corrupt caches. So, if you still have enough juice, then I suggest you boot your phone into the recovery mode and try to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Down button, then press and hold the Power button at the same time until the phone turns on.
  3. Press the Volume Down button twice to highlight “Recovery mode.”
  4. Press the Power button to start recovery mode.
  5. An Android robot with a red exclamation mark will display.
  6. While holding down the Power button, press and release the Volume Up button, then release the Power button.
  7. Use the volume buttons to scroll to “wipe cache partition,” then press the Power button to select it. Note: This may take 10 minutes or more to complete.
  8. Press the Power button to select reboot system now.

Step 5: Try to reset the phone to see if that makes a difference

Assuming all the other procedures above didn’t work and there’s still enough battery to backup your files and data, then I suggest you try to reset the phone and see if it charges after that. This is an optional procedure, though, but I suggest you’d do this before sending the phone for repair:

  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Volume down button, then press and hold the Power button at the same time until the phone turns on. Release both keys when it does.
  4. Press the Volume down button twice to highlight ‘Recovery mode.’
  5. Press the Power button to start recovery mode. An Android robot with a red exclamation mark will display.
  6. While holding down the Power button, press and release the Volume up button. The ‘Android system recovery’ menu will display. Release Power when it does.
  7. Use the volume buttons to scroll to ‘Wipe data/factory reset,’ then press the Power button to select it.
  8. Scroll down to “Yes – erase all user data,” then press the Power button to select it.
  9. Once the reset is complete, press the Power button to select Reboot system now.

Step 6: Send the phone in for checkup/repair

If all else fails, then you need a technician’s help to have the problem figured out because as far as troubleshooting is concerned, you’ve done your part. But at this point, it’s safe to assume the problem is with the hardware; may it be the battery or other components inside. Have the phone checked, diagnosed, repaired or even replaced.


We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.


  1. Excellent in that this site was easy to find, easy to understand and follow and has twice saved me form slinging what has been my favourite phone ever. And yes i was an avid iphone man but not while there is a nexus 5x in my pocket

  2. My phone just started acting up. It is losing charge really rapidly, at least 5% every 2 minutes. When I go to charge it, it doesn’t charge unless fully turned off and even then it takes hours and hours to get fully charged. I have already reset it and cleared the cache but it’s still happening. Please, someone help.

  3. Thank you very much for the tutorial. I solved my problem just by wipping the cache.

  4. for me rebooting fixed it. I don’t know what caused the issue though. it’s very unpleasant that you get to know of the issue only when come back to get your phone after charging expecting it to be full but it’s empty instead.

  5. When I try charging my battery the feedback I get is not charging. Can you please help?

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