How to fix Galaxy Note10+ that keeps restarting | fix for random reboot or shutdown

All smartphones can potentially encounter random reboot issue. There are many factors that can cause it so it can’t be fully eliminated, even on high performance phones like the Samsung Galaxy S and Note series. In this troubleshooting episode, we’ll show you the solutions that you can try if your Galaxy Note10+ keeps restarting.

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How to fix Galaxy Note10+ that keeps restarting | fix for random reboot or shutdown

If you find yourself dealing with a Galaxy Note10+ that keeps restarting for some reason, below are the troubleshooting steps that you can do to fix it.

Galaxy Note10+ keeps restarting fix #1: Check for hardware damage 

If your Galaxy Note10+ keeps restarting by itself after it was dropped or hit by a solid object, the most likely cause of the problem is bad hardware. In this case, the best thing that you can do is to have the phone checked by a qualified technician from Samsung. You must do this even though there’s no obvious sign of hardware damage externally.

If you are positive that the phone was never damaged physically before, then the most likely reason for the problem may be software in nature. Continue with the troubleshooting steps below and see if one of the solutions can help.

Galaxy Note10+ keeps restarting fix #2: Is it overheating?

One of the possible causes why your Galaxy Note10+ keeps on restarting may be overheating. Even a top tier phone like your Galaxy Note10+ can overheat if there’s enough combination of factors to cause it. If the device gets too warm before it shuts down, that’s a clear indication of an overheating issue. In this case, you’ll need to troubleshoot for overheating issue first in order to fix the subsequent random reboot problem

There are a number of possible factors that can cause overheating in a device. Be sure to follow the troubleshooting steps in this article to figure out the cause of the overheating issue:

How to fix Galaxy Note10+ overheating issue | keeps freezing or not responding

Galaxy Note10+ keeps restarting fix #3: Refresh system cache

Another possible reason why your device may be overheating is a bad system cache. Some instances of overheating or slow performance issues occur right after a major system update. This can sometimes be caused by corrupt or outdated system cache. If your Galaxy Note10+ started having overheating issues after an update, the system cache may be to blame. Clearing the cache partition should fix it. The cache partition is a portion of your internal storage that keeps the system cache. Sometimes, updates or app installation may corrupt the system cache and cause problems. Fortunately, problems coming from a bad system cache can easily be fixed by simply clearing the cache partition. This will erase the system cache so the system can rebuild a new one as you use the device. If you haven’t tried this one yet, here’s how to do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Galaxy Note10+ keeps restarting fix #4: Forced reboot

If the phone does not overheat but continues to randomly restart, the next move that you want to do is to restart it. Sometimes, this simple and easy solution is all it takes to fix an issue. Forcing your Galaxy Note+ to reboot is another way to sometimes fix this type of problem. This can work if the cause of the problem is a temporary bug that causes the system to freeze or become unresponsive. If you haven’t tried this yet, be sure that you do it this time. Try restarting it normally first by pressing the Power button to access the boot menu. Then, select Restart option and see if that works.

Another way to restart the device is by pressing and holding the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on. This simulates the effect of having disconnected the battery from the device. If this works, this may unlock the device.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. If nothing changed though, proceed to the next suggestions.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Galaxy Note10+ keeps restarting fix #5: Install updates

Unexplained issues that suddenly show up are sometimes due to coding problems and the only way to fix them is to install updates. Updates not only bring cosmetic changes but also solutions to known bugs. If you have pending updates at this time, you want to make sure that you install them. This goes true for both software and app updates. Be default, the Galaxy Note10+ is set to automatically tell you if there’s an available update, either for the software or apps. If you change this setting before, you can go ahead and manually check for updates.

To see if there’s software update available, go under Settings > Software updates.

For app updates, simply open the Play Store app and install updates for your apps from there.

Galaxy Note10+ keeps restarting fix #6: Observe on Safe Mode

If your Galaxy Note10+ still keeps restarting at this time, the next possible cause that you want to look at is third party apps. Some poorly coded apps may sometimes cause problems in Android. To check if this is the factor that causes your device to restart randomly, you can restart it to safe mode. In this mode, all third party apps are suspended. If your Note10+ works normally and won’t restart on its own, it means that one of the third party apps is causing the problem. These are the steps to restart to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. Let your phone run, pull up camera app, and check for the problem.

If there is no problem at all and your Galaxy Note10+ works normally only on safe mode, you can continue to narrow down the suspected apps with these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy Note10+ is still problematic, repeat steps 1-4.

Galaxy Note10+ keeps restarting fix #7: Factory reset

Most cases of random reboot issues on many phones are due to software bugs. This means that the problems are usually fixable on a user’s end by doing a factory reset. If your Galaxy Note10+ still keeps restarting, be sure to perform a factory reset. If you’re lucky and the issue is software-related, erasing the phone with factory reset might help. Factory reset will delete personal data. Be sure to back them up ahead of time.

Below are the two ways to factory reset your Note10+:

Method 1: How to hard reset on Samsung Galaxy Note10+ via Settings Menu

This is the easiest way to wipe your Galaxy Note10+. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy Note10+ using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up key and the Bixby / Power key.
  5. When the green Android logo displays, release both keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.
  11. Follow the rest of the instructions to finish the task.

Galaxy Note10+ keeps restarting fix #8: Repair

Although it’s rare to find random reboot issue on smartphones that don’t have hardware problems, your Galaxy Note10+ is a complex device with lots of possible points of failure. If factory reset has not helped so far, this means that there’s a deeper reason why your Note10+ is not working normally. As an end user, there’s only so much that you can do in terms of troubleshooting so be sure to get help from Samsung if the issue remains at this point. Visit your local Samsung store or Service Center so a qualified Samsung technician can examine the hardware. If needed, they may send it in for repair or replacement.


If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

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